Yes, you can view Vrbo reviews from your account dashboard or app’s Reviews section after signing in.
Your ratings and feedback matter. Hosts use them to build trust, and travelers use them to choose stays. This guide shows quick paths on desktop and phone, how the double-blind window works, and what to do if reviews seem missing.
Where To Find Vrbo Guest Reviews Quickly
There are two audiences here: owners checking feedback on listings, and travelers looking up comments on their stays and profile. The steps below serve both.
Fast Paths At A Glance
| Role | Desktop Path | Mobile App Path |
|---|---|---|
| Owner | Sign in → Owner Dashboard → Reviews | Menu → Reviews |
| Traveler | Sign in → Profile/Account → Reviews | Account tab → Reviews |
| View Property Feedback | Open listing → Reviews tab | Open listing → Reviews |
Desktop: Steps For Owners
Owners can scan both property feedback and guest ratings. Use these steps on a computer browser.
- Go to Vrbo and choose Sign in as an owner.
- Open the Owner Dashboard, then pick Reviews.
- Select a listing to see star averages, recent comments, and pending items.
- Open any review to read details or write a response.
The help page titled About the Reviews page explains that you can reach all upcoming and past reservations from this area and that the mobile owner app also has a Reviews menu.
Desktop: Steps For Travelers
Travelers can see reviews they left and feedback received from hosts.
- Sign in to your account.
- Open your Profile or Account area.
- Choose Reviews to see past submissions and host ratings on your profile.
To leave feedback after a stay, use the official form described under Submit a property review. The system emails a link on check-out day, and the other party has 14 days to post their side.
Phone: Steps In The Vrbo Apps
Both owners and travelers can check feedback from the app. The layout is simple, so you can handle replies between errands.
iOS And Android
- Owners: open Menu → Reviews to scan received feedback and pending items.
- Travelers: open Account → Reviews for your posted comments and any host ratings tied to stays.
How The Review Window Works
Vrbo runs a double-blind period. Once one party submits, the other has 14 days to post. Neither side can read the other’s text until both submit or the window closes. After that, the reviews go live. This timing is described in the help articles linked above.
What You Can See On Each Screen
Owner Dashboard → Reviews
You’ll see an overall score by listing, the most recent comments, and prompts to reply. For guest ratings, open the reservation row. Private guest ratings influence screening but aren’t displayed publicly.
Traveler Account → Reviews
You’ll see posts you wrote and any ratings the host attached to your stay. Open each entry for the full text and star tally.
Filters, Sorting, And Reply Workflow
When the list gets long, a little structure helps. Start with the newest items so you can reply while the stay is fresh in everyone’s mind. Then pivot to repeat themes across the last quarter to spot fixes with the biggest payoff.
- Sort by date to grab the latest posts first.
- Filter by listing if you manage more than one property.
- Scan for shared themes like check-in clarity, parking, linens, AC, or noise.
- Batch replies so you keep a steady tone and finish faster.
- Track actions in a simple checklist: what changed, who handled it, and when.
Keep replies tight, personal, and solution-oriented. A two-line thank-you beat a wall of text. When you fix something, mention the change in your answer. Shoppers love seeing proof of action.
Policy Basics You Should Know
Vrbo’s review rules ban threats and offensive content. Reviews are for later guests and owners, not bargaining chips. Read the official review guidelines for wording rules and removal options.
Troubleshooting: When Reviews Don’t Show
If comments seem missing, walk through these checks.
| Scenario | Likely Cause | Fix |
|---|---|---|
| You can’t see the other party’s text | Double-blind window still open | Wait for both sides or 14 days to pass |
| No option to write feedback | Not past check-out or not eligible | Use the email link or the account form after check-out |
| A review looks edited | Automated moderation for policy rules | Check wording against guidelines and resubmit if asked |
| Owner app shows fewer items | Viewing a single listing filter | Clear filters or toggle listings |
| Traveler can’t find host rating | Some ratings aren’t public | Look under the reservation row in account pages |
How To Read Signals Inside Comments
A five-star average helps, but shoppers scan patterns. Mentions of cleanliness, sleep quality, and response time carry weight. A dated critique that’s fixed in a recent reply reads better than silence. If a rare rant lands, keep your answer brief and factual, then move on.
Ethics: Keep Feedback Clean
No swaps or pay-for-praise. The rules forbid extortion and retaliatory posts. If you believe a post breaks policy, contact support and reference the guidelines. Don’t argue in public threads.
Templates You Can Adapt
Owner Reply To A Glowing Comment
“Thanks, Maya. Delighted the deck view and blackout shades worked out. We’d host you again anytime.”
Owner Reply To A Fair Critique
“Thanks for flagging the grill starter. We swapped it for a new unit and added spare lighters. Safe travels.”
Traveler Review After A Great Stay
“Spotless, accurate photos, and fast replies. Walkable to coffee. We’d book again.”
Traveler Review After A Mixed Stay
“Lovely bay view. AC ran cool, wifi dipped once. Host shared a backup network. Worked fine after.”
Security And Privacy Notes
Never post door codes, personal phone numbers, or payment details in a public reply. Keep those in the inbox thread. Keep photos free of IDs or faces unless you have permission.
Owner-Only Details Worth Knowing
Guest ratings help screen new requests. They are tied to past trips and usually sit inside reservation details. They inform decisions but aren’t shown on public listing pages. When you rate a traveler, stick to observable facts: response time, care for the space, rule adherence. Keep it professional and avoid snark.
When a problem needs a fix beyond a reply, log it as a task. Replace worn items, update guides, and refresh photos where comments point to gaps. Fresh photos plus a steady stream of recent five-star posts can help drive more views and conversions.
Traveler-Only Details Worth Knowing
A clear profile with a real photo and a record of polite stays helps owners say yes. Keep messages prompt and friendly. If a host rating seems unfair, read the wording first. Many concerns melt away once you see the full context. If you still disagree, you can raise a case through support while staying within policy wording.
To build a helpful history, post balanced feedback after each trip. List two or three specific wins, then any small fixes that would have made things smoother. Hosts read and act on level-headed notes.
Requesting And Encouraging Feedback Ethically
Timing and tone matter. A same-day note with check-out steps and a simple review link gets more clicks than a late blast. Keep the ask light and grateful. Never offer perks for stars. You can share how reviews help staff plan upgrades and help other guests book with confidence.
- Send a departure message with thanks and the review link.
- Remind guests once more near the end of the 14-day window.
- Share one sentence on what you improved based on past feedback.
Screenshots And Records
Keep a folder for standout posts. Capture the review, your reply, and the fix you shipped. A light archive helps when a later shopper asks about a past note. It also helps staff roll over tasks during busy seasons.
Where Reviews Appear Publicly
Shoppers mainly see two things: the star average and the written comments pinned near the top of a listing. Most visitors skim the newest five to ten posts and then jump to photos. That means fresh, specific replies near the top carry the most weight. Keep a calm, human voice. Avoid canned lines that read like templates.
Your public reply appears under the guest’s text and stays tied to that stay. If you’ve fixed a pain point, say so in one sentence. “New blackout drapes in the main bedroom” or “Added a spare HDMI cable at the TV” tells a clear story. Small fixes like hooks by the entry or extra towels near the hot tub earn grateful mentions later.
Metrics And Benchmarks Owners Track
A steady stream of recent five-star posts signals a healthy operation. Many owners aim for a 4.8+ average across the last 12 months and at least one new comment per month per active listing. Response time also shapes buyer trust. Replies inside an hour during the day feel attentive, and same-day solutions to mid-stay issues prevent negative posts.
Set a simple cadence: review new posts weekly, file any tasks, and close the loop. If a theme repeats three times across a quarter, ship a fix. Then circle back in your next reply to show the change. Over time, this loop builds a visible record without opening extra tabs.
Clear Next Steps
Owners: sign in, open the dashboard, and hit Reviews to read, respond, and rate guests. Travelers: check the Reviews section in your account or app. If a post seems blocked, the 14-day window or moderation is the usual reason. The links above point to the official forms and rules so you can act with confidence.