On Vrbo, sign in and open Reviews to view your ratings and comments across web or Owner app.
You don’t need a maze of menus to find feedback on Vrbo. Whether you host or you’ve stayed as a traveler, there’s a single hub that shows star ratings, written comments, and the status of reviews tied to each reservation. Below, you’ll find fast paths on desktop and mobile, plus timelines, privacy rules, and tips to read feedback in context.
Find Your Vrbo Reviews In Minutes (Web & App)
Hosts and travelers land in slightly different places, but the route stays simple. On desktop, use the account menu after signing in. On mobile, open the Owner app for hosting or the Vrbo app for trips. Then head straight to the Reviews area or the trip listing where reviews live.
Fast Paths For Hosts
On desktop, the account area includes a Reviews page tied to each property. This page lists upcoming and past reservations and opens the review stream for that listing. In the Owner app, the Reviews item sits right in the main menu, showing the full list for your properties.
Fast Paths For Travelers
As a traveler, property feedback sits on each listing page under the Reviews section, and any feedback about you appears in your account profile once a host has rated your stay. From your Trips area, open a completed stay to see the prompt to leave feedback and the reviews that have posted for that place.
Quick Reference: Where To Click Or Tap
| Role | Platform | Path To Reviews |
|---|---|---|
| Host | Web (Desktop) | Sign in → Property → Reviews (shows upcoming/past stays and review stream) |
| Host | Owner App (iOS/Android) | Menu → Reviews (full list of feedback received for your properties) |
| Traveler | Web or App | Open Listing → Reviews (property feedback) • Account/Profile → traveler rating when available |
What You’ll See On The Reviews Screens
Each review item pairs a star score with a written comment. Hosts see feedback per property and can sort by reservation. Travelers see the property’s review rollup, plus any host rating attached to their past stays when shown in the profile area. Many items include dates and booking details, so you can match feedback to a specific trip.
Desktop Views For Hosts
The Reviews page groups reservations and feedback. You can scan ratings at a glance, open each comment, and see whether a review is pending or posted. This page is also the place where you leave feedback for guests after checkout.
Mobile Views For Hosts
In the Owner app, the Reviews menu item mirrors the desktop layout in a lighter format. You’ll see the list of properties, tap into a property, then scroll through feedback. It’s quick for spot checks during busy turnover days.
Traveler Views On Listings
On a property page, the Reviews section shows the overall score and the running list of guest comments. Use the sort or filter controls where offered to surface recent stays or specific topics like cleanliness or communication.
Review Timelines, Privacy, And Edits
Two clocks matter: the posting window for both sides and the visibility rules while the window is open. The platform uses a “both-sides” system, so reviews go live together or when the window closes.
Posting Window
After a completed stay, each side has a set period to write feedback. Once one party submits a review, the other side gets a 14-day window to post theirs. During that period, neither party can see the other’s text. After both submit—or the 14 days end—reviews publish together.
Privacy And Visibility
During the 14-day period, reviews remain hidden from the other party. Once published, property reviews show on the listing. Guest ratings aren’t public to shoppers; they sit within the platform for host reference.
Edits And Removals
Once feedback posts, edits aren’t offered. If a review appears to break content rules (hate speech, attempts at leverage, or similar), a removal request can be sent to customer support for review under the site’s content standards.
Key Rules That Shape What You See
Two official pages outline the mechanics and the content standards. The About the Reviews page describes where hosts find the Reviews hub, the blind period, and the no-edit stance. The site’s Content Guidelines define what’s allowed in reviews and responses.
Step-By-Step: Hosts On Desktop
Open The Reviews Hub
Sign in, choose the property, then open the Reviews tab. You’ll see pending items for completed stays and posted comments from past guests.
Check Status For Each Reservation
Find the reservation row. If your review is pending, the row shows a prompt to leave feedback. If posted, open the comment to read the full text.
Scan Patterns Across Comments
Skim a month or a quarter at a time. Note repeat mentions—beds, Wi-Fi reliability, check-in clarity. Tag items for action in your ops checklist.
Step-By-Step: Hosts On The Owner App
Open Menu → Reviews
Launch the app, tap Menu, then Reviews. Pick a property if prompted. You’ll see ratings and comments with date stamps.
Sort And Triage
Use the property list for a quick sweep. Flag maintenance notes or process gaps for your next turnover. Reply when a response option appears.
Step-By-Step: Travelers On Web Or App
Open The Listing Page
Search your past stay or use Trips → Past Trips, then tap the listing card. Scroll to Reviews to read scores and comments from other guests.
Find Feedback About Your Stay
Open your account profile to view any host rating tied to your completed trips when shown. If you still need to leave feedback, use the prompt on the trip details page.
Reading Feedback The Smart Way
Numbers help, but the text tells the story. Read two things: recent stays across different seasons and comments that mention the same issue more than once. That mix gives a clearer view than a single standout score.
Weight Recent Stays
Fresh comments track current cleaners, new furniture, and updated guides. Older notes can reference a setup you’ve already changed.
Compare Similar Stays
Match reviews from families to families, business guests to business guests, pet owners to pet owners. Needs vary; patterns within a group carry more weight.
Balance Praise And Fix-It Notes
Read one high score and one low score for the same month. If both mention the same detail, address it or message the host for context.
When You Don’t See A Review Yet
Several common reasons explain an empty box. The stay may still be within the blind period, the guest or host hasn’t written feedback yet, or the review failed moderation and never posted.
Blind Period Still Active
If one side posted and the other hasn’t, the 14-day window keeps both texts hidden. Once it closes or both submit, the review appears.
Eligibility And Moderation
Only completed and paid stays qualify, and some content types don’t pass moderation. If a review breaks site rules, it won’t publish.
Review Timeline And Visibility At A Glance
| Item | What It Means | Where You See It |
|---|---|---|
| Write Window | Each side can post after checkout; once one posts, the other has 14 days | Prompts in Reviews page or trip details |
| Blind Period | Both texts stay hidden until both submit or the 14 days end | No preview during the window |
| Edits | No edits after submission; removal review possible under content rules | Via customer support request |
Clear Up Common Questions
Can A Host See A Guest’s Rating Before Accepting?
When a traveler has prior host ratings, a summary can appear in the host’s conversation thread during booking. It isn’t shown on public listing pages.
Do Travelers Have A Public Profile With Scores?
Traveler ratings aren’t displayed to shoppers the way property reviews are. Hosts see them inside the platform during booking and messaging.
Where Do Content Rules Apply?
Site standards apply to both reviews and responses. Content that crosses the line—hate speech, personal attacks, or leverage attempts—can be removed after review.
Plain-English Steps To Keep Feedback Clear
For Hosts
- Reply with calm, factual notes. Thank the guest, state what changed, and invite a direct message for anything unresolved.
- Log repeat issues in your turnover checklist. Fix the root cause, then mention the fix in a follow-up message to the next guest when helpful.
- Pin a short Welcome Guide section that anticipates common questions guests raised in reviews.
For Travelers
- Read recent stays first, then skim older ones. Scan for repeat mentions of sleep quality, A/C strength, and parking.
- If something looks off, message the host and quote the review snippet. Hosts can add context on upgrades or policy changes.
- When you write your own review, stick to the facts: what happened, when it happened, and how the host responded.
Policy Notes Backed By Vrbo Pages
The Reviews hub for hosts, the blind window, and the no-edit policy come from the platform’s help article on reviews. The content rules that govern removals live on the site’s guideline page. You can read those pages here: the About the Reviews page and the Content Guidelines.
Bottom Line On Viewing Vrbo Feedback
Sign in, open Reviews, and read the latest comments next to each stay. Hosts use the property’s Reviews tab on web or Menu → Reviews in the Owner app. Travelers open the listing’s Reviews section and check profile ratings when shown. Keep the 14-day blind window in mind, and remember that edits aren’t offered once a post goes live. With those pieces, you’ll read feedback in the right place and in the right order, every time.