On Facebook, open a Page, tap Reviews or Recommendations, then filter by rating to read comments on phone or desktop.
Want a straight path to customer feedback on a brand’s Page? This guide shows fast routes on phone and desktop, explains why the Reviews tab might be missing, and packs simple fixes. You’ll also learn quick ways to sort and filter posts so you can zero in on the bits that matter to you.
See Page Reviews On Facebook: Mobile And Web
Steps On The Facebook App
- Open the app and sign in.
- Use Search to find the business Page or open it from your saved list.
- On the Page home screen, swipe the menu row and tap Reviews or Recommendations.
- Tap the rating filter to show only 5-star, 4-star, or lower scores.
- Open any post to read the text, photos, and the date.
- Use Most relevant or Most recent to change the order.
Steps On A Computer Browser
- Go to facebook.com and log in.
- Enter the brand or place in Search and open the Page.
- Click Reviews or Recommendations in the left menu or the top tab row.
- Use rating filters and sorting near the feed.
- Open an item to view the full comment and reactions.
Fast Paths On Phone And Desktop
The table below shows the usual routes to reviews across devices and Page layouts.
| Context | Path | What You’ll See |
|---|---|---|
| Mobile app (new Pages look) | Page > About > Reviews/Recommendations | Star score, rating filter, feed with comments |
| Mobile app (classic layout) | Page > Menu row > Reviews/Recommendations | Star score, rating breakdown, recent reviews |
| Desktop web | Page > Left menu or top tabs > Reviews/Recommendations | Star score, sort tools, full review feed |
How Ratings Work At A High Level
Pages show a star average next to the total count when ratings are on. That number comes from user scores and Recommendations. The average can shift when more feedback lands, when Page settings change, or when Facebook removes content that breaks rules. Businesses can switch ratings off, which hides the star badge, but you may still see public posts that mention the brand on the Page timeline. See Meta’s overview of business ratings and reviews for the official view.
Quick Note On Page Versions
Facebook has a classic layout and a newer layout with a switchable Page profile. The route to reviews looks slightly different across them. If the menu you expect isn’t present, try the About tab, the More menu, or the left sidebar on desktop. A fast workaround on desktop is to add /reviews to the Page URL and load that path.
Filters, Sorting, And Search Tips
Use the drop-down near the top of the Reviews feed to switch between Most relevant and Most recent. Many Pages also show a rating filter so you can jump to 1-star or 5-star comments. When time is tight, skim first lines, then open a few full posts to check details like product model, service date, and staff names. Look for mentions that match your situation: delivery, wait times, refunds, or location-specific notes.
What If You Can’t Find The Reviews Tab?
Here are common reasons and the checks that solve them:
- Ratings are off in Page settings. Admins can turn the feature off, which hides the tab and the star badge.
- The Page template doesn’t include the tab. The owner can add it from Templates and tabs.
- The Page uses the newer layout and moved the tab. Try About or the More menu; on desktop, try the left sidebar.
- The Page type doesn’t show ratings yet. Some categories use Recommendations without star math.
- You’re not signed in. Certain parts of Pages need a logged-in session.
- A regional rule or age gate hides the tab. Some content is limited by geography or age.
- Temporary bugs. Tabs can vanish during design rollouts or A/B tests.
Turn Ratings On As A Page Admin
If you manage a Page and can’t see the tab, re-enable it from settings. Open the Page, go to settings, choose Templates and tabs, then add Reviews. You can also choose a template that includes Reviews by default. If your Page uses the newer layout, open Professional dashboard, then look for settings tied to recommendations and Page info.
How To Read Reviews With Context
A single 1-star post rarely tells the full story. Scan a mix of high and low scores. Note dates to spot a spike tied to a recent event or a staff shift. Check for owner replies; a fast, polite reply shows active service. Skim for patterns: repeated notes about delays or size charts carry more weight than one-off rants. Photos and receipts lend weight too.
Red Flags Versus Fair Criticism
Red flags: copy-paste text across many Pages, links to off-site promos, or accounts with no profile photo and no posting history. Fair criticism: detailed notes about an item, a date, a location, and staff names. Treat both sides with a cool head, and avoid feeding obvious bait.
Share Feedback The Right Way
On many Pages, the Reviews area shows a “Do you recommend this business?” prompt. Tap Yes or No, then write a short note with at least a few words. Adding photos helps other shoppers. Be concise, share facts, and avoid personal info about staff. If you’re a Page owner, reply with empathy and offer a direct channel for follow-up.
If You Suspect Spam Or Policy Breaks
You can report a review that breaks site rules. Open the item, tap the three dots, pick the report option, and select the reason. Meta’s guide on how to report a Recommendation walks through the steps. For technical issues, use the in-app problem report tool.
Troubleshooting When Reviews Don’t Show
Run this quick checklist to fix display issues.
| Issue | What To Check | Fix |
|---|---|---|
| Tab missing on mobile | Right Page layout? Tab in the More menu? | Try About or More; ask the owner to add the tab |
| Star badge not visible | Are ratings turned off? | Enable Reviews in Templates and tabs |
| Only a few old posts appear | Is sorting set to Most relevant? | Switch to Most recent; reload |
| Can’t open full comments | Out-of-date app or full cache? | Update the app; clear cache; log out and in |
| Reviews hidden for some users | Age or region limits? | Check Page audience settings |
| Review looks fake | Does it match the business, date, or service? | Report the item for policy review |
Reading Between The Lines
Star math is blunt. Two brands can share a 4.6 score while one has a rush of new ratings and the other has a trickle from years ago. Check volume and recency side by side. Scan the mix of 1-, 3-, and 5-star posts. Balanced feedback usually signals real use.
Owner Responses That Help You
The best owner replies thank the reviewer, restate the issue, and offer steps. A short reply works: “Thanks for flagging the late delivery on May 2. We’ve issued a refund and shared a fix with the courier.” Replies like this show that the Page is active and that the team reads feedback with care.
Privacy Notes For Readers And Owners
Review text is public on the Reviews area. Your profile name shows next to your post, and past public posts remain visible. If you share photos, remove private details like street info or tickets. As a Page owner, avoid sharing customer data in replies. Keep replies short and friendly, and move sensitive cases to direct messages.
Extra Ways To Spot Genuine Feedback
- Look for specific product names, trimmed order numbers, or branch details.
- Check whether the same account posts on related local Pages with normal activity.
- See if photos show the service or item in context without stock art touches.
- Scan wording patterns that repeat across unrelated Pages.
Save And Share Reviews
Planning a purchase with a partner or team? Save the Page to your collections, grab a few screenshots of standout posts, and share the link in chat. On desktop, you can open a single review thread in a new window and copy that URL.
When The Reviews Feature Is Off
Some brands move feedback off Facebook and rely on other channels. In that case, the tab may be gone across all devices. You can still look for comments on posts, visitor posts, and public groups that mention the brand name. Third-party review tools also pull data, but always check dates and sources before you rely on them.
Ratings Versus Recommendations
Facebook once leaned on star scores alone; today, many Pages prompt people to answer a Yes/No question and add a short note. That Yes/No choice feeds the overall signal that shapes the star average on many layouts. A Page can keep Recommendations while hiding the public star badge, so you may see written comments even when no average appears at the top. When you read feedback, treat the star math and the text as a pair. The number gives you a quick scan line; the words show the story behind it. A business with fewer posts and a high star badge might feel polished, yet a steady stream of fresh Recommendations often tells you more about current service.
Method Notes
This guide reflects the Facebook app and web layouts that most users see in 2025. Menus change from time to time, and Pages can choose layouts. The links above go to Meta’s help pages for ratings and for reporting content that breaks rules.