On Facebook, open your Page’s Reviews tab or use Activity Log to view ratings you’ve received and recommendations you posted.
You’re here to find the spot where Facebook hides feedback. Good news: it’s easy once you know where to look. This guide shows the taps and clicks to view ratings on a Page you manage, plus a way to see the recommendations you’ve written from your own account. You’ll also get a fast checklist to surface a missing Reviews tab, tips to filter, and a short playbook to reply the right way.
How To View Your Facebook Reviews: Mobile And Desktop
Mobile App (iOS Or Android)
- Open the app, tap the menu (≡), then tap Pages and pick your Page.
- Tap About or More, then tap Reviews. If you see Recommendations, tap that; Facebook treats these as reviews.
- Scroll to read comments, ratings, and photos. Use the three-dot menu on a review to report or share.
Desktop (Browser)
- Go to your Page from the left sidebar or search bar.
- In the left menu, click Reviews. On some layouts, click More and then Reviews.
- Use the sort control to switch between most helpful or most recent when available.
Quick Finder Table: Where Reviews And Recommendations Live
| What You Want To See | Mobile: Where To Tap | Desktop: Where To Click |
|---|---|---|
| Reviews On A Page You Manage | Menu → Pages → Your Page → About/More → Reviews | Your Page → Reviews (or More → Reviews) |
| Recommendations You Wrote | Profile → Settings & privacy → Activity log → Your posts → Reviews/Recommendations | Profile → Settings & privacy → Activity log → Your posts → Reviews/Recommendations |
| Notifications About New Reviews | Bell icon → Tap a review alert | Bell icon → Click a review alert |
See Recommendations You Wrote From Your Account
Your own recommendations live in the Activity log. That log is private to you and lists posts and interactions across Facebook.
Steps In The App
- Tap your profile photo → Settings & privacy → Activity log.
- Open Your posts. Look for a Reviews or Recommendations filter. If you don’t see a single switch, use the search bar inside the log and type your Page or place name.
- Open any item to view or delete your text and photos. If the place removed its Reviews tab, your post still shows in your log.
Steps On Desktop
- Click your profile photo → Settings & privacy → Activity log.
- Use filters in the left panel. Check Your posts and search for the Page or place. Some accounts group these under Logged actions and other activity.
- Click a result to open the original recommendation and manage it.
Turn The Reviews Tab On For A Page
Can’t find the tab? Some Pages hide it by default. You can turn it on with the Templates and Tabs settings.
Turn It On (Desktop)
- Open your Page as an admin.
- Go to Settings → Templates and Tabs (Manage tabs and sections).
- Find Reviews. Toggle it on. Drag to change its position in the left menu.
Turn It On (App)
- Open your Page → Settings.
- Open Templates and tabs and switch on Reviews.
Some Page types or regions show the label Recommendations instead of Reviews, but the content is the same feature.
What You Can Do On The Reviews Screen
- Sort: Switch between most recent or most helpful when the control is present.
- Filter: Use star filters when available to scan low scores fast.
- Reply: Write a short, specific reply. Thank fans, invite a return visit, or fix an issue.
- Report: Use the three-dot menu on any item that breaks policy.
- Share: With permission, share glowing feedback to your feed or Stories.
Troubleshooting: Reviews Tab Missing Or Empty
Here are common causes and quick fixes.
| Symptom | Likely Cause | Fix |
|---|---|---|
| No Reviews Tab | Tab toggled off; Page template hides it | Enable in Settings → Templates and Tabs, then pin it near the top |
| Only A Few Items Visible | Filters hide older posts | Clear filters, switch sort, scroll further |
| Reviews Temporarily Suspended | Policy issue or spike in reports | Check Page Quality, appeal if available, reply to valid feedback |
| You Can’t See Your Own Post | Looking on the Page; your text sits in Activity log | Open Activity log and search for the place name |
| Fans Can’t Leave New Ratings | Feature off, or business category doesn’t support ratings | Turn on Reviews; confirm Page category |
Pro Tips To Manage Feedback Without Going Down A Rabbit Hole
- Schedule a quick scan: Pick two set times each week to check fresh comments and alerts.
- Use saved replies: Keep a bank of short reply templates for common themes and edit each one for tone.
- Move fixes offline: Offer a direct message or phone number when a customer needs billing or account help.
- Spot patterns: If several people mention the same issue, fix the root and post an update.
- Celebrate fans: Ask permission to turn a standout quote into a post on your Page.
Who Can See What
Two different views exist. Visitors see the public Reviews tab on your Page. You and other admins also see moderation tools next to each item. Your own Activity log is private to you; nobody else sees that list. When you edit or delete a recommendation you posted, the change applies to the original post as well.
When you reply to a review, the reply is public on the Page. If you need account details or order numbers, invite the person to direct messages where the exchange is private.
Short Policy Notes So You Don’t Lose Reviews
Keep replies clean and avoid sharing customer data. Report spam and harassment. If you run paid contests, follow local rules and Meta’s promotional guidance. Don’t ask for only five-star ratings; invite honest feedback. If the tab ever disappears, check the Page template, then scan the Page Quality section for notices.
See Reviews In Meta Business Suite
If you handle messages and posts in Meta Business Suite, you can scan feedback without visiting the Page front end.
- Open Business Suite on desktop or the mobile app and select your Page.
- Go to Inbox for mentions or to Notifications to catch new ratings alerts.
- Open Page → Professional dashboard and check any Reviews module when present. Some layouts show a link that jumps straight to the Reviews tab.
Business Suite surfaces comments that mention service or product issues, which makes triage easy.
Set Up Alerts So You Never Miss A New Rating
Two places send alerts: Facebook notifications and email. Use both if you manage a busy Page.
App Notifications
- Open your Page → Settings → Notifications.
- Turn on alerts for Page activity and comments on reviews.
Email Alerts
- Open your personal profile → Settings & privacy → Settings → Notifications → Email.
- Enable emails for Page updates. That way, if you miss a push alert, the message lands in your inbox.
From the Reviews screen, you can also set the order to show new items first for a faster scan.
Ratings Vs. Recommendations On Facebook
Facebook moved from pure star ratings to a yes/no prompt called Recommendations. On many Pages the tab still reads Reviews, and you may still see star icons. Behind the scenes, Facebook rolls both into the overall Page score. The score blends past star ratings with newer yes/no signals and written comments.
Reply Templates You Can Personalize
Short replies set the tone and show you’re present. Keep it human and specific. Here are starting points you can tailor:
- Happy customer: “Thanks for the shout-out, [Name]! Glad the [product/service] worked out. See you again soon.”
- Small issue: “Sorry for the bump, [Name]. Send us a DM with your order number and we’ll sort it today.”
- Mixed feedback: “Appreciate the detail, [Name]. We’ve passed this to the team and made a tweak to [process/menu/ETA].”
- Spam or off-topic: Report using the menu and skip a public back-and-forth.
When the same theme pops up from multiple people, fix the root cause, then reply to confirm the change.
Ask For More Feedback The Right Way
Make it simple for a customer to leave a few lines:
- Add a Review us button to your website that links to your Page’s Reviews tab.
- Place a small card at checkout with a short URL or QR code.
- After a resolved ticket, send a one-line follow-up with the link. Avoid asking for only five stars; invite honest feedback.
Advanced Filters And Tips For Power Users
- Search inside the log: In the app, the search bar inside the log can surface a post in seconds. Try the venue name or a product line. This matches the Help Center description for the Activity log.
- Reorder tabs: Move Reviews higher in the left menu so visitors see it. Facebook explains how to change tabs in Manage tabs and sections.
- Pin a post: Share a standout quote (with consent) and pin that post to the top of your Page to set expectations for new visitors.
- Team roles: Give a staff member the Moderator role so they can reply while you keep admin access.
- Language settings: If you serve more than one language, turn on comment translation so you can read and respond quickly.
How We Verified These Steps
Menu names shift as Facebook refreshes layouts. The paths above match the current Help Center language for the Activity log and Page tabs at the time of writing. If a label looks different on your phone, use the search bar inside Settings or the log and look for the same keywords.
Once you know these paths, checking feedback takes minutes. Add the tab, scan alerts, use the log for your own posts, and keep replies short and helpful. That mix keeps your Page tidy and your customers heard.