Open your Page, go to the Reviews section (on mobile it sits under More), and scroll the list to read customer feedback.
You’re here to see what people are saying and to act on it. This guide shows the exact menus to tap on iPhone, Android, and desktop, how the Reviews tab works in the current Pages experience, and what to do if the tab seems missing. You’ll also learn quick ways to sort, filter, and respond so feedback turns into better service and more bookings.
Reading Your Facebook Reviews: Fast Menu Map
Menus shift slightly across platforms, but the route is simple once you know where to look. Use this compact map, then jump to the deeper walk-throughs below.
| Platform / View | Path To Reviews | Notes |
|---|---|---|
| iPhone App | ☰ Menu → Pages → pick your Page → More → Reviews | “Reviews” may appear under “About” or “More.” If hidden, add it via Page Tabs. |
| Android App | ☰ Menu → Pages → select Page → More → Reviews | Same flow as iPhone; the shortcut bar sits at the top on many Android builds. |
| Desktop Web | Left rail on your Page → Reviews | If you don’t see it, manage “Templates and tabs” to show the Reviews section. |
Step-By-Step On Mobile (iPhone And Android)
Find The Reviews Feed
1) Open the Facebook app and switch to your business Page (☰ Menu → Pages → choose the Page).
2) On the Page, tap More to reveal hidden sections like Reviews.
3) Tap Reviews. You’ll see the most recent recommendations at the top.
Read, Expand, And Scan Quickly
Each item shows the person’s “Recommend / Don’t recommend” choice, their written note, tags they added (e.g., “Service” or “Pricing”), and any photos. Tap a post to expand long text. Use the back arrow to return to the list and keep scanning.
Reply The Right Way
Tap Reply under a recommendation to thank the person, clear up a mix-up, or ask for details. Keep it short. Offer a fix when needed. If a comment breaks platform rules (hate speech, spam, etc.), report it instead of arguing in the thread.
Desktop Walk-Through (New Pages Experience)
1) On a computer, open Facebook in a browser and switch to your Page.
2) Look at the left-hand navigation; click Reviews.
3) Scroll. Click a card to open it in a lightbox for easier reading and moderation.
Can’t see the section? You can show, hide, or reorder Page sections through the Tabs editor. Meta’s help article on how to manage tabs and sections explains where the control lives in the new Pages setup.
What You’re Seeing In Reviews (And Why It Looks Different From “Old Stars”)
Legacy stars gave way to a “Recommend / Don’t recommend” choice plus a written note, tags, and optional photos. The visible score and prompts encourage richer, story-style feedback. This is why you’ll see yes/no badges instead of star counts on many Pages today.
About The Overall Rating
Ratings roll up from multiple signals and can change over time as more feedback arrives. Meta’s article on how Page ratings are determined outlines the concept at a high level.
Turn The Reviews Section On (If It’s Hidden)
If you don’t see Reviews, your Page layout might be using a template without the tab visible. Fix it in minutes:
Reveal The Tab Via Templates And Tabs
1) Go to your Page (desktop).
2) Open the settings for Templates and tabs.
3) Add or toggle the Reviews section to On and drag it higher in the list so visitors can spot it.
If you manage your Page mostly from the mobile app, the same setting exists under the Page’s management screens. The moment Reviews is active, new recommendations appear in your feed automatically.
Filter, Sort, And Search: Read Smarter, Not Harder
Skim By Time Period
Scan the last 30–90 days first. This shows what current guests experience. Flag anything that repeats (same wait time, same product defect, same shipping hiccup).
Use Keyword Search
On desktop, use the browser’s find tool (Ctrl/Cmd+F) to jump to words like “refund,” “parking,” “latency,” “taste,” or “delivery.” Build a quick list of hot spots to fix.
Sort For Pattern Spotting
Look at clusters: multiple positive notes about a staff member, or several mentions of a broken link or a checkout error. Patterns point to wins to scale and friction to remove.
Reply Like A Pro
For Praise
Thank them by name, repeat the specific thing they loved, and invite them back. Add a light next step: “We’ll save a table under your name next weekend” or “We’ll keep that flavor in rotation.”
For Tough Notes
Acknowledge the issue in one line, say what you’re doing, and move to a private channel for sensitive details. Offer a make-good when it’s fair. Keep screenshots of any fix you promise.
When A Review Breaks The Rules
If a post includes threats, slurs, spam links, or impersonation, report it through the item’s menu. Don’t argue. Report, document, and step away. Your reply history is part of your brand.
Common Reasons You Can’t Find Reviews
The Tab Exists But Is Buried
On mobile, the Reviews section often sits under More. Pull it forward in the Tabs editor so visitors can tap it without digging.
You’re Looking At The Wrong Profile
Recommendations live on the business Page, not your personal profile. Switch to the Page in the app menu before hunting for the section.
New Pages Experience Layout Changes
Meta continues to refine Page layouts, which can move sections between the left rail and the More menu. The help article linked above shows where to control visibility if the section moved.
A Close Variation In Plain Words: Read Reviews On Your Facebook Page (Without Guesswork)
The question always boils down to this: where is the Reviews feed right now? With the steps above, you’ll get there on the first try on any device, even when the button shifts by a row after an app update.
Practical Workflow: Weekly Review Routine In 10 Minutes
Minute 0–2: Triage
Open the Reviews feed and scan the latest five items. Tag two: one praise, one fix. Copy their text into your notes app so you can act after replies go out.
Minute 3–6: Respond
Thank the supporter first. Then answer the tough note with a short reply and a path to resolution. Keep a set of saved replies that you can customize so responses stay fast and human.
Minute 7–10: Log And Learn
Track the issue in a simple sheet: date, topic, what broke, fix owner, due date. Over a month you’ll see patterns and quick wins you can ship right away.
What To Do With Feedback Once You’ve Read It
Turn Praise Into Proof
With permission, republish a short quote in your next post or story. Keep it natural and trim personal details unless the reviewer clearly wants their name front and center.
Turn Problems Into Clear Fixes
Bucket issues into service, product, logistics, and communications. Assign an owner for each bucket and track fixes. Close the loop with the reviewer when the fix ships.
Escalate When Needed
For claims involving safety, payments, or legal risk, pause replies and escalate internally. Save screenshots and time stamps. Keep your reply thread calm and factual.
Troubleshooting: When Reviews Don’t Show
Check Page Category And Tabs
Some templates hide Reviews by default. Use the Tabs editor to add it back. If you manage multiple Pages, confirm you’re editing the right one.
You Switched Admin Roles Recently
If you changed roles or added a partner, make sure you still have the level of access that lets you manage sections. Without the right access, you’ll see the Page but not the editor.
New Layout Rollouts
During layout rollouts, labels can shift (Reviews, Recommendations). The feed stays the same. The help doc on managing tabs and sections remains the anchor for finding and toggling the area.
Quick Actions You Can Take On Each Review
Keep this action card near your desk so you handle feedback the same way every time.
| Action | What It Does | Where To Tap/Click |
|---|---|---|
| Reply | Public response under the recommendation | “Reply” under the item (mobile & desktop) |
| Message | Opens a private thread for sensitive details | “Message” or “Contact” option in the item menu |
| Report | Flags content that breaks platform rules | ••• menu → Report |
Quality, Safety, And House Rules
Facebook has public guidance around what appears in recommended areas and how content gets surfaced. If you’re wondering why certain content doesn’t show or why a review looks throttled, Meta’s published recommendations guidelines explain high-level eligibility rules for what gets suggested across the apps.
Keep Reviews Discoverable
Reorder Tabs So Reviews Sit Near The Top
Move Reviews above deep sections like Events or Shop if those aren’t your main flow. The closer Reviews sits to the top, the more visitors will read them before bouncing.
Link To Reviews From Your Site And Email
Add a “What customers say” link on your site that points to the Reviews section. In post-purchase email, give shoppers a direct route back to the Reviews composer.
Make Responding A Team Habit
Assign daily owners for replies. Use a simple style guide (tone, timing, do/don’t) so customers get a consistent experience no matter who’s on duty.
Pro Tips For Faster Reading
Tag Themes In A Spreadsheet
Track the top three themes you see each week. If “shipping” spikes, check carrier performance. If “staff” praise grows, put that person on your next shift lead.
Create Saved Replies You Can Personalize
Keep two or three shells for common cases. Add the person’s name, a detail from their note, and a next step. Fast replies raise trust.
Close The Loop Publicly
When you fix something raised in a recommendation, return and comment with the update. People notice brands that listen and act.
Your Next Five Minutes
Open your Page, head to Reviews, and read the last ten items. Thank two supporters. Resolve one issue. Then surface the tab near the top so more visitors read real stories from real customers. That’s how you turn feedback into momentum.