On Vrbo, open a listing and select the Reviews tab to read past guest feedback and host responses on web or in the app.
Reviews drive most booking decisions on Vrbo. You want fast access, clean context, and a quick way to judge if a place fits your trip. This guide shows where reviews live on desktop and mobile, how the rating system works, what filters help, and how hosts and travelers can find their own feedback. You’ll also see common roadblocks and fixes when comments don’t appear.
How To View Guest Feedback On Vrbo (Desktop And App)
On desktop, open the property page and scroll to the rating summary under the photo gallery. Click or tap Reviews. You’ll land on a feed with star ratings, dates, written comments, and any owner responses. On the app, open the listing, then tap the Reviews tab in the top navigation. The layout matches the site, with quick scroll, sort, and pagination.
Each card shows the traveler’s star rating, stay month, and their notes about cleanliness, accuracy, location, check-in, and communication. Many owners reply beneath. That thread gives you context on how issues were handled.
What You’ll See In The Reviews Section
- Overall score: The property’s average star rating across all published stays.
- Recent stays first: Feed sorts by newest by default; some views show “Most recent” or “Most helpful.”
- Owner responses: Hosts can reply once to clarify fixes, timelines, or policy notes.
- Stay timing: Each review shows the month and year the guest visited, not just when they posted.
Table: Where Reviews Live And Quick Actions
| Where | What You Can Read | Handy Actions |
|---|---|---|
| Property Listing → Reviews Tab (Desktop) | Star average, guest comments, owner responses | Sort by newest, scan low-star notes first |
| Property Listing → Reviews Tab (App) | Same feed as desktop in a mobile layout | Swipe to skim, open replies for context |
| Traveler Profile & Trip History | Your past stays and any reviews you posted | Check what you wrote and star counts |
Reading Reviews Like A Pro
A five-star average doesn’t tell the whole story. Scan the lowest ratings first to see patterns. If two or three guests flag the same item—say, weak Wi-Fi or street noise—assume it could affect your stay. Next, read owner responses. A clear fix with dates (“replaced HVAC filter in July”) suggests the issue was handled.
Use Time And Season As A Lens
Beach houses booked in July face different pressures than quiet shoulder-season stays. When a winter note mentions cold rooms or drafty doors, check for a reply that confirms a repair. For summer heat comments, look for mentions of service calls, window shades, or updated AC units.
Decode The Star Spread
Some homes attract many short visits; others book longer trips. A few four-star entries with small gripes can keep the average down while the stay experience remains solid. Use the written notes to weigh what matters to you: mattresses, blackout curtains, kitchen gear, parking, or pet rules.
Finding Your Own Reviews As A Traveler
Travelers receive a prompt after checkout with a direct link to leave feedback. You can also reach reviews you’ve written from your account area. Open your Vrbo profile, go to your trips, and select the past reservation. If a review is live, you’ll see it attached to that stay.
How The Two-Way System Works
After checkout, both sides can submit feedback. There’s a short window where each party writes privately; once both have posted—or the window ends—comments go public on the listing. That setup keeps pressure low and supports honest notes on both sides. You can read Vrbo’s posted rules in their review guidelines, which outline what’s allowed, what’s not, and how moderation works.
Can Hosts See Traveler Profiles Linked From Reviews?
Hosts can view traveler profiles connected to inquiries and past stays. Profiles link from reviews in some views, which helps owners learn more about booking history and communication style. Vrbo explains the traveler account and profile view in its help pages; see traveler account for the basics.
Steps For Owners To See Feedback About Their Place
Owners can check feedback inside the owner dashboard. On the web, open the menu and select the area labeled Reviews. There you can scan ratings, read comments, sort by date, and write a response. On the owner app, tap Menu → Reviews for the same feed. Vrbo’s help center outlines this view under “About the Reviews page.”
When a guest posts, you’ll see their star count and text once the window closes or both sides submit. Replies from owners appear under the guest entry and remain attached to that stay. Keep responses short, factual, and solution-oriented (“added blackout liners in main bedroom,” “swapped router and boosted signal to office”).
When Your Review Or A Guest’s Review Is Missing
If you can’t find a comment, check timing first. Reviews move from private to public after the private window ends. If a comment violates policy, it may be blocked or removed. For disputes or removal requests, Vrbo’s help article on reviews lays out the steps.
How To Judge A Property From The Comments
Use a simple, repeatable method so you don’t miss red flags:
- Read the newest dozen entries. That gives you the current state of the home after recent fixes.
- Scan all low stars. Pin down patterns (noise, Wi-Fi, beds) and see if the owner fixed them.
- Weigh your deal-breakers. If a full kitchen matters, look for pans, sharp knives, and a decent coffee setup mentioned by guests.
- Check response tone. Calm, specific replies signal steady management.
- Match dates to seasons. Pool notes in shoulder months can differ from peak heat.
Signals Of A Well-Managed Listing
- Fresh reviews across recent months
- Clear owner replies with dated fixes
- Consistent praise for cleanliness and check-in
- Minor issues handled within days
Posting Your Own Comment As A Traveler
When the checkout email arrives, follow the link and rate the stay from one to five stars. Share what helped you: parking notes, where to find extra towels, best grocery option nearby. Keep it specific and practical. If you missed the email, visit your trip history in your account area and look for the review prompt linked to that reservation. Vrbo outlines the steps here: submit a property review.
Tips For A Useful Review
- Be precise. “Wi-Fi averaged 75–100 Mbps” beats “fast internet.”
- Note fixes from the owner. If they delivered a new coffee maker the next morning, say so.
- Match tone to facts. Short, clear notes help the next guest and the host.
Safety, Authenticity, And Why Reviews Sometimes Don’t Show
Platforms screen comments for policy and safety. Reviews that include threats, offensive language, or personal info can be blocked. Links to off-platform payment or outside contact details can also trigger removal. If a host or traveler believes a comment breaches policy, they can request a review by support. The guidelines page lists the rules and removal paths.
Table: Troubleshooting Review Visibility
| Symptom | Likely Cause | What To Try |
|---|---|---|
| Your comment isn’t public yet | Private window still active | Wait for the window to end or for the other party to post |
| A guest’s review vanished | Moderation or policy breach | Check guidelines; contact support with booking details |
| You can’t find the Reviews tab | App or site view changed | Update the app; reload desktop; search the page for “Reviews” |
| You see no written notes | Guests left star ratings only | Rely on the star spread and any owner replies |
| Owner reply missing | Reply not submitted or still pending | Post once; keep it short; refresh after a few minutes |
Owner Playbook: Responding To Feedback That Helps You Book
Short, factual replies build trust. Thank the guest, name the fix, and give a clear timeline. Readers want proof that you act fast and keep promises. Here’s a tight template you can adapt:
Thanks for the notes on the living-room blinds. We replaced the broken slat on Aug 14 and added blackout liners in the main bedroom.
Keep a simple log of fixes so you can reference dates in replies. Mention steps that prevent repeat issues—surge protection on the router, annual HVAC service, new door sweep, or upgraded pans for the induction cooktop.
When To Contact Support
Use support if a review contains personal data, threats, or clear policy breaches. If you need the official path for owner reviews management, Vrbo’s help page titled “About the Reviews page” explains the owner view and the app path (Menu → Reviews).
Traveler Checklist: Quick Review Scan Before Booking
- Sort by newest. Read the last 10–15 entries.
- Filter your deal-breakers. Beds, parking, Wi-Fi, noise, stairs.
- Read owner replies. Look for dated fixes and steady tone.
- Match the calendar. Peak-season notes can differ from spring or fall.
- Trust patterns. One off day can happen; a trend usually repeats.
FAQ-Free Final Notes You Can Act On
Finding and using feedback on Vrbo should feel simple. Go to the listing, open the Reviews tab, and read the newest entries first. Pull out trends that matter to your trip and weigh the owner’s replies. If you’re the owner, keep your dashboard reviews tidy, post concise responses with dates, and bake fixes into your turnover routine. When you need official rules or steps, Vrbo’s help center covers review guidelines and posting flow.
Useful Official Pages
For policy details and process steps, see Vrbo’s help pages: the review guidelines and the traveler profile overview under traveler account. Owners can review app steps and dashboard details on the “About the Reviews page” entry inside the help center.