Open Google Maps, find the hospital, tap Reviews > Write a review, rate 1–5 stars, add clear details and photos if useful, then post.
What a Google hospital review does
A short, truthful review on Google helps patients and caregivers weigh options, and it helps hospitals spot gaps in service. Ratings roll up into the public score that appears beside a facility’s name in Search and Maps. Your words sit under that score, so clarity wins. Skip private health details. Talk about the parts people can compare across visits, like check-in, triage, staff care, cleanliness, wait time, and discharge.
You post with a Google account, and your public profile name appears beside the text. Reviews are visible across Google Maps and Search. If you later change your mind, you can edit or remove your words from the same place you posted them. Star meanings are simple: one means poor, three means mixed, five means you would recommend. Your text adds the why, which is what readers study before they decide.
Find the right hospital profile
Many facilities share similar names. Pick the correct listing before you write. Check the street address, city, and the main phone number on the profile. Look at photos to verify you have the right place. If you see multiple entries for the same site, pick the one with the full name, the official logo, and a complete info panel. That is where your review will help the most, since it gathers the larger share of patient feedback.
If the hospital sits inside a larger health system, profiles may exist for the main campus, clinics, imaging centers, and labs. Post to the place you visited. That keeps the feedback tied to the staff and unit you met on the day.
Giving a Google review for a hospital: fast start
There are two easy paths: the Google Maps app on a phone, or Google Maps on a computer. Both show a Ratings area with a button to write. Pick the method that suits you and follow the steps below. Google keeps a step list in its help center if you want a quick refresher.
- On a phone: open Maps, search the hospital, scroll to Reviews, tap Write a review, choose 1–5 stars, type, add photos if they help, then tap Post.
- On a computer: open Maps in a browser, search the hospital, click Write a review in the left panel, choose stars, type, add photos, click Post.
Where to start your review
| Method | Where you begin | Steps in brief |
|---|---|---|
| Maps app (Android or iOS) | Hospital profile → Reviews | Tap Write a review → pick stars → type → add photos → Post |
| Maps on desktop | Hospital panel on the left | Click Write a review → pick stars → type → add photos → Post |
| Search results panel | Knowledge panel on the right | Click the stars or Write a review → type → Post |
Both paths land in the same editor. Your words and star rating publish to the hospital’s profile once checks complete.
What to write so your review helps people
Think like a future patient who wants a clear picture fast. Lead with the service line you used, the unit or clinic, and the month and time of day. Add one or two concrete details on check-in and wait time. Note how staff communicated, whether pain control and consent steps were explained, and whether follow-up felt organized. Mention any billing or parking quirk if it shaped the visit. Close with your bottom-line take and whether you would return.
A 5-part outline you can use
- Visit type: emergency room, surgery, maternity, imaging, clinic, or lab.
- Timing: month and rough time (morning, afternoon, night).
- Care details: staff attitude, clarity, privacy, pain control, and safety.
- Logistics: parking, signage, check-in speed, pharmacy, and discharge.
- Verdict: one plain sentence that sums up the visit.
Words that keep your review fair
- Stick to what you saw and heard.
- Avoid naming other patients or posting any record image.
- Skip claims about diagnoses or legal issues.
- Use calm language and plain facts. Strong claims need strong details.
Readers scan. Short paragraphs and concrete facts serve them well. If a single topic needs space, split it into two tidy lines. That keeps the flow easy on both phone and desktop.
Posting a Google review for hospital visits: mobile steps
Android or iPhone
- Open the Google Maps app and sign in.
- Search the hospital name and select the correct profile.
- Scroll to the Ratings section and tap Write a review.
- Choose 1–5 stars. Three means mixed, five means you would recommend.
- Write in the outline above. Keep names general unless staff gave consent.
- Tap the camera icon to add photos that do not reveal private health info.
- Tap Post.
If you do not see the button, update the app, check your connection, and confirm you are signed in. Some brand-new listings restrict reviews for a short time while details are verified. Try again later if the button appears gray.
Attach photos without sharing private info
Room photos, signage, parking, waiting areas, and wayfinding maps are fine. Skip lab slips, ID bands, charts, or any image that shows someone’s face without permission. In the United States, the HIPAA Privacy Rule sets strict limits on health data sharing, so keep uploads neutral and non-identifying.
Desktop steps in Google Maps
- Open maps.google.com and sign in.
- Search the hospital’s name and click the matching result.
- In the left panel, click Write a review.
- Pick 1–5 stars, write your text, and add photos if needed.
- Click Post. Your review appears on the profile after checks complete.
You can also start from the panel that appears beside search results for the hospital. The star picker opens the same editor. If you want to tweak the text before you post, draft in a note, then paste into the editor when ready.
Policies you should know before you post
Google removes reviews that break its Prohibited & restricted content. That covers spam, incentives, off-topic rants, harassment, profanity used to attack, personal data, and calls for violence. It also covers conflicts of interest. Paid or gifted reviews are not allowed. If a hospital or a third party offers a reward for a rating, pass on the offer and write freely.
- Write only about your own visit or the visit of a minor you care for.
- Do not paste medical records, phone numbers, claim numbers, or room numbers.
- Keep private staff details out of the text. Job titles are fine.
- Be wary of links. Many links trigger filters and can hide your post.
When in doubt, stick to first-hand service facts and skip personal identifiers. That keeps your words within policy and makes them more useful to readers.
Tone and structure that readers trust
Start with context, then add balanced notes. If something went wrong, be clear and steady. State what happened, who helped, and what could be better next time. If something went right, add one detail that proves it. People trust specific, steady comments. They move past all-caps and loaded words. You can be firm without heat. That style also helps staff learn from the feedback.
Keep brand names for drugs and devices out of the post. Most readers want to know about timing, clarity, and courtesy, not product labels. If you want to share thanks with staff, use first names only if they said you could. Job role works well: “The triage nurse explained the plan and checked in on me during the wait.”
When a hospital review won’t post or disappears
Most reviews appear in minutes. Some take longer due to checks. Posts can be held or removed if a new account posts many ratings in a burst, if the text repeats across places, if it includes links or contact data, or if it matches patterns linked to spam. Edits can also push a review back into the queue. If your review vanishes, wait a day, then trim links and sensitive items and try again.
If a hospital flags a review, Google may hide it while it checks the claim. If your text meets the rules, it can return. If it crossed a rule, it stays down. You can still rewrite and post a fresh version that stays within the rules. Keep a copy of your text so you can revise without starting from scratch.
Photo tips that add clarity
- Show navigation: exterior signs, entrances, elevators, and parking pay points.
- Show comfort details: seating, quiet rooms, water stations, and restrooms signage.
- Show access: ramps, lifts, nurse call buttons, and door widths if that shaped your visit.
- Avoid faces, screens, wristbands, and any paper with numbers or names.
Blur plates and faces if your camera app offers that tool. If a photo could reveal private data, skip it. One clean picture of a waiting area beats a stack of risky shots.
Templates you can copy and personalize
| Visit type | Points to cover | Sample lines |
|---|---|---|
| Emergency room | Wait time, triage clarity, pain control, staff updates | “Arrived on a Tuesday night. Triage within 15 minutes. Nurse explained tests and gave updates every 30 minutes. Pain meds worked and discharge notes were clear.” |
| Surgery | Pre-op info, anesthesia talk, recovery room, discharge plan | “Day surgery in July, morning slot. Pre-op nurse reviewed risks and answered questions. Recovery team watched closely and shared a simple checklist for home care.” |
| Maternity | Room setup, lactation help, visitor policy, newborn checks | “Labor and delivery suite was clean and quiet. Lactation visit the next morning was kind and practical. Newborn checks were on time and staff explained each step.” |
| Imaging or lab | Check-in speed, instructions, tech friendliness, results pickup | “Checked in at 8 a.m., scan started at 8:20. Tech explained breath holds and kept me calm. Results were ready in the portal later that day.” |
| Clinic visit | Scheduling, front desk, exam time, follow-up plan | “Booked online. Front desk moved fast. Doctor listened, set a clear plan, and sent the summary to my email before I left.” |
Edit the lines to match your visit. Keep times, steps, and outcomes concrete. Avoid names unless you have permission to use them.
How to edit or delete your review later
- Open Google Maps and go to Your profile → Contributions.
- Tap or click Reviews to see your list.
- Select the hospital review, then choose Edit review or Delete review.
Edits let you fix typos, update facts, or add new details after a follow-up visit. If your view changed after a resolution, say so and explain what improved. Clear updates help future readers see the full story of care and service over time.
After you post: replies and updates
Hospitals can reply beneath your review. If staff reached out and solved a problem, add a line to note the change. Keep receipts and discharge notes off your review. If a billing case is ongoing, keep the text about the visit itself. Add a fresh update later when the case closes.
If your review helped someone choose care, that person might mark it as useful. That feedback nudges the post higher on the profile. The same goes for photos that answer common questions. A crisp sign or parking tip can save stress for the next visitor.
Common mistakes to avoid
- Copying the same text to many places.
- Posting booking numbers, claim IDs, or contact data.
- Uploading photos of charts, screens, or wristbands.
- Using all caps or insults. Calm words travel farther.
- Telling second-hand stories. Stick to what you experienced.
- Writing while upset. Draft, cool off, then post.
- Accepting gifts or discounts tied to a rating.
- Threats. If there is a safety issue, use official reporting lines.
Clean, candid, and specific reviews help real people pick care with more confidence, and they encourage better service across the board.