On Facebook Pages, you can hide or restrict reviews by editing Page settings; on the New Pages setup, some tabs like Reviews can’t be removed.
Looking for a clean way to control feedback on your business Page? This guide shows the exact places to click, what each setting changes, and smart ways to handle negative posts without losing trust. You’ll see paths for the classic layout and the New Pages experience, plus a short playbook for dealing with spam or false ratings.
Disable Facebook Page Reviews: Current Options
Facebook has used two layouts over the past few years. Some Pages still show a classic “Templates and Tabs” layout. Many Pages have switched to the New Pages experience. Your options depend on which layout you see after switching into the Page profile.
Quick Check: Which Layout Do You Have?
- Classic layout: Left sidebar shows Settings → Templates and Tabs. You can toggle many tabs on or off, including Reviews on some Page types.
- New Pages experience: You’ll see tools like Professional dashboard and a simplified left rail. Facebook notes that some sections can’t be removed, including Reviews. See the Help Center note on managing tabs and sections.
At-A-Glance Paths (Desktop)
The table below summarizes where the switches live. Use it to jump straight to the right screen.
| Interface | Menu Path | Effect |
|---|---|---|
| Classic Page | Settings → Templates And Tabs → Reviews | Toggle hides the Reviews tab and blocks new ratings. |
| New Pages Experience | Profile switch to Page → Settings | Some tabs (Reviews, About, Photos, Videos) can’t be removed; visibility controls may be limited by Page type. |
| Any Layout | Open a review → ••• or report link | Report spam or policy-breaking posts to Facebook. See reporting a Recommendation. |
Step-By-Step: Classic Layout
If your Page still shows the classic layout, use these steps to hide ratings and stop new ones:
- Log in and switch to the Page you manage.
- Click Settings on the left sidebar.
- Open Templates and Tabs.
- Scroll to Reviews and flip the toggle Off.
- Refresh your Page. The Reviews tab should be hidden, and visitors can’t post new ratings while it’s off.
This path is fast and reversible. Turning the toggle back on brings the tab and past ratings back.
Step-By-Step: New Pages Experience
Many Pages now run on the New Pages experience. Here’s how to check what you can adjust today:
- Click your profile avatar and switch into the Page.
- Open Settings from the left rail or the menu under your Page avatar.
- Look for tab or section controls. Facebook’s Help Center states some sections can’t be removed, including Reviews. See Manage tabs and sections.
- If the Reviews tab can’t be removed on your Page type, use the moderation moves below to limit harm from spam or false posts.
If your Page type still exposes a Reviews visibility toggle, you can hide it as in the classic layout. Many owners, though, will only see limited tab options in this setup.
Can You Delete Specific Ratings?
No—Page owners can’t delete individual ratings that they don’t like. You can only report policy-breaking posts or reply to set the record straight. Facebook outlines the way to flag bad content in its guide on reporting a Recommendation.
Best Practices When You Can’t Fully Hide Reviews
When you can’t remove the tab in the New Pages experience, you still have solid tools to manage risk and keep shoppers confident.
1) Triage With A Simple Workflow
- Daily scan: Check new ratings once a day.
- Tag real issues: Note the order number, visit date, or product so you can resolve it fast.
- Escalate spam: If the post looks fake, abusive, or irrelevant, file a report using Facebook’s built-in flow linked above. Keep screenshots for your records.
2) Reply That Calms The Scroll
Write short, helpful replies. A clean template helps:
“Thanks for flagging this. We’d like to fix it. Please DM your order number and best contact. We’ll sort it out.”
This shows care, moves sensitive details off-thread, and signals to readers that you handle problems.
3) Build A Cushion Of Happy Voices
Ask recent customers to share a line about their experience. A steady trickle of fresh, honest ratings pushes down outliers and gives readers balanced context.
4) Track Patterns
Keep a lightweight log of issues mentioned and time to resolution. If one location, product, or time slot keeps showing up, adjust operations and watch ratings rebound.
Why Your Page Might Not Let You Hide The Tab
Two factors shape what you see: your Page type and Facebook’s current layout rules. Facebook states that some sections can’t be removed in the New Pages experience, and Reviews is on that list. That’s why some owners won’t find a toggle and need to rely on moderation and reporting tools. The note is published in the Help Center page on managing tabs and sections.
When Hiding Reviews Makes Sense
There are times when hiding the tab (if your layout allows it) is the cleanest move. The table below helps you weigh the trade-offs before you flip the switch.
| Action | Upside | Trade-Off |
|---|---|---|
| Hide Reviews Tab | Stops new ratings; removes a magnet for pile-ons while you fix a short-term issue. | Less social proof; shoppers may check third-party sites instead. |
| Keep Reviews Live | Builds trust with real feedback; replies show your service standards. | Requires steady moderation to handle spam and heat. |
| Report Bad Posts | Removes content that breaks rules; curbs clear abuse. | Review stays visible while under review; decision isn’t instant. |
Mobile Notes (iOS And Android)
The menus move a bit on phones, but the logic stays the same:
- Switch to the Page from your avatar menu.
- Open the menu (☰) and tap Settings.
- Look for Templates and Tabs (classic) or section controls (New Pages experience). If you can’t remove Reviews, use moderation and reporting tools instead.
Rate-Limit The Damage From A Single Bad Day
Stuff happens—shipping delays, power cuts, a vendor hiccup. When one rough day sparks a wave of heat, roll out a structured response:
- Pin a post with a short note: what went wrong, how you’re fixing it, and a direct line for help.
- Reply once per thread with a calm, specific update and a path to resolution.
- Invite private follow-up to solve the customer’s issue and reduce back-and-forth in public.
How To Tell If It Worked
Watch three signals over the next two weeks:
- Volume: New ratings per day should settle.
- Sentiment: Star mix and tone of comments should normalize.
- Resolution speed: Time from first reply to fix should drop as your team follows a simple playbook.
When You Shouldn’t Switch Reviews Off
Hiding ratings removes proof that buyers expect. If most feedback is fair and you can reply fast, keeping the tab live often pays off. Readers don’t expect perfection; they expect honest fixes. A short, helpful reply stack often beats a spotless but empty tab.
Dealing With False Or Abusive Posts
Flag content that breaks rules via the built-in report link on the post itself. Facebook’s guide covers the steps in Report a Recommendation. Add brief notes in your internal log so you can follow up if needed.
Frequently Missed Details That Save Time
- Access level: Make sure you have Facebook access for Page settings. Without the right role, the toggles won’t appear.
- Template logic (classic): If you switched to a template that de-prioritizes Reviews, the tab may move down the list. You can still reorder tabs in Templates and Tabs.
- Page type: Some Page categories surface Reviews more prominently than others. That’s normal and not a bug.
Summary: The Fastest Path Based On Your Layout
Classic layout: Settings → Templates and Tabs → toggle Reviews off. Done.
New Pages experience: Open Settings and check section controls. If Reviews can’t be removed on your Page type, lean on replies, reporting, and a pinned service update. Facebook explains tab limits in its Help Center page on tabs and sections.
Appendix: Troubleshooting Checklist
- I switched into the Page profile before opening Settings.
- I confirmed which layout I have (classic vs New Pages experience).
- I checked for a Reviews toggle (classic: Templates and Tabs).
- I tested on desktop and mobile in case menus differ.
- I used the report link for policy-breaking content.
- I pinned a status update if many buyers were affected on the same day.