To write an Etsy review, sign in, open Purchases & reviews, pick the order, rate 1–5 stars, add a clear comment, then submit.
Reviews help shoppers choose with confidence and give sellers clear feedback. This guide shows the exact clicks on web and app, the timing rules, and simple tips that make your words useful without extra fluff.
Write Your Etsy Review: Step-By-Step
Start by signing in. Reviews sit inside your account, under the history of things you bought. From there you pick the order, choose a star rating, and add a short message that says what went well or what could improve.
Where You Click On Web And App
| Platform | Path | Notes |
|---|---|---|
| Desktop Web | You → Purchases & reviews → Find the order → Leave a review | Pick 1–5 stars and write a comment. Your profile name appears next to the review. |
| iPhone / Android App | Profile → Purchases → Order → Leave a review | Same rating flow. On the app you may add a photo with a five-star rating. |
| Guest Checkout | Claim your order from the receipt email → Link to an account → Then review | Guests can’t post feedback until the order is connected to an account. |
What The Stars Mean
One star is the lowest rating; five stars is the highest. Your score rolls into the shop’s average, which reflects reviews from the past twelve months. Keep this in mind as you weigh item quality, shipping, and service.
What To Write In The Comment
Be specific. Mention the item you received, fit or size if relevant, color accuracy, packaging, and speed. If something missed the mark, state the issue in plain words and, if you reached out to the seller, say how it was handled. Two to four sentences usually do the job.
Timing Rules, Eligibility, And Photo Options
Reviews open after the order reaches the estimated delivery date. For instant downloads and other digital goods, the window opens after you download the file. In both cases you have a fixed window to post or edit.
Time Windows And Limits
The table below shows when you can write, and for how long.
| Item Type Or Status | Window Opens | How Long |
|---|---|---|
| Physical Goods | On or after the estimated delivery date | 100 days to post or edit |
| Digital Downloads | After you download the file | 100 days to post or edit |
| Open Case On Order | After the case is closed | Then the balance of the 100-day window |
| Order Canceled | Varies by status | Review link may not appear |
| Guest Order | Once you link the order to an account | Any time within the 100-day period |
| Seller Responded To Your Review | — | You can’t edit once a seller replies |
Why You Might Not See The Review Link
Common causes include shopping as a guest and not claiming the order, an open case, the order being too new, or the 100-day window closing. If the order sits on a different email than the one you used to sign in, log out and switch to the right account, then check again under Purchases & reviews.
Can You Add Photos?
On the mobile app, a five-star rating unlocks the option to upload a buyer photo with the review. Use a clear, natural-light shot that shows scale and color. Crop out addresses or receipts. Photos help future shoppers see real-world detail that listing images might not show.
Fast Troubleshooting
Use these quick fixes when the button to review is missing or grayed out.
Guest Purchase Claimed To An Account
Open the order receipt email and select the order number. Follow the prompt to connect the purchase to your account. After that, the review option appears on the order page inside Purchases & reviews.
The Order Is Too New
The review link appears once the estimated delivery date arrives. If tracking shows early delivery, the link may lag until that date passes. Check again the next day and it should be live.
An Open Case Is Blocking Reviews
When a case is open on that order, the review link is hidden. Resolve the case, then the option returns for the rest of the 100-day period.
Wrong Account Or Email
Many buyers have more than one email. Sign out on all devices, then sign back in with the email tied to the order. Once you land on the correct account, the review tool appears next to the purchase.
How To Edit, Update, Or Remove Your Words
You can change the text or the star rating any time during the 100-day window, unless the seller has already posted a public reply. After a seller reply appears, edits lock to preserve the record of the conversation. If a review breaks site rules, Etsy may step in and remove it.
Editing Steps
- Go to You → Purchases & reviews on web, or Profile → Purchases on the app.
- Find the order and select your existing review.
- Adjust the star rating and update the comment. Save.
What If You Want To Change A Low Rating After A Fix?
If a seller solves a problem after delivery, it helps to reflect that in your rating. Update the comment to explain what changed. Future buyers value clarity about response time, replacement speed, and whether the outcome matched expectations.
Before You Post: Quick Checklist
- Confirm you are signed in to the account that placed the order.
- Open Purchases & reviews and locate the correct item in the order list.
- Write two to four sentences that mention fit, finish, accuracy, and delivery.
- Keep names, emails, phone numbers, and tracking codes out of the text.
- Use a calm tone, even when something went wrong.
- On the app, add a clear photo if you left five stars.
- Submit, then check the review on the listing page to confirm it posted.
Edge Cases And Special Situations
Custom Or Personalized Orders
If your item had custom sizing or engraved text, mention that in your comment. Note whether the seller followed the notes you added at checkout and whether the result matched the preview images or proof.
Gifts Shipped Directly To Someone Else
If the parcel went to a friend or family member, you can still post feedback from your own account. Mention gift wrap quality if used, whether a gift message printed correctly, and whether the recipient confirmed the item matched the listing.
Multiple Items In One Order
Some orders contain several listings. Each listing has its own review slot. If you speak about an issue that touched only one item, name that item in the first line so readers know which one you mean.
Returns Or Exchanges
When a seller offers a replacement or refund, reflect the full experience. State what went wrong, how the seller responded, and the outcome. Balanced notes guide other buyers and reward shops that handle hiccups with care.
Local Pickup Or Custom Delivery
If you arranged pickup, include a quick line about timing, packaging, and any special steps the seller asked you to follow. Keep private addresses out of your text.
Pro Tips For Helpful Photos
Good photos are simple: natural light, neutral background, and steady hands. Show scale with a coin, ruler, or a hand in the frame. Avoid heavy filters that change color. Keep packaging labels and barcodes out of the shot. If the item is wearable, a quick photo of the fit can help the next buyer pick a size.
How Shops See Your Feedback
Shop owners receive a notification and can view ratings in their dashboard. They can post a public reply once, so your words need to stand on their own. A reply from the seller closes editing on your side, so make any changes before they answer.
Mini Style Guide For Clear Reviews
- Lead with the item name or a brief label: “Silver hoop earrings, 20 mm.”
- Share one or two concrete details: measurements, material feel, or color match.
- Note speed: shipped in X days; arrived X days before or after the estimate.
- Include service notes when relevant: message response time or resolution steps.
- Skip emojis and ALL CAPS; they’re hard to read and easy to misread.
- Close with a short takeaway: buy again, size up, or request a specific finish.
Helpful Official Links
For the full rule set on timing and eligibility, see the review window. If you checked out as a guest, follow the steps to connect your order to an account so the review tool appears.
Quick Reference Links
You can leave a rating from your account’s purchase history, and the window to do so is time-boxed. For official steps and timing details, see Etsy’s help pages linked above in this guide.