You can rate a purchase from your Purchases page, add text, and submit a photo or video within 100 days of the delivery date.
You bought something, it arrived, and you want your voice heard. Here’s a clear path that gets you from order page to a posted star rating in minutes. You’ll see where to click on desktop and the app, what the 100-day window means, and how photo or video attachments work. We’ll also cover edits, limits, and common snags so your feedback lands without a hitch.
Leaving A Review On Etsy: Step-By-Step
These steps mirror the flow you’ll see on the site. Follow them in order and you’ll be done fast.
On Desktop (Etsy.com)
- Sign in and open Your account → Purchases and reviews.
- Find the order, then pick the star rating next to Review this item.
- Write your comments about the item and service.
- Optionally add a photo or a short video.
- Press Submit review.
In The Etsy App
- Tap You → Purchases.
- Choose the order, pick a star rating, and type your message.
- Add a photo or video if you like, then tap Submit.
What You Can Rate
You always set an overall star rating. In many orders you’ll also see optional category stars, like Item Quality, Shipping, and Seller Customer Service. Only the overall score shows publicly. Your display name links to your public profile in the review list.
Eligibility, Timing, And What Shows Publicly
Not every order is eligible on day one. The site opens the option at the estimated delivery date or when tracking marks the parcel as delivered. From that day you get a 100-day review window to post, and you can edit within that same span unless a seller reply locks it.
| Rule | What It Means For You | Notes |
|---|---|---|
| Where Reviews Live | Use Purchases/Reviews on desktop or the app | One review per order |
| Who Can Review | Orders placed while signed in, or a claimed guest order | Guest buyers must claim the order to post |
| When You Can Post | Starts on delivery or the listed arrival date | Digital items open after the file download |
| Edit Window | Edits allowed anytime within 100 days | Locked if the seller replies |
| Open Case | You can’t post or edit while a case is open | The 100-day clock keeps running |
| Canceled Orders | No review | Transaction is treated as void |
| Photos & Video | Attach media with your text | Visible to anyone viewing the shop’s reviews |
Write A Helpful Note Buyers Trust
Clear, specific remarks help shoppers and also give sellers solid feedback. Aim for two short paragraphs that cover what you received and how the seller handled the order.
A Simple Approach That Works
- Describe the item: size, finish, color, or custom choices you requested.
- Share how it matched the listing: where it matched, where it missed.
- Mention delivery facts: packing, timing, and any contact with the shop.
- Add a photo or clip: show scale, fit, or detail the listing didn’t capture.
Stick to what you experienced. Skip private details, order IDs, addresses, or messages verbatim. If you had an issue, give the basics, keep it factual, and attach a photo that shows the point.
Photo And Video Reviews: What To Know
Media adds context that text alone can’t show. Short, steady clips and in-focus photos help other shoppers see finish, texture, or sizing. Keep backgrounds clean and avoid faces unless you want them public. Your media appears in the shop’s review gallery once posted. According to Etsy, photos and videos are visible to anyone browsing a shop’s reviews, so frame your shot with that in mind.
Tips For Useful Media
- Use natural light and shoot near a window.
- Keep the frame steady; trim long clips before upload.
- Show scale next to a common object.
- Avoid personal info in the shot.
Can You Edit, Update, Or Remove A Review?
You can revise the star rating, message, and media any time inside the 100-day period. A seller response freezes your post, even if the response gets deleted later. If you need a past version removed for a policy reason, use the report link under that review and ask the platform to review it.
Close Keyword Variant: Posting Feedback On Etsy Orders
Many buyers post feedback to thank a shop after a smooth transaction. Others use it to flag a mismatch or a defect. Both are valid. If you want a fast resolution to a problem, contact the shop through the order page first, then share the outcome in your review. That sequence keeps everything on record and often solves the issue faster than a public note alone.
Troubleshooting: When The Button Isn’t There
If you can’t see Review this item, run through these checks.
Common Reasons You Can’t Post
- Guest checkout: the order isn’t tied to your account. Claim it, then try again.
- Too early: the estimated arrival date hasn’t hit yet.
- Too late: the 100-day window passed.
- Open case: a dispute blocks edits and new posts until it closes.
- Canceled transaction: reviews aren’t accepted for voided orders.
If the order qualifies and the button still doesn’t appear, switch browsers or update the app. Desktop users can also try a quick cache clear and a fresh sign-in.
What Sellers And Other Shoppers See
Your overall star rating and message appear on the item and shop pages. Category stars feed into the shop’s private dashboard. A shop’s public score is an average of buyer ratings over the past twelve months, so every new score carries weight.
House Rules That Keep Reviews Up
The platform removes posts that break policy. Keep your words clean, skip slurs or threats, and don’t paste private data. If a picture or clip crosses the line, staff can remove it after a report. Sellers can reply under your post, but they can’t edit your words.
Desktop And App Paths Side-By-Side
Use this quick matrix if you switch devices while shopping.
| Task | Desktop | Mobile App |
|---|---|---|
| Open reviews | Your account → Purchases and reviews | You → Purchases |
| Start review | Pick stars next to the order | Pick stars on the order |
| Edit a post | Edit review on the order | Edit review on the order |
| Add media | Attach photo or video | Attach photo or video |
| Report a post | Report this review link | Report this review link |
Writing That Stays Within Policy
Keep your message about the product and service. Skip links, coupons, or requests that push shoppers off platform. Don’t copy a private message into your note. If you need order help, message the shop first; you can post later once the issue settles.
Sample Templates You Can Adapt
After A Great Experience
“Lovely craft and snug fit. Color matches the listing photos. Packed well and arrived two days early. Will buy again.”
After A Mixed Experience
“Cute design and sturdy build. Finish is a shade darker than the photos and the clasp needed a quick tweak. Seller replied fast and fixed the issue.”
After A Disappointing Experience
“Item arrived with a chipped corner. Seller offered a replacement right away. Sharing photos here so others can see the chip on the back panel.”
Privacy, Photos, And Safety
Think before you post names, emails, delivery details, or screenshots from messages. Blur labels in photos and crop receipts. If you spot a review that exposes private data or uses hate speech, tap the report link and let staff handle it.
Pro Tips For Clear, Balanced Feedback
- Talk about the exact listing you bought, not the shop in general.
- Point out one or two standout details: fit, finish, sizing, or packaging.
- Keep tone calm. State what happened and what fixed it.
- Attach one crisp photo; add a short clip only if it adds something new.
When Contacting The Shop First Makes Sense
Public notes help the next buyer, but messaging the shop can solve a problem faster. Use the order page to send a short note with photos. If you reach a fix, you can still post a star rating that reflects the full experience.
What Happens After You Post
Your review shows on the item page and feeds into the shop’s rolling average. Photo and video attachments are public. If you change your mind inside 100 days, open the order and edit. Past that, edits aren’t available.
Finish Your Review With Confidence
You now have the steps, the timing rules, and the guardrails. Head to your Purchases page, post your score, add a short message, and drop a photo if it helps buyers see what you saw. Clear feedback makes shopping better for everyone.