To view Google reviews, open Maps and go to Profile → Reviews; owners can open their Business Profile and select Reviews to see feedback.
Finding the feedback you’ve posted on places, or the comments customers left for your shop, only takes a minute once you know where the controls live. This guide walks you through the exact taps and clicks on phone and computer, plus quick fixes when something looks missing. You’ll also learn fast ways to sort, share, and keep track of feedback across devices.
What “Reviews” Means In Google Products
There are two common views people want:
- Your posted ratings and comments on places you visited, shown in the “Reviews” tab of your Maps profile.
- Customer feedback on your shop’s listing (Business Profile), visible in the Reviews panel on Search or Maps, and in the manager dashboard.
The paths differ slightly between Android, iPhone, desktop Maps, and Business Profile tools. Use the quick table below to jump to the route that matches your setup.
Fast Paths To Your Reviews
| Where You’re Checking | Go Here | What You’ll See |
|---|---|---|
| Android/iPhone (your posted ratings) | Maps → Your profile → Reviews | All places you rated, newest first; edit or delete options |
| Desktop Maps (your posted ratings) | maps.google.com → Menu → Your contributions → Reviews | List of your comments with edit/delete |
| Search (you own a shop) | Search your shop name while signed in → Customers → Reviews | Star average, count, filters, reply box |
| Maps (you own a shop) | Maps → Tap your shop → Reviews | Newest comments, ratings, sorting |
| Business Profile Manager | business.google.com → Select location → Reviews | Central inbox for reading, searching, and replying |
See Your Own Posted Feedback On Phone
Android Steps
- Open the Google Maps app and sign in.
- Tap your profile photo (top right) → Your profile.
- Tap Reviews. Your ratings and comments appear in a scrollable list.
- To edit or remove a comment, open it and use the three-dot menu.
iPhone Steps
- Open Maps and sign in with the account you used to rate places.
- Tap your profile photo → Your profile.
- Choose Reviews to see your list. Use the three-dot menu for edits or removal.
Edits update the visible date on that comment in line with Google’s rules for review changes. Clear, specific updates tend to help other people most. For full desktop instructions, the Maps reviews guide shows the same menu labels you’ll see on screen.
See Your Own Posted Feedback On Desktop
- Go to maps.google.com and sign in.
- Select the Menu (☰) → Your contributions → Reviews.
- Open any item to copy a link, change text, update the star rating, or remove it.
If a place closed or merged, your comment may move under the new listing. That isn’t a problem; the text and star rating still live under your account.
Check Customer Feedback For A Shop You Manage
If you run a shop or service and manage a Business Profile, you have three quick routes. Pick the one that fits how you work.
Route A: From Google Search
- While signed in, search your shop name exactly as it appears on your profile.
- In the management panel, open Customers → Reviews.
- Read, sort by newest or highest rating, and reply inline.
Route B: From Google Maps
- Open the Maps app or maps.google.com.
- Find your listing and open the panel.
- Tap or click Reviews to see comments and ratings. Use the reply box under each item.
Route C: From The Manager Dashboard
- Visit business.google.com and pick your location.
- Open Reviews for a clean inbox that lets you search, filter, and switch locations.
- Reply directly. Keep responses short, specific, and friendly.
Google’s help page on managing feedback lists the same entry points and labels you’ll see in the product UI. You can scan it here: Business Profile reviews guide.
Ways To See Your Google Review History On Mobile
This section is a handy reference when you want a quick check from your phone.
One-Handed Shortcut
On Android and iPhone, your profile tile in Maps leads to the same “Reviews” tab. That list shows your newest activity first. Tapping any card opens the full text, your star choice, date, and the three-dot menu for changes.
Share A Single Comment
Open the place page, scroll to your comment, and use the share icon to copy a link. This is useful when a friend asks why you liked a café or you want to send proof of a fix you mentioned.
Sort By Star Level (Owners)
In the Business Profile views, the Reviews panel lets you filter by rating. Scan low scores first, then answer clear, factual questions. If someone mentions a safety issue or a billing problem, reply with the next step and a direct contact method.
Pro Tips For Faster Review Checks
Bookmark The Two Main Hubs
- maps.google.com → Menu → Your contributions → Reviews
- business.google.com → Reviews
Use Search Phrases That Jump To Your Listing
Signed in as the manager, type your exact shop name in Google Search and you’ll see the management shortcuts. Opening Customers → Reviews from there is often the fastest route on desktop.
Keep Replies Short And Useful
- Thank the person by name when visible.
- Answer the specific point raised.
- Offer a next step if action is needed.
Why A Comment Might Not Appear
Feedback can be delayed or hidden for several reasons. Some are routine; some need a check on policy or account details.
Review Visibility Troubleshooting
| Symptom | Likely Cause | What To Do |
|---|---|---|
| Your own rating isn’t in your list | Signed in with a different Google account | Switch accounts in Maps; check “Your profile → Reviews” again |
| Customer comment missing from your shop | Automated filters or policy checks | Wait a short time; if it still doesn’t show, review policy and use the Reviews tool to report issues |
| Old comment shows under a different place | Listing merge or move | Open the new place page; your text usually moved with it |
| Edits not reflected | Cached view | Refresh the app or page; check again in a moment |
| Manager can’t reply | Business not verified | Complete verification and try the reply box again |
For owners who need to flag spammy or off-topic comments, Google provides a dedicated workflow that lets you report removals and check status: the review management tool.
Edit Or Remove One Of Your Own Ratings
It’s common to tweak a comment after a follow-up visit. On desktop Maps, open Menu → Your contributions → Reviews, click the three dots next to the item, then update the text or change the star rating. On phone, open the item from your profile’s “Reviews” tab and use the three-dot menu. The official help article lays out the same menus you’ll see while doing this.
Reply Tactfully As A Shop Owner
Short messages work best. Lead with thanks, answer the concrete point, and invite the person back when it fits. If a fix needs private details, give a direct contact route and handle the rest there. Keep any personal or billing data out of public replies.
When A Comment Breaks The Rules
If a post contains promotion, profanity, or doesn’t reflect a real visit, use the “Report” option in the Reviews panel. The help page for Business Profile outlines the steps and also covers where to find the “Read reviews” view in each interface.
Sort, Search, And Share Reviews Efficiently
Owners can filter by star level and keyword inside the dashboard. This helps you spot repeated themes—slow service at lunch, a menu item loved by regulars, or praise for a staffer. On desktop, copy the direct link to a single place page to share a standout comment in a marketing email or on your menu page.
Privacy And Profile Controls
Your Maps profile can be set so only approved followers see your posted content. If you prefer a tighter audience for ratings, adjust profile visibility in the Maps settings. Google’s help page explains those profile controls and when your public content is visible.
Clear Up Common Mix-Ups
“I Can’t Find My Comment From Last Year”
Check the account icon first. Many users have more than one Google login. Switch accounts in Maps and open Your profile → Reviews again.
“My Shop Isn’t Letting Me Reply”
This usually means the listing isn’t verified yet, or you’re not signed in as the manager. Finish verification, then open Customers → Reviews and try again. The help page for Business Profile covers verification as a pre-step to replying.
“My Review Count Dropped”
From time to time, automated systems remove spammy or policy-breaking content. If you think a valid customer comment vanished, submit it for a check in the review management tool mentioned above.
Keep A Simple Workflow
- Daily scan: Open Search, type your shop name, tap Customers → Reviews, sort by newest, and reply to anything that needs action.
- Weekly sweep: In the manager dashboard, filter by low star ratings and handle any items that need a follow-up call or fix.
- Monthly check: Review common themes and update your menu, service notes, or FAQs based on what people asked or praised.
Close Variations Of “View Reviews” You Might Use
Searchers type many near-matches like “see my reviews on Google,” “check my Maps comments,” or “find business feedback on Google.” The paths above cover all of those. If you’re helping a friend, send them the first table in this article; those routes match what they’ll see in the app or on desktop.
Quick Reference: What To Remember
- For your posted ratings: Maps → Your profile → Reviews (phone) or Menu → Your contributions → Reviews (desktop).
- For shop feedback: Search your shop name while signed in → Customers → Reviews; or open Maps and select Reviews on the place page.
- Use the manager dashboard at business.google.com to search, filter, and reply at scale.
- If something looks missing, sign in to the right account, refresh, and check policy or use the reporting workflow linked above.