On Google Maps, open Your Profile → Reviews to view every rating you’ve posted and manage business feedback you own.
If you want a quick way to view ratings you left on places, or the feedback customers left on your business, Google Maps gives you clear entry points on mobile and desktop. This guide shows the fastest taps and clicks, a broad table of paths, owner tools, and fixes when reviews don’t appear.
Quick Paths You Can Use Right Now
Use these fast routes for both personal contributions and a business profile you manage. Pick the line that matches your device and goal.
| Where | Steps Summary | Works For |
|---|---|---|
| Google Maps App (iPhone/Android) | Tap your photo → Your Profile → Reviews | Reviews you wrote |
| Google Maps On Desktop | maps.google.com → top-right profile → Your profile → Reviews | Reviews you wrote |
| Business Profile (Owner) | Search your business in Google → Reviews card → Read/Reply | Customer reviews on your listing |
| Maps Listing Page | Open a place → scroll to the rating → tap Reviews | All reviews for that place |
| Owner Dashboard In Maps | Signed in as manager → place card → Reviews → reply or filter | Owner replies and filters |
Ways To View Google Reviews On Phone And Desktop
Google shows your contributions in one hub, and it places owner tools right on the public listing. Follow the flow that matches your role.
See Reviews You Wrote On Mobile
- Open the Google Maps app.
- Tap your profile photo at the top right.
- Choose Your Profile.
- Tap Reviews to see every rating and comment you’ve posted.
You can edit or delete a review from this screen. Google’s help page lays out the controls to add, edit, or delete reviews & ratings on Maps.
See Reviews You Wrote On A Computer
- Go to maps.google.com and sign in.
- Click your profile picture.
- Select Your profile, then pick Reviews.
From there, you can scan your review list, open a place, adjust text, or remove a comment you no longer want live.
View And Reply To Reviews As An Owner
- While signed in with an owner or manager login, search your business name on Google or in Maps.
- On the business panel, open the Reviews section.
- Read each comment and post replies inline. You can filter by rating to triage fast.
Google’s official guide for businesses explains how to read and respond to customer feedback. See manage customer reviews for the full set of steps.
Create A Clean Habit For Checking Feedback
A short weekly sweep keeps your presence tidy. Open the reviews tab, scan anything posted in the last week, and acknowledge new comments. A simple thank-you builds trust, and a calm reply to a tough note shows you care about the fix.
- Set a time: Pick the same weekday and stick to it.
- Sort smart: Start with lowest ratings first, then move to recent posts.
- Keep templates: Save a few short lines you can tweak.
Find Your Direct Link For Customer Reviews
Owners can share a short link so customers reach the posting screen in one tap. In the owner view in Maps, open the Ask for reviews option to copy the link. Drop it into receipts, QR codes near the register, and follow-up emails. That simple step lifts response rates.
Edit Or Remove A Review You Wrote
If you left feedback on a place and want to change it, open your Reviews tab, tap the three dots next to the item, then pick Edit review or Delete review. Your profile name shows on every public review, and Maps states that contributions are public by design. See Google’s page on reviews & ratings on Maps for the policy basics and controls.
Reply Style That Works For Owners
Short, specific, and polite replies help more than long speeches. Address the point, offer a direct path to fix a problem, and avoid canned lines. Keep names and private details out of public replies. If a case needs account info or receipts, move to email or phone and post a brief public note saying you reached out.
- Thank happy customers: Mention a menu item, a staff member, or a service detail to show you read the note.
- Handle tough feedback: Acknowledge the issue, offer a next step, and invite the person back after the fix.
- Stay calm: You’re writing for future readers as much as the reviewer.
Google’s training hub also shares advice on responding. See this primer on how to respond to reviews on Google.
Owner Tools You Might Miss
Filter And Search Inside Reviews
Use filters like rating or keyword to spot trends. Look for clusters: staff shout-outs, product issues, or wait-time notes. A recurring theme points to a fix with high payoff.
Request Removal For Policy Breaches
Content that violates policy can be flagged from the review itself. Pick the reason that fits—off-topic, conflict of interest, or hate speech—and submit. Keep in mind that reports go through checks, and not every flag leads to removal. When a pattern of fake activity hits a listing, Google may apply broader protections, which can pause new ratings for a time.
Move Reviews After A Location Change
If you merged or moved to a new spot and created a fresh listing by mistake, ask support to transfer reviews from the old profile to the correct one. That keeps your history intact when the address changes.
If Reviews Don’t Appear Or Seem To Vanish
Missing items usually have a simple cause. Work through these quick checks before opening a support case.
| Symptom | Likely Cause | Fix |
|---|---|---|
| Review you wrote isn’t in your list | Signed into a different Google account | Confirm the profile photo/email, then retry the Your Profile → Reviews path |
| Customer review never shows on your listing | Policy filter caught spam or off-topic content | Ask the customer to avoid links and profanity; if it’s clean, wait a day and check again |
| Several reviews drop at once | System-wide clean-up or detected pattern of suspicious activity | Review request methods; remove incentives; keep review link in standard channels only |
| You can’t reply in Maps | Not using an owner or manager login | Switch to the account listed as owner/manager for the Business Profile |
| Moved locations; history split across listings | New duplicate profile created during the move | Ask support about transferring reviews from the old profile to the active one |
Privacy, Names, And Visibility
Reviews on Maps are public. Your profile name shows with each post, and people can open your profile to view your past contributions. If you edit your profile name, that change also reflects on your review history. Google’s help page covers what others can see when you write a review and how edits work; see the controls on reviews & ratings.
Keep Your Review List Useful
A tidy list is easier to skim later. When a place improves or changes ownership, update your note so future readers get fresh context. If your rating no longer reflects current service, adjust the stars and add a line about what changed.
- Use photos: Add one or two clear shots that help a future visitor—menu, seating, parking.
- Stick to facts: Wait time, price range, staff names, and what you ordered all help readers compare.
- Check old posts: If a three-year-old comment no longer applies, edit it with a quick update.
Make The Most Of Customer Feedback
Owners can turn feedback into small tweaks that pay off. If pickup delays come up often in your ratings, post clearer time windows and adjust staff levels at peak hours. If guests keep praising a dish, feature it on signs, table tents, and social bios. The reviews tab is more than a score; it’s a running list of cues from real visits.
Step-By-Step Recap For Each Role
Personal Reviews (You As A Customer)
- Open Maps → profile photo → Your Profile → Reviews.
- Tap a review to edit text or change stars.
- Delete posts you no longer stand by.
Business Feedback (You As An Owner)
- Search your business in Google or open it in Maps.
- Open the Reviews card.
- Reply, filter, and share your review link with customers.
- Flag policy-breaking content from the review’s menu.
Common Review Questions Answered Briefly
Can You See Who Rated Your Business?
You see the profile name and public text the person chose to share. Direct contact details are not shown unless the user placed them in the comment.
Can You Download Reviews?
There isn’t a built-in export file for owners in Maps at this time. You can copy text or use third-party tools, but always follow Google’s terms and keep private data safe.
Do Reviews Ever Pause?
When suspicious activity spikes on a listing or across a region, Google may apply protections. During that window, new ratings might not publish right away. Once the system completes checks, posting resumes.
Troubleshooting Steps You Can Try Today
- Confirm the right Google account: Log out, log back in, and repeat the Your Profile → Reviews path.
- Update the Maps app: Install the latest version, then try again.
- Recheck policy notes: Remove links or phone numbers from a customer reply if they look spammy.
- Wait a short time: New posts can take a little while to appear during system checks.
- Use the report tool sparingly: Only flag items that clearly break rules, and pick the exact reason.
Wrap-Up: Your Fastest View, One More Time
For your own posts, go to Maps → Your Profile → Reviews. For a business you manage, open the listing and select Reviews to read and reply. Keep a weekly sweep on your calendar, share your review link in the right spots, and use short, direct replies. Your review tabs will stay tidy, and readers will get clear, current info when they check your profile.