Yes, you can enable Facebook Page reviews by switching on the Reviews tab in Page settings to let visitors leave recommendations.
If people can’t rate or recommend your business on Facebook, the setting is off, the tab is hidden, or your Page layout changed. This guide shows where the control lives on desktop and mobile, what changed with the new Pages experience, quick setup steps, and fixes when the option seems missing.
Turn Reviews Back On For A Business Page (Step-By-Step)
Facebook calls the feature “Reviews” and “Recommendations.” In classic layouts, it shows as a tab. In the new experience, the toggle may sit under Page settings while the tab can still be surfaced for visitors. Follow the path that matches your layout.
Desktop: Classic Layout (Templates & Tabs)
- Open your Page while logged in with admin access.
- Go to Settings → Templates and Tabs.
- Find Reviews. Toggle it On. If you don’t see it, click Add a Tab and add Reviews.
- Drag Reviews higher in the tab list so visitors can spot it fast.
Desktop: New Pages Experience (Settings Path)
- Switch into the Page profile (top-right avatar → your Page).
- Open Professional dashboard or Settings.
- Open the section that controls tabs/sections. Make sure the Reviews section is visible.
- If there’s a toggle for letting people leave feedback, switch it On.
Mobile App (iOS/Android)
- Tap the menu → Pages, then select your Page.
- Tap the gear icon Settings.
- Look for Templates and Tabs (or Tabs/Sections under Page settings).
- Enable Reviews. If needed, add the tab, then reorder it near the top.
Fast Paths To The Right Switch
Use this quick map to reach the correct screen based on your setup.
| Interface | Where To Tap/Click | What To Do |
|---|---|---|
| Desktop, Classic | Settings → Templates and Tabs | Toggle Reviews On or Add a Tab → Reviews |
| Desktop, New Pages | Switch to Page → Settings/Professional dashboard | Show the Reviews section and keep visitor feedback enabled |
| Mobile App | Menu → Pages → Gear icon → Tabs/Sections | Enable Reviews and move it near the top |
Why Turn This On?
Reviews add proof, help local searchers decide fast, and can boost how often your Page shows up when people ask friends for suggestions. Facebook also shows a rating on many Pages once enough feedback comes in.
How Ratings Work On Facebook
Ratings mix input from user feedback and signals tied to Page activity. If your Page hasn’t gathered enough feedback yet, a rating may not appear. You can learn more from Facebook’s own notes on Page rating.
Make Sure The Reviews Tab Is Visible
Even when the feature is enabled, the tab might be buried. Move it up so it’s easy to find. Facebook lets you add, remove, or reorder Page tabs. The official steps live under the Help Center topic for managing tabs and sections.
Suggested Placement
- Keep Reviews among the first three tabs.
- Pair it near About and Photos so it gets natural clicks.
- On mobile, test as a visitor to confirm the tab sits near the top.
Step-By-Step With Tips That Avoid Roadblocks
Pick The Right Template
Some Page templates show certain tabs by default. If the layout hides Reviews, switch the template, save, then re-enable Reviews. After you change the template, revisit the tab order.
Check Your Access Level
You need full access to change tabs. If you only have task access, ask an admin to grant higher access or to flip the toggle for you.
Confirm Visibility After Enabling
Use the “view as visitor” preview. If the tab still doesn’t show, clear cache or try another browser. The change may take a few minutes to appear for everyone.
Troubleshooting When Reviews Don’t Appear
If the option seems missing or the tab disappears, run through these checks.
Missing Tab Or Toggle
- Layout mismatch: You may be on the new experience where placement lives under Settings, not only Templates and Tabs.
- Template issue: Switch to a template that supports the section, then add the tab.
- Cache/browser: Refresh, try a private window, or use a second device.
Why A Rating Isn’t Showing
- Not enough feedback yet: The rating appears after enough responses.
- Recent change: New Pages or template changes can delay display.
- Hidden tab: If the tab isn’t visible, people don’t know where to post.
Get More High-Quality Feedback (Without Being Pushy)
Once the feature is on, invite real customers to share short notes about what they liked and what could be better. Keep asks simple and specific. Reply to every review. Short, sincere replies show you’re listening and help future buyers.
Smart Places To Ask
- Order complete pages, receipts, or follow-up emails.
- QR codes at checkout or on packaging that point to your Page.
- Thank-you messages after service visits.
Reply Playbook
- Positive: Thank the person and name one detail from their note.
- Mixed: Acknowledge the friction, share what you’ll do next, and invite them back.
- Harsh: Stay calm, respond once with a fix or contact route, and take it to private messages if needed.
Policies, Access, And Layout Changes
Facebook’s Page layout and settings language can shift. If your screen doesn’t match this walkthrough, look for the same ideas: the tab list, a toggle that allows feedback, and placement controls. The new Pages experience also introduces Page/profile switching and updated settings screens, which can move this control slightly.
Quick Setup Checklist
| Issue | Quick Check | Fix |
|---|---|---|
| No option for reviews | Look under Tabs/Sections vs. Settings | Switch view to the Page, then open Settings or Templates and Tabs |
| Tab exists but hidden | Visitor preview shows no Reviews | Reorder tabs and place Reviews in top three |
| Rating missing | Few or no feedback entries | Invite recent buyers; keep replies active |
| Can’t edit settings | Your role is limited | Ask an admin for full access or a role upgrade |
| Changes not showing | Old view persists on devices | Clear cache or test another browser/device |
Pro Tips That Lift Response Rate
Make It Easy To Leave Feedback
- Add a direct “Leave a review” button link in your Page intro or on your website.
- Pin a short post that explains where to tap to leave feedback.
- Show one or two standout notes in recent posts to remind visitors the tab exists.
Ask At The Right Moment
- Right after delivery or service completion.
- After a solved support ticket or a successful return.
- When repeat buyers check out again.
Keep Requests Compliant
- Ask for honest feedback, not just five stars.
- Don’t offer rewards for positive notes.
- Use neutral language and let customers speak freely.
Clean Up And Moderate
Report spammy or false notes using the three-dot menu on the review. Keep your replies short, specific, and kind. People reading later will see both sides, so a calm tone wins.
Recap: Flip It On, Surface The Tab, Invite Real Feedback
The path is simple: enable the feature, move the tab up, and ask recent buyers to share their take. Keep replies active and strive for steady, genuine feedback over time. If the screen you see looks different, use the Help Center link above to reach the tabs screen and adjust placement.