Open Google Maps or Search, choose the listing, then tap Reviews to view star ratings, comments, photos, and filters.
Finding feedback on a place is fast once you know where Google tucks everything. This guide shows you the exact taps and clicks to view ratings and written comments on phones and desktops, plus quick fixes when reviews won’t load. You’ll also learn how to sort, filter, translate, and share what you find, with two handy tables you can scan at a glance.
Where You’ll See Reviews On Google
Reviews appear inside a business’s public profile on Maps and in regular search results. The same profile shows the star score, total count, highlights pulled from common keywords, and photos from visitors. You can open the full list to read every comment, apply sorting, and switch languages.
Fast Paths On Phone And Desktop
On iPhone Or Android (Maps App)
- Open the Maps app and search the place name.
- Tap the listing to open its profile card.
- Tap Reviews (or the star score) to see the full feed.
- Use the chips near the top to sort by newest and filter by rating.
On A Computer (maps.google.com)
- Go to maps.google.com and search the place.
- Click the result on the left panel.
- Click the star score or the Reviews tab to open all comments.
- Use the sorting menu (newest, highest rating, lowest rating, relevance) and filter chips as available.
From Standard Google Search
- Search the brand or place in Google.
- On the right-side knowledge panel (desktop) or in the listing card (mobile), click the star score or the Reviews line.
- Scroll to read more, or tap View all reviews to open the full page.
Quick Reference: All The Ways To Open The Reviews Feed
This table sits up front so you can act right away. Use it to jump into the reviews list on any device.
| Where You Are | Steps Summary | Quick Tip |
|---|---|---|
| Maps App (iPhone/Android) | Search place → open profile → tap Reviews | Swipe chips to sort or filter by stars. |
| Desktop Maps | Search place → select left-panel card → click star score | Open photos to see images tied to reviews. |
| Standard Google Search | Search brand/place → click the star score on the profile | Use “View all reviews” for sorting options. |
| Share A Specific Review | Open review → look for share icon (when shown) | Copy page URL to send the full feed. |
| Translate A Review | Open review → tap “See original” or “Translate” toggle | Device language drives the default view. |
Ways To See Google Reviews For A Company (With Smart Filters)
Sometimes hundreds of comments pile up. Filters help you spot what matters fast—newest experiences, low-star feedback, or mentions of a dish, product, or staff name.
Sorting
- Newest: See fresh experiences first—handy during menu changes or new management.
- Highest/Lowest Rating: Skim praise or scan complaints without wading through the middle.
- Relevance: Shows a blend that often surfaces the most helpful notes.
These options live at the top of the reviews list in Maps and Search. Names may differ by platform, but the menu sits in plain view once you open the full feed.
Filters
- By Star Level: Tap 1–2 stars to audit issues, or 5 stars to learn what regulars love.
- By Keyword: Use the search bar in the reviews pane (on supported interfaces) to jump to mentions of a product, service, dish, or staff member.
- By Photos: Tap photo thumbnails above the comments to see shots posted with reviews.
Reading Reviews In Another Language
Google translates comments to match your device language. You can usually tap a small toggle to view the original text. This auto-translation behavior comes from Google’s own feature set announced on its product blogs and tips pages.
What The Star Score Means
The score you see is an average shaped by user ratings across time. Google doesn’t publish the exact math, and the display may round to one decimal place. Treat the number as a quick signal, then read the text to understand context—delivery delays, holiday rush, or one-off issues can color a rating without telling the whole story.
How To Share, Save, And Compare
Share A Review Thread
Copy the page link from your browser’s address bar when viewing the full reviews feed. Paste it into a chat or email so others can open the same thread.
Save Places To A List
On phone or desktop, use the Save button on the business profile to add a place to a list like Favorites or Want to go. Lists help you compare later without hunting down each name again.
Compare Multiple Spots
Open each place in a new tab on desktop. Line up the star score, total count, and the most recent five comments for a quick side-by-side read. On phone, swap between recent searches; Maps remembers your last few cards.
When Reviews Don’t Show Or Look Off
Sometimes you’ll see fewer comments than the total count suggests. Reasons include filtered spam, profile merges, or private account settings. If specific comments violate Google’s content rules (hate speech, illegal content, off-topic ads, personal info), there’s a built-in way to flag them for a takedown review. You can read Google’s removal criteria and flag process in the Report Inappropriate Reviews guide from the Help Center. For how posting and edits work overall, see the Maps article on Reviews & Ratings.
Step-By-Step Walkthroughs
Phone: Read Reviews End To End
- Open Maps and search the business.
- Tap the card to open the profile.
- Tap the star score to open the reviews pane.
- Tap Newest to see recent feedback first.
- Tap a star chip (1–5) to filter.
- Tap a keyword chip like “service,” “delivery,” or “pricing” to jump to matching lines.
- Tap a language toggle to switch between translation and original text when shown.
Desktop: Read Reviews End To End
- Go to maps.google.com and search the place.
- Select the left-panel card to open the profile.
- Click the Reviews count to open the full list.
- Use the sort menu to pick newest or rating-based views.
- Use keyword search in the reviews pane if available.
- Expand long reviews to see full details and any owner replies.
Owner Replies, Photos, And Review Highlights
Owner replies sit under each review and can add context or offer fixes. Photos attached to a review appear in the media gallery and often sit above the text list as tappable thumbnails. Review highlights (short phrases that bubble up common themes) help you scan trends fast—great service, long wait, or a standout dish.
Privacy, Profiles, And What You Can’t See
Google shows the display name and public profile photo the reviewer chose. If a commenter later deletes their account or changes privacy settings, older comments may disappear or lose profile details. You won’t see the person’s email or direct contact info.
Reading With Context: How To Judge A Thread
Check Recency
Recent reviews tell you how the place is performing right now. Sort by newest to surface the latest week or month.
Check Volume
Ten glowing comments can feel different from hundreds of mixed notes. A larger sample balances out extremes.
Scan Low Stars
Open a few 1–2 star posts to see patterns—billing issues, phone delays, or product defects. If the same theme repeats during the same time frame, that’s a stronger signal than a one-off rant.
Troubleshooting When Reviews Won’t Load
If the feed stalls or options don’t appear, try the fixes below. These steps target the most common causes across phone and desktop.
| Symptom | Likely Cause | Fix |
|---|---|---|
| Only two or three reviews show | Embedded view limits, stale cache, or UI glitch | Tap View all reviews; refresh; open in Maps app. |
| No sorting or filter chips | Viewing a compact layout or snippet view | Open the full profile; switch to Maps; try desktop panel. |
| Language looks auto-translated | Device language triggers translation | Tap See original (when available) to switch back. |
| Review count shows higher than visible list | Policy removals, profile merges, or private accounts | Read owner updates; check again later for sync. |
| Photos won’t open from reviews | Network hiccup or cached thumbnails | Reload; try a different network; open the Photos tab. |
| A review breaks rules | Spam, harassment, off-topic ads, or personal data | Use the Flag link and follow the Help Center steps. |
Extra Tips That Save Time
- Use search operators: In the reviews pane, type a product name, dish, or staff name to surface those mentions fast (on supported layouts).
- Switch devices: If sorting is missing on phone, open the same profile on desktop for a fuller menu.
- Check owner photos: Owners can post updates and menus; these often answer questions without reading dozens of comments.
- Read replies: A clear reply with a fix or refund tells you how the team handles problems.
- Watch the timeline: If the last month improved after older complaints, recency matters more than ancient history.
When You Need To Flag A Problem
If a comment includes hate speech, explicit content, illegal material, off-topic ads, personal data, or obvious spam, you can flag it from the three-dot menu near the review. Google’s Help Center explains the criteria and process here: Report Inappropriate Reviews. If you’re wondering how posting, edits, and photos work from the reviewer side, the Maps article on Reviews & Ratings covers it.
Checklist: Read Reviews Like A Pro
- Open the full feed on Maps or Search; don’t stop at the first three comments.
- Sort by newest to see how things look now.
- Scan 1–2 star posts for patterns you care about.
- Skim 5-star notes to learn what regulars love.
- Open photos to verify talk about cleanliness, portion size, or product condition.
- Read owner replies for fixes and tone.
- Share the link if you’re planning with friends or teammates.
Key Takeaway
You don’t need special tools to read feedback on a place. Open the profile on Maps or Search, jump into the reviews list, and use sorting, filters, and translations to get a clear picture in minutes.