On Hotels.com, post a stay review from Trips > Past bookings, choose the hotel, then tap Review, or use the post-stay email link.
If you booked a stay through Hotels.com and want your feedback to help the next traveler, the platform gives you simple paths to write a review. This guide shows the fastest route on phone and desktop, what shows on your public post, and how to fix common snags. You’ll also see timing rules, what Hotels.com accepts, and tips that keep your write-up crisp and useful.
Leave A Review On Hotels.com: Step-By-Step
You can post feedback in two ways: from the Trips area after your stay or through the email/push prompt that arrives soon after checkout. Both routes end in the same review form with ratings and an open text box.
Phone App Method
- Open the Hotels.com app and sign in with the account used for the booking.
- Tap Trips, then switch to the Past tab.
- Pick the stay you want to rate.
- Tap Review and follow the prompts.
- Give your overall score, add short comments, and submit.
Desktop Method
- Go to Hotels.com and sign in.
- Open Trips > Past.
- Select the itinerary for the finished stay.
- Choose the specific booking, then click Review.
- Fill the ratings and add a concise summary of your experience.
Email Or Push Prompt
After checkout, Hotels.com sends a message inviting you to post feedback. If you use that link, you’ll land directly on the review form for the correct booking. Handy if you don’t want to dig through your account.
Where To Start Your Review (Quick Reference)
This quick table shows every entry point and when you’ll see it.
| Method | Where To Tap/Click | When It Appears |
|---|---|---|
| App | Trips > Past > Choose stay > Review | After checkout posts to Past |
| Desktop | Trips > Past > Itinerary > Review | Once the stay is complete |
| Email/Push | “Write a review” link | Soon after the stay ends |
What You Can Rate And What Shows Publicly
Your post includes an overall score plus a short text section. Stick to what the next guest needs: check-in, room condition, noise, staff response, Wi-Fi, parking, breakfast, and location fit. Keep names of staff out of the post and avoid personal data.
Photos And Proof
Hotels.com reviews are tied to completed bookings, so the system already knows you stayed. If you want to add detail, mention room type, floor, or building wing in plain terms, not codes from your confirmation.
Helpful Writing Tips
- Lead with a one-line verdict: what type of traveler would like this place and why.
- List one or two pros and one or two drawbacks. Short beats long.
- Add context that affects value: weekend vs. weekday, event nights, peak season.
- Keep tone calm and factual. Avoid sarcasm and private disputes.
When Your Review Will Go Live
Hotels.com moderates posts to filter spam and rule-breaking content. Most reviews appear after a short hold. If the property uses owner tools to respond, your post still shows as traveler feedback; responses appear beneath it.
How Long You Have To Post
You get a generous window to submit your write-up after checkout. Don’t wait until the details fade. Draft it while the stay is fresh, then submit through Trips or the email link.
Rules, Moderation, And Fair Play
Every large travel marketplace screens reviews. Hotels.com is part of Expedia Group, which maintains content rules and checks for booking ties to keep the feed clean. That’s why you’ll only see posts from real stays.
Before you submit, skim the platform’s review guidelines and privacy details so your post clears moderation and protects your data. If a post doesn’t appear, it may still be in review or removed for a rule issue. Keep your wording direct, stick to the stay, and skip rumors or hearsay.
What Moderators Commonly Remove
- Personal info, staff names, booking numbers, or contact details.
- Hate speech, threats, or profanity.
- Off-topic rants that don’t describe the stay.
- Copied content from another site.
- Claims that can’t be tied to the property or the booking.
Fixing Common Snags
The Review Button Isn’t There
Check that you’re signed in to the correct account and that the stay shows under Past. If it still doesn’t appear, your checkout may not have posted yet, or the cut-off window may have passed.
I Posted, But Don’t See It
There’s a short delay while the platform checks content. If it’s been a while, open the itinerary to confirm the submission went through. Edits to an approved post aren’t always possible; in that case, submit an updated note through the support channels listed in your account.
Wrong Booking Or Wrong Guest
Only the account that booked the stay can post feedback. If a friend or coworker stayed under your booking, draft the comments with them and post from your account under your name.
Timing, Status, And Visibility
Here’s a quick guide to what each stage means and how long it can take.
| Stage | What It Means | Typical Timing |
|---|---|---|
| Submission | You filled ratings and text, then sent it in. | Instant |
| Pending | Content checks run to screen spam and rule breaks. | Up to two weeks |
| Published | Your post appears on the property’s page. | After approval |
| Window To Review | How long you can still submit after checkout. | Several months |
What Travelers Care About Most
Readers scan for signal, not stories. Keep each point crisp and measurable. Here’s a checklist you can copy into your draft:
Fast Checklist For A Useful Post
- Arrival: Wait time at check-in, ID process, clear directions.
- Room: Cleanliness, AC/heat, blackout blinds, outlets, noise bleed.
- Sleep Quality: Bed feel, pillows, hallway noise, street noise.
- Bathroom: Water pressure, hot water, ventilation, toiletries.
- Connectivity: Wi-Fi speed, drops, captive portal quirks.
- Parking/Transit: Garage rates, street options, shuttle timing.
- Food & Drink: Breakfast hours, taste, nearby options.
- Value: Rate paid vs. what you got, any fees at checkout.
- Tip For Others: Room numbers or floors to seek or avoid.
Owner Responses And Balance
Many properties reply under your post. That’s useful for readers weighing both sides. Don’t reply back and forth; your single review should stand on its own. If the place solved an issue during the stay, mention it. Balanced notes build trust.
Make Your Words Count
A tight, honest post helps future guests pick the right place and keeps owners improving what matters. Keep it short, stick to facts, and submit through Trips or the message link you receive after checkout. Your one clear paragraph often does more for the next traveler than a long story ever could.
References You Can Use
For platform rules and privacy details, read the official pages before submitting. See the Hotels.com help article on writing a review for your stay and Expedia Group’s content guidelines. You can also scan Hotels.com’s privacy statement if you care about how your data is used.