To post a Grubhub review, rate the order from your Orders history or tap the restaurant’s rating area after you’ve placed an order.
Done with a meal and ready to share how it went? Posting feedback on Grubhub is simple once you know where the review tools live. This guide walks you through phone and desktop steps, explains what diners can rate, and offers writing tips that help your words help others. You’ll also find fixes for common snags like missing review buttons or comments that haven’t appeared yet.
Where You Leave Reviews And What You’ll See
Grubhub invites diners to rate places they’ve actually ordered from, and those ratings show up on the restaurant’s page for other diners. You can use the in-app prompt right after delivery, your past orders list, or the rating widget on a restaurant’s listing. Reviews may take a short time to publish while Grubhub checks that they follow house rules.
| Platform | Path To Review | What You’ll Rate |
|---|---|---|
| iPhone/Android | Open Grubhub → Orders → Past Orders → the recent order → Rate/Write Review | Food quality, order accuracy, delivery timing, plus comments |
| iPhone/Android (prompt) | Tap push or in-app prompt shown after the order is marked delivered | Quick star ratings with an optional comment box |
| Desktop Website | Go to the restaurant page you purchased from → click the rating area to add your take | Stars and a short note linked to your diner account |
How To Post A Grubhub Review On Mobile (Step-By-Step)
Before You Start
You need a completed order with that restaurant on your account. Grubhub states that ratings come from diners and that you can add your take when you see the rating block on a restaurant page. It also publishes clear review guidelines with timing notes (reviews can take up to 48 hours to appear) and content rules that keep feedback useful.
- Open the app and sign in.
- Tap Orders, then open your most recent order with that place. If a review prompt is visible, use it. If not, keep going.
- Choose Rate or Write review.
- Pick star ratings for food, accuracy, and timing if prompted.
- Write a short comment that mentions menu items by name and anything a diner would want to know.
- Submit. You may not see it live right away while it passes a quick check.
What Counts As A Useful Comment
Point to specific dishes, portion sizes, temperature on arrival, packing, and any fixes the restaurant handled well. Keep language clean. Avoid personal jabs. One to three tight sentences usually does the job. Grubhub’s review rules ask for first-hand detail instead of rants or single-word blurts.
Rate Through A Browser On Your Computer
Prefer a keyboard? You can rate from a laptop just as easily. Open the restaurant page tied to an order on your account and click the rating area to add your notes. Grubhub’s Help pages say the ratings you see on a restaurant page come from diners and that you can add yours by clicking the rating area when it appears. If login snags pop up, use the Help link to reach support.
- Go to Grubhub on the web and sign in.
- Open the page for the restaurant you purchased from.
- Find the rating block near the top of the page and click it.
- Pick star ratings and add your comment.
- Post your review.
For reference, see Grubhub’s Help FAQ note that covers diner ratings and where to click on a restaurant page: Help FAQ about restaurant ratings.
What You’re Rating And Who Sees It
Grubhub ratings are meant to reflect the experience tied to that order. The company introduced a faceted system that asks diners to weigh in on timing, order accuracy, and food quality. Your score and comments help neighbors decide, and many restaurants reply from their side to thank you or clear up an issue. You don’t need to write a novel; brief specifics beat broad labels.
Why Your Review Matters
Short, concrete detail helps people pick better dishes and helps kitchens spot patterns. If the fries were crisp and the soup lids were sealed, say so. If a swap fixed an out-of-stock dish, mention that. Balanced feedback builds trust and nudges better service for the next order.
Can You Edit, Delete, Or Report A Review?
There isn’t a public “edit” toggle after you submit. If you posted something by mistake, reach Customer Care and ask about your own content. If you spot a review with slurs or private info, flag it through the site’s tools. Restaurants can also report content that breaks policy, and they can reply within a limited window to explain what they’re doing to fix an issue.
When Your Review Isn’t Showing
If your comment doesn’t appear, wait up to two days, then reread the rules and trim anything that violates them. A long rant, personal attacks, or all-caps text may hold it up. If it’s still missing, contact support through the Help center chat.
Common Roadblocks And Quick Fixes
The Review Button Isn’t There
Open the order details for a delivered ticket. If you never completed a purchase with that spot on your current account, you won’t see a review tool. Ratings are tied to orders, not just browsing. If you’re sure you ordered, sign out and sign back in, then check under Orders again.
You Checked Out As A Guest
If your email isn’t linked to a diner account, the rating step may not show. Create an account with the same email used for the receipt, then check your past orders list.
You Used A Campus Or Corporate Portal
Some managed programs route orders through special dashboards. Reviews still display on the restaurant page, but the path to the rating panel may differ. On desktop, go straight to the restaurant listing tied to the purchase and click the rating area there.
The App Isn’t Updated
Old versions can hide prompts. Update the app from your store, reopen it, and check Orders again.
You Don’t Want Your Name Public
Grubhub displays ratings under your diner profile, not your full legal name. If privacy is a concern, keep your comment factual and skip personal identifiers.
Writing Tips That Make Your Review Useful
Think like a hungry reader who might try this place tonight. Mention dish names, portion sizes, and what traveled well. Note timing against the quoted window and whether the handoff went smoothly. If something went wrong, say what it was and how the restaurant responded. Keep it civil; slurs and insults get filtered.
| Do | Don’t | Handy Phrases |
|---|---|---|
| Name menu items and sides | Write in all caps or swear | “Chicken tikka stayed hot; naan arrived soft.” |
| Comment on accuracy and packing | Attack staff personally | “Order matched the ticket; sauces were sealed.” |
| Note timing against the quote | Post rumors or hearsay | “Quoted 35–45; driver knocked at 38.” |
What Restaurants See And How They Reply
Owners can view diner feedback in their portal and send a public reply within a set response window. Many read ratings daily to catch issues and say thanks, and they can report content that breaks policy. Your clear, calm note gives them something they can act on.
Step-By-Step Example You Can Copy
Here’s a simple template that fits platform style and the pace of fast feedback. Tailor the dish names and details to your meal.
Template For A Balanced Comment
Food: “Spicy tuna roll held together and tasted fresh. Miso soup was warm on arrival.”
Accuracy: “No missing items; chopsticks and soy packets included.”
Timing: “Quoted 30–40; rang my bell at 32.”
Overall: “Will order the roll again; would skip the tempura—felt soggy.”
Ethics And Fair Play
Stick to what you experienced on that order. Don’t claim you were poisoned or use legal threats unless you have actual evidence and a formal report. If safety is involved, reach out to support right away and keep your message measured on the public page.
Quick Answers
Can You Rate A Place You Haven’t Ordered From?
No. Grubhub ties reviews to real orders to keep ratings reliable.
How Long Until A Review Appears?
Up to 48 hours. If it’s still missing after that, trim it to match the posted rules and try again, or ping support through chat.
Can You Mention A Driver?
You can mention delivery timing or handoff details, but keep your comment about the order experience, not a person’s identity.
Sources Readers May Find Helpful
Grubhub’s own pages cover diner ratings and house rules: the Help FAQ section on ratings explains where to click to add your take, and the official review guidelines outline what gets published and the 48-hour timing.