In the DoorDash app, open Orders, choose a past order, then rate dishes and the courier with quick notes.
Leaving feedback in DoorDash takes less than a minute and helps restaurants and couriers improve. Everything lives in your order history: rate the food, rate the courier, and add short comments where needed. Below you’ll find clear steps for iPhone and Android, what each rating changes, and fixes when the prompt doesn’t appear.
Quick Steps To Rate A Past Order
- Open the DoorDash app and tap Orders.
- Select the order you want to review.
- Use the Tap to review prompt on item cards to score dishes. You’ll usually see a thumbs-up or thumbs-down for each dish, and sometimes a star score for the store.
- Scroll to the courier section and choose a rating. Pick any tags that match (friendly, prompt, great communication, late, missing items) and add a brief note if needed.
- Submit. Your feedback saves right away.
What You Can Rate And Where It Shows
DoorDash collects feedback in a few places. Item scores roll into a store’s menu insights; store-level scores help shoppers compare options; courier notes help with driver coaching. Item ratings feed “Most Liked” badges on menu items, which DoorDash explains in its guide to item ratings. The company also outlines how different inputs are gathered in its page on ratings collection.
| Area | How You Rate | Who Sees It |
|---|---|---|
| Menu items | Thumbs up or down; optional note | Feeds “Most Liked” labels on the store page |
| Store | Star score and quick tags | Visible on the merchant listing for shoppers |
| Courier | Simple rating with tags and a short note | Private to DoorDash; used for coaching and metrics |
Close Variant: Leave A Rating On DoorDash — Mobile Steps That Work
iPhone
- Launch the app and tap Orders at the bottom.
- Open the order receipt view.
- Tap Tap to review on dishes. Mark what was great and what missed the mark, then add a sentence if needed.
- Under the courier section, pick the rating and any tags that match the experience (friendly, prompt, kept you updated, hard to reach, left at the wrong door).
- Hit Submit. Changes save instantly.
Android
- Open DoorDash and choose Orders.
- Select the order card.
- Use the review prompt on dishes to give quick scores; add a short note if context helps.
- Rate the courier with tags and a line or two if there’s something to call out.
- Save.
Rate Right After Delivery Or From History
You’ll often see a prompt on the final delivery screen. If you skip it, you can still rate from Orders later. Open the receipt view and look for the item review prompt and the courier section. If the prompts don’t load, use the fixes below.
What Your Feedback Changes
Your dish scores and notes roll up into store insights that help other shoppers pick meals. Stores can earn a visible “Most Liked” label when enough thumbs-up stack up on a dish. Courier ratings feed the driver’s metrics inside the Dasher app. DoorDash describes these signals in its help pages for consumers and merchants, which align your item scores, store stars, and courier notes with what shows around the marketplace.
Tips That Make Ratings Useful
- Be specific on food. Pick tags like “cold fries,” “soggy bun,” “extra spicy,” or “packed well.” One clear note helps the kitchen fix patterns.
- Separate kitchen from courier issues. Wrong item or undercooked points to the store. Late due to traffic, route changes, or stacked orders sits with the courier.
- Add a photo when the issue is visual. Packaging splits, spilled sauces, or a burnt item are easier to evaluate with a quick picture.
- Keep it short and factual. A couple of sentences do more than a long rant.
- Use Help for urgent problems. Missing items, raw food, or a no-show delivery need a support ticket. The consumer hub is here: DoorDash Help Center.
Privacy, Profiles, And Visibility
Store scores and item feedback appear on the merchant page for shoppers. Courier comments are private and help with coaching. DoorDash also offers consumer profiles that can show ratings and photos when set to public. You can change visibility in settings; see DoorDash profiles for what shows and how to switch visibility.
When A Refund Request Makes More Sense
Ratings help quality over time, but some problems call for a make-good right away. Use in-app chat or the Help hub if your food didn’t arrive, an item was unsafe to eat, or a key dish was missing. Be ready with order number, photos, and a short description of what happened.
How To Write Comments That Get Results
Short, clear notes get handled fast. Tell who, what, and where the issue showed up. A tight format works well: “Order #1234 — fries cold and soggy, sent photo; courier left at door as requested.” Positive notes matter too: “Driver messaged at pickup, followed drop-off note, food still hot.” That kind of detail guides both stores and drivers.
Ethics Of Feedback And Tipping
Couriers choose which offers to accept based on expected pay and distance. A fair tip can help your order get picked up faster in many areas. If you forgot to add a tip, you can adjust after delivery. Keep ratings tied to the parts each party controls: kitchen quality vs. delivery handling.
Common Problems And Fixes
| Problem | Likely Cause | What To Do |
|---|---|---|
| No prompt to review | App cache, spotty signal, or you already submitted | Open the order receipt in Orders. If prompts still don’t load, sign out and back in or reinstall. |
| Can’t rate the courier | Order placed through a partner flow or late sync | Check that the order shows under DoorDash in Orders. If not, the rating flow may be limited; contact support. |
| Review doesn’t show on the store page | Private feedback vs. public store reviews | Public store reviews appear on the merchant listing; courier notes remain private to DoorDash. |
Extra Detail: Rating Items, Stores, And Couriers
Items
Dish-level ratings use quick controls so you can mark hits and misses fast. Enough thumbs-up on a dish can earn a “Most Liked” label. That nudges the kitchen to keep that recipe and packaging consistent. If something was off only due to travel time, say so in your note so the store doesn’t chase the wrong fix.
Stores
Store scores help shoppers compare options beyond photos and price. Use tags to point at repeatable patterns: slow prep, missing sides, great packaging, careful with allergies, generous portions. Tags make the signal easy to scan on mobile.
Couriers
Courier ratings track professionalism and care in handling. A short compliment helps drivers keep good habits. When there’s an issue, stick to facts: no contact, left at wrong unit, opened bag, didn’t follow the hand-to-me note. If a problem relates to unsafe behavior, submit a report through Help in addition to the rating.
Rate On Desktop (If You Prefer A Computer)
If you ordered while logged in on the web, you can view your past orders at DoorDash.com and open the order details. Many accounts will see the same item and courier review prompts there. If the prompts are missing, complete the feedback in the app.
When Feedback Helps The Most
- Consistent issues. Repeated missing sauces, underfilled cups, or leaky containers deserve a short note each time so the pattern is clear.
- Exceptional service. A driver who double-checks items or follows a complex drop-off note deserves a shout-out. Praise trains the system just like a complaint.
- Menu confusion. If a photo or title misleads, call it out in the item note so the store can fix the listing.
Make Your Notes Actionable
Actionable feedback answers three quick questions: What happened? Where in the chain did it happen? What change would fix it? “Salsa cup unsealed; bag leaked; add a sticker or a second cup” is a perfect example of a helpful note. Short, specific, and easy to route.
Accessibility And Language Tips
If you use screen readers or large text, the Orders tab is the most reliable path to the review prompt. Keep comments plain and avoid slang that might confuse support or store staff. If English isn’t your main language, simple phrases like “late by 20 minutes,” “food still hot,” or “missing napkins” work well.
What Not To Post
Skip personal information, threats, or profanity. Avoid claims you can’t verify. If a dish raised a health concern, open a support ticket and attach photos so the team can investigate quickly. Use the rating flow for everyday feedback and the Help hub for anything that needs an adjustment or follow-up.
Quick Clarifications
Can shoppers post a public text review about a driver?
No. Courier comments are private to DoorDash and used for coaching and metrics. You can still write a short note in the rating flow.
Can you rate a store without an order on your account?
No. Ratings must tie to a real order on your account to keep the system clean.
Can you leave a review of DoorDash as a company?
You can rate the mobile app in your app store. For account issues or policy questions, use the Help hub linked above.
Method And Sources
This guide draws on official DoorDash help pages for item ratings, how ratings are collected, profile visibility, and the consumer support hub. Links inside the article go to the exact pages so you can check terms and steps directly.