You can change Etsy feedback during the 100-day window by opening Purchases, tapping Edit review, and saving your updated rating, text, or media.
If you left feedback and want to fix a typo, update the star rating, or add a photo or video, Etsy lets you do it within a set time frame. This guide walks you through the steps on desktop and in the app, explains limits that can block edits, and shares quick fixes when the Edit review button isn’t showing up.
Change An Etsy Review: Step-By-Step On Web And App
On Desktop (Etsy.com)
- Sign in and open Your account → Purchases.
- Find the order and select Edit review.
- Adjust the star rating, rewrite your note, and attach or replace a photo or video if available.
- Select Submit review to save the changes.
In The Etsy App (iOS Or Android)
- Tap You → Purchases.
- Open the order and tap Edit review.
- Update the rating, text, and media.
- Tap Submit to publish the edit.
What You Can Edit And When
The platform gives buyers a generous window to refine feedback. Use the table below to see what’s changeable and any timing rules that apply.
| Review Element | Can You Edit? | Timing Rules |
|---|---|---|
| Overall Star Rating | Yes | Any time during the 100-day review period. |
| Written Comment | Yes | Any time during the 100-day review period. |
| Photo Or Video | Yes | Add or replace during the 100-day review period if media is enabled for your review. |
| Private Message To Seller | Not part of the public review | Use Messages at any time; doesn’t change the visible review. |
| Seller’s Public Response | Seller controls this | Once a seller responds publicly, buyers lose edit access to the original review. |
Timing Rules Buyers Should Know
The 100-Day Window
You get 100 days to leave or change feedback. The clock usually starts on the delivery date or the estimated delivery date shown on your order. If the parcel lacks tracking, Etsy bases the estimate on purchase date, processing time, and shipping days. Digital items follow a slightly different trigger: the window begins when you download the files, with special rules for long-delayed downloads.
Open Case = No Editing
If a case is open on that order, you can’t edit the review until the case closes. The days still tick during that time, so don’t wait until the last minute.
After A Seller Responds
Once a public response from the shop appears under your feedback, editing locks on the buyer side. If you still need the original version removed, you can request help from support. Many buyers prefer to message the shop first and aim for a resolution before any public reply goes up.
Why The Edit Button Might Be Missing
Run through these common blocks and quick fixes:
- The window closed: the 100-day period ended, so edits are no longer possible.
- Case status: an open case pauses the ability to change the review, even though the days continue.
- Shop response posted: a public reply from the seller locks buyer edits.
- Guest checkout: guest orders need to be claimed to an account before leaving or changing feedback.
- Canceled transaction: canceled orders can’t receive or change feedback.
- Browser or app glitch: refresh, update your browser or app, or try another device.
Add Or Replace Photos And Video
Visuals help shoppers judge sizing, finish, and color. During the 100-day period you can add or swap media when the option shows on your order. Keep images clear, honest, and relevant to the item you bought. If you updated your star rating after receiving a replacement or fix, a new photo that reflects the final outcome can be helpful to others.
Tips For Clear Visuals
- Use natural light and neutral backgrounds.
- Show scale with a ruler or a common object.
- Avoid heavy filters; keep colors true to life.
- Crop out personal info or shipping labels.
Craft A Helpful Revision
A quick edit can turn a vague blurb into something that actually helps the next shopper. Aim for specifics and keep it short.
Simple Rewrite Template
“Changed to 5 stars. Seller sent a replacement charm within three days. Finish matches the photos, and the clasp now closes smoothly.”
This kind of update tells readers what changed and why the rating moved.
What Shoppers Care About
- Fit, sizing, or dimensions and how they match the listing.
- Material feel, finish, and durability after some use.
- Shipping speed versus the estimate.
- How the shop handled a fix or exchange.
If You’re A Seller Asking A Buyer To Revise
Polite outreach goes a long way. Keep requests short and solution-oriented. Offer a fix first, then mention that buyers can update feedback within the window if they wish. Avoid pressure or scripts that sound canned. A calm message plus a fast remedy often prompts a buyer to update without being asked.
Smart Steps For Shops
- Reply in Messages within 24 hours with a clear plan: refund, replacement, or instructions.
- Give a specific timeline for the remedy.
- Confirm once the fix is complete and thank the buyer.
Special Cases Buyers Ask About
Digital Downloads
For digital files, editing rights follow the download trigger. If you purchased months ago and just downloaded today, your edit window aligns with that download event, up to the limits set for digital goods.
In-Person Sales Linked To Square
Only purchases completed through the marketplace can be reviewed there. In-person Square sales don’t create a place to post marketplace feedback.
Edits After A Public Shop Response
Once a public reply sits under your feedback, buyer edits shut off. If a resolution still leaves older wording that no longer reflects the outcome, you can request removal of the original entry through support channels. Another path is to ask the shop to delete its reply; even then, your edit access doesn’t come back, so reach out before a reply goes live.
Quick Troubleshooting Guide
Match your situation to the fix:
| Blocker | What It Means | Fix |
|---|---|---|
| No Edit Button | Out of time or shop already posted a public reply. | Check the order’s estimated delivery date; if within 100 days and no reply is posted, try another device or browser. |
| Open Case | Dispute active on the order. | Wait for the case to close; the days continue while it’s open. |
| Guest Purchase | Order isn’t tied to your account. | Claim the order to your account, then edit. |
| Canceled Order | Transaction voided. | Reviews and edits aren’t available on canceled orders. |
| Digital File | Window starts at download, with special limits. | Download the file; check dates on your order page. |
Best Practices For Clear, Fair Updates
- Stick to the item and service you received. Skip personal details.
- Describe the fix if the shop made it right. Other buyers want to see how issues get handled.
- Keep your rewrite under a few short lines so it’s easy to scan.
- Avoid external links or private info in the text.
Where To Get Official Rules And Help
You’ll find step-by-step editing steps and timing rules in the marketplace’s own help center. See the guidance on leaving and changing feedback and the page for handling negative reviews. Both pages explain the 100-day window, case impacts, and the lock that happens once a shop posts a public reply.
Read the official guidance here:
How to leave or edit a review
and
what happens after a seller responds.
Quick Recap
- You can change rating, text, and media within 100 days.
- No edits during an open case, and none after a shop’s public reply.
- Digital items use a download-based trigger for timing.
- If the button is missing, check dates, case status, and device or browser.