Reviews on a Facebook Page can vanish or stay hidden when ratings are off, the Page uses the wrong template, or a policy or privacy setting blocks them.
You try to leave feedback, but there’s no Reviews tab. Or the tab exists, and your words never show. Both cases trace back to a short list of settings, Page states, and policy checks. This guide shows the real causes and quick fixes, both for Page admins and would-be reviewers.
Table: Fast Causes And Fixes (Broad View)
| Cause | What You’ll See | The Fix |
|---|---|---|
| Recommendations turned off | No Reviews tab at all; only About and Posts | Turn the feature on in Page settings; pick the template that includes Reviews |
| Too few recommendations | Score not visible; new Page seems unrated | Collect a baseline number of fresh recommendations before a score displays |
| Wrong Page template | Reviews tab missing even though recommendations are on | Switch to a template that includes Reviews; adjust tabs order |
| Age or country limits | Reviews tab visible only for some people | Relax the limits or post a public service area that fits your real audience |
| Profile or category mismatch | Reviews look disabled after a Page type change | Reapply a business category and re-enable recommendations |
| Policy or moderation filters | Single comments or links vanish | Keep feedback clean; avoid spammy links or flagged terms |
| New Pages experience quirks | Tabs look different; Reviews live under More | Use the Reviews toggle; check Meta Business Suite as a backup |
Why Reviews Won’t Show On A Facebook Page (Common Triggers)
The platform merged star ratings and text reviews into “Recommendations.” A Page can show a score only after enough eligible recommendations land. If you don’t see a score yet, the Page might be new or short on recent activity.
Some Pages hide reviews by choice. Admins can toggle the feature off. In that case, the Reviews tab disappears everywhere. If the tab appears only for certain people, age or country limits might be in play.
The layout and tabs come from your Page template. A “Business” or “Services” layout includes Reviews. A “Public Figure” or “Nonprofit” layout may not. Switching templates can hide the tab even when recommendations stay on in the background.
Changes to Page type or category can also muffle the tab. After any switch, check the category and tabs again.
Score math has rules. Old or low-quality signals may not count. Deleted or hidden content won’t help the score.
Fixes For Page Admins
Confirm recommendations are available. Open your Page, head to the settings area that manages tabs, and look for Reviews. If the toggle is off, turn it on. If you can’t find it, switch the template to one that exposes Reviews and recheck the toggle. You can see Meta’s own steps here: turn recommendations on or off.
Set the right template and tabs order. Pick a layout that lists Reviews. Drag the tab to sit near the top so visitors spot it.
Check age and country limits. Hard walls reduce who can see or post reviews. If your business serves a wide audience, keep those open unless a law says otherwise.
Pick a clear category. Choose the business type that best matches what you do. Some niche types hide Reviews. If the tab vanishes after a category change, switch back or pick a broader match.
Reach the baseline for a visible score. A Page needs a handful of recent recommendations before a score shows. Ask real customers to leave short, honest notes. A mix of star-style prompts and text helps. See Meta’s note on score rules: review count and score.
Mind filters and moderation. Links, slurs, and spammy text can sink a post. Keep replies clean. Report abuse where needed.
Use Meta Business Suite as a second view. The ratings and reviews tool lists what the public can see and what’s pending. If a bug hides the tab on the front end, the tool still shows activity.
Fixes For Reviewers
Confirm you’re on the correct Page. Look for duplicate names and old unofficial Pages. Feedback lands only on the spot where you post it.
Check privacy on your own post. A private audience hides your words from others. Set it to public for a public business review.
Skip links and adspeak. Heavy link drops can trigger filters. Write from real use, mention staff or product details, and keep it practical.
Watch for location or age walls. If the Page blocks your region or age bracket, your review may not stick.
If you used an app version that lags, switch to the main app or a desktop browser and try again.
Step-By-Step: Turn On Recommendations
- Open your Page settings.
- Find the area that controls tabs.
- Look for Reviews under tabs.
- Switch the toggle to on.
- Reorder the tabs so Reviews sits near the top.
- Save and refresh.
Template And Tabs: Pick The Right Setup
Each layout brings its own tabs. If Reviews is missing, switch to a layout that includes it. Keep the other tabs you need, but don’t bury Reviews under More where visitors never tap.
Score Rules And Visibility
A score appears only after a baseline number of eligible recommendations land. Hidden, deleted, or spammy entries don’t count. Pages with long gaps in feedback can lose score visibility for a while.
Age, Country, And Content Limits
A Page can set age gates and country lists. People outside those settings won’t see Reviews or can’t post. Content filters can also mute certain words or block repeat spam patterns.
New Pages Experience Notes
Under the newer layout, the Reviews area can move. Some admins see it under More or inside Meta Business Suite. If the toggle looks missing on a phone browser, try the main app or desktop.
Troubleshooting When A Review Disappears
- Refresh the app and try again on a second device.
- Remove heavy link drops or short ad copy; rewrite with real details.
- If the Page has age or country limits, ask the business to open access for the post window.
- Post during open hours if the Page uses scheduling. Off-hour filters can delay visible posts.
- Ask if the Page switched templates. A quick switch can hide the tab for a day.
Real-World Prompts That Boost Responses
- Ask at the right time—right after a completed service or delivery.
- Give a short link straight to the Reviews tab.
- Tip the visitor on what to write: staff name, item bought, wait time, or how an issue was fixed.
- Thank each reviewer with a short reply.
Ethics And Policy Basics
Reviews must come from real customers. Incentives that mask bias can lead to removal. Fake patterns, copy-paste blocks, or review swaps can trigger loss of visibility.
When You Still Don’t See The Tab
- Check the template again.
- Confirm the Reviews toggle.
- Scan for hard age or country walls.
- Look in Meta Business Suite for the ratings and reviews tool.
- If nothing shows in any view, submit a bug report with screenshots.
Second Table: Spot The Source Of The Problem
| Symptom | Likely Source | Next Step |
|---|---|---|
| No Reviews tab | Recommendations off or wrong template | Turn the toggle on; pick a layout that exposes Reviews |
| Score missing | Too few eligible recommendations | Invite recent customers; wait for enough fresh feedback |
| Single posts vanish | Filters, spam rules, or flagged terms | Rewrite without link drops or ad copy; post again |
| Tab appears for some users only | Age or country limits | Relax limits or post during an open window |
| Tab moved | New Pages layout change | Open More; check Meta Business Suite |
How To Ask For Recommendations Without Getting Flagged
Keep it organic. Ask once, in a normal tone. No gifts that create bias. No review swaps with other Pages. Those patterns can trigger a clampdown.
Make the path short. Use a direct Reviews link or a QR code at checkout. Ask for a sentence or two and a quick Yes/No on the recommend prompt.
Coach with prompts, not scripts. Suggest a detail or two—what they bought, who helped them, and whether they’d return.
Practical Copy You Can Use
- Message after a service call: “Thanks for choosing us today. Would you share a short note on our Reviews tab?”
- Receipt footer: “Had a good visit? Tap here to leave a quick recommendation.”
- Email line: “Two clicks is all it takes to post a short note.”
Myths That Waste Time
- “Only five-star ratings count.” Not true. The score blends a range of signals.
- “Older reviews keep the score forever.” Stale items fade as new ones land.
- “Turning off reviews improves the score.” The score hides when the feature is off.
Page Health Checklist For Steady Reviews
- Right template with the tab visible
- Recommendations toggle on
- Tabs order set so Reviews sits high
- Category matches your business
- Age and country settings open to your audience
- Staff trained to ask at the right moment
- Clear link from your site and receipts
Crisis Steps For A Flood Of Spam
Freeze links in your own replies for a day. Delete repeats fast. Use the report tools. Post a short pin that guides real customers to the correct Reviews tab.
When To Seek Help
If the Reviews toggle keeps switching off after you turn it on, file a bug report with screenshots. If your Page was restricted for policy reasons, you’ll see a banner in the dashboard. Clear any alerts, then try turning reviews back on.
Quick Action List
Turn on the Reviews toggle, place the tab near the top, pick a template that includes Reviews, open age and country access, confirm your category, and ask recent customers for short, honest notes. If posts vanish, remove link drops and retry from the main app or a desktop browser.