Facebook Page reviews appear only when the Reviews tab is turned on, the Page type allows it, and no age or country limits hide it.
Staring at a Facebook Page and the Reviews tab is nowhere? You’re not alone. Reviews (now shown through the “Reviews” tab and fed by Recommendations) only display when a few switches line up. This guide walks you through every common cause, the exact settings to check, and clear steps to bring reviews back into view—on both desktop and phone.
Can’t See Reviews On A Facebook Business Page — Main Causes
In most cases, reviews are missing because the Reviews tab is off, the Page template doesn’t show it, or Page restrictions hide it from your account. Less often, your role can’t view insights, the Page has too few ratings to show a score, or you’re using an app layout that tucks the tab under “More.” Start with the fast checks below, then work through the fixes.
Quick Reasons And Where To Fix Them
| Symptom | Likely Cause | Where To Check |
|---|---|---|
| No “Reviews” tab at all | Recommendations turned off | Page Settings → Templates & Tabs → Reviews |
| “Reviews” under “More,” not on main row | Tab order needs tweak | Templates & Tabs → Drag Reviews higher |
| You see Reviews; others don’t | Age or country limits | Page Settings → Age & Country restrictions |
| Rating number missing | Too few ratings to show a score | Wait for more customer ratings |
| Business suite shows ratings; Page doesn’t | Tab off on the Page shell | Templates & Tabs → Turn Reviews on |
| You can’t find the switch | New Pages layout moved settings | Switch into the Page profile → Settings → Privacy/Preferences |
| Customers can’t post a review | Recommendations off or Page category | Page Settings → Reviews toggle & category/type |
| Reviews vanished overnight | Temporary glitch or policy cleanup | Re-enable Reviews; check Page quality |
What “Reviews” On Facebook Actually Means Today
Facebook shows a “Reviews” tab on eligible Pages. The star rating and the feed under that tab come from Recommendations that users leave. If the Page turns Recommendations off, the tab disappears. The rating also may not appear until enough ratings are in. Meta explains that Pages need Recommendations on to show a rating, and a Page might not show a score until it reaches a minimum count.
Where The Reviews Tab Lives
On desktop, the tab row sits under the cover. You may need to click “More” to see it. On the app, the “Reviews” entry appears under the Page’s “Details” or in the tabs list. If you manage the Page, the toggle that controls that tab sits under Templates & Tabs. When the switch is off, the tab hides from visitors and they can’t leave fresh ratings.
Step-By-Step: Turn On Recommendations And Show The Reviews Tab
Follow this flow on a computer for the clearest path. The labels can shift a little between the classic and new Page layout, but the sequence is the same: switch into the Page, open Settings, find Templates & Tabs, and enable Reviews.
Desktop Steps
- Open Facebook on a computer and switch into your Page.
- Open Settings for the Page.
- Select Templates & Tabs.
- Find Reviews and toggle it On.
- Drag the Reviews tab higher if you want it visible on the main row.
- Refresh your Page and check the tab under the cover image.
Phone Steps
- Open the Facebook app and switch into the Page profile.
- Tap the menu → Settings & privacy → Settings.
- Open Page settings → Templates & Tabs.
- Turn Reviews on and reorder the tab if needed.
Official References For The Toggle
You can see Meta’s note about turning Recommendations on or off in the Help Center. The Reviews tab lives below the cover, and turning the setting off hides it. See the “Turn Recommendations on or off” page for the exact wording and location of the control. Link: Turn Recommendations On Or Off.
Check Age And Country Restrictions
If your Page limits who can view it, users outside the allowed age or location won’t see the Reviews tab. Brands sometimes set a 21+ limit, or restrict the Page to one region. That can make reviews appear “gone” to certain visitors. Meta documents both of these switches inside Page settings. Link: Age And Country Restrictions.
How To Audit These Limits
- Open Page Settings on desktop.
- Find the section for Age restrictions and Country restrictions.
- Set age to “Anyone” unless a law applies to your industry.
- Remove country blocks unless there’s a legal or licensing reason.
- Ask a friend in another region to load the Page again.
Template, Category, And New Page Layout Notes
Facebook lets Pages pick a template (Standard, Business, Services, etc.). Each template sets a default list of tabs. If you switched templates, the Reviews tab can slip off the row. Bring it back by turning the Reviews switch on and dragging it higher in the list.
If you use the newer Page layout, open the Page as the Page profile first. Then open Settings. The same “Templates & Tabs” home still controls Reviews. Some labels move a bit, yet the Reviews toggle and tab order live in the same area.
Rating Doesn’t Show A Number?
Facebook may wait to display a score until the Page has a base level of ratings. You can still see individual Recommendations under the Reviews tab while the score reads “No rating yet.” Keep asking customers to share their experience, and the rating number should appear after the count grows.
Role, Access, And Quality Checks
If you manage the Page with a limited role, you might not see certain tools, but you should still see the public Reviews tab. If the Page has policy strikes, features can change until issues clear. Open the Page’s professional dashboard and check Page quality. Re-enable Reviews if the toggle flipped off during a change.
Ask Customers To Post Helpful Recommendations
Ratings land when customers write a short note and choose a thumbs-up or down. Ask for a few lines on what you did well and what could be better. Real, specific notes help buyers make a call and boost the value of the Reviews tab for new visitors.
Troubleshooting: When The Reviews Tab Still Won’t Show
Run through this checklist if the tab is still missing after you turn Recommendations on:
- Refresh the layout: Turn Reviews off, save, then turn it on again. Reorder the tab and refresh the Page.
- Switch devices: Check on desktop and phone. Some tabs hide under “More” on small screens.
- Clear cache: Log out and in, or clear the app cache. Then check again.
- Check restrictions: Remove age and country limits and test again from another account.
- Verify Page category: Some categories are less review-driven; switching to a business-friendly type can help.
- Grow fresh ratings: If the score isn’t visible, ask recent buyers to post a Recommendation.
Where To Find The Reviews Tab: Desktop vs. App
| Platform | Where It Appears | Management Path |
|---|---|---|
| Desktop (Visitor) | Tab row under cover; sometimes under “More” | — |
| Desktop (Admin) | Same spot; plus access in Business tools | Page Settings → Templates & Tabs → Reviews |
| Facebook App | “Reviews” under Details or in tabs list | Menu → Settings → Page settings → Templates & Tabs |
Pro Tips To Build Trust With Your Reviews Tab
Once the tab is live, keep the momentum. Reply to posts with a short thank-you and a clear next step. If someone had a rough visit, reply with empathy and a path to a fix. A steady rhythm of fresh, specific feedback beats a big burst once a year.
Make Reviews Easy For Buyers
- Create a short link: Share a direct link to your Reviews tab in receipts and follow-ups.
- Ask at the right time: Right after a good outcome, when details are fresh.
- Guide the content: Suggest prompts like “What service did you get?” and “What stood out?”
- Keep it clean: Never offer rewards for ratings. That breaks platform rules and hurts trust.
Frequently Missed Settings That Hide Reviews
These toggles are easy to overlook. Give them a quick pass before you file a ticket anywhere:
- Tab order: If Reviews is at the bottom, visitors won’t see it on the main row.
- Template swap: Switching templates can drop the tab. Re-enable and drag it back up.
- Age/country limits: A Page set to 21+ or one country will hide reviews from many users.
- Too few ratings: A score might not show yet. Keep sending buyers to the Reviews tab.
- Logged-in state: Some views differ for logged-out users. Check both.
How To Ask For More Recommendations Without Sounding Pushy
The best invites are short and specific. Tie the request to a real job you did. Offer a one-click path to the Reviews tab. Here are lines that work:
- “Thanks for choosing us today. Mind sharing a quick note on our Facebook Page?”
- “If we earned it, a short Recommendation helps others find us.”
- “Two lines about your visit go a long way—here’s the link.”
These prompts nudge real details, which helps new buyers judge you with less guesswork.
Privacy, Deletion, And Spam
Page admins can report reviews that break platform rules. If a post includes spam, hate, or private data, report it via the three-dot menu near the review. Don’t mass-delete fair criticism; genuine feedback, even when blunt, helps shoppers read the Page with context.
When You’ve Tried Everything
If the Reviews tab stays hidden after the checks above, log in on desktop, flip the Reviews switch off and back on, and verify restrictions again. Then wait a little and refresh. If nothing changes, review Page quality and recent policy flags in your professional dashboard. Layout bugs do happen, but most cases trace back to one of the settings covered here.
Bottom Line
Reviews on a Facebook Page depend on three things: the Reviews tab turned on, an eligible Page setup, and no visibility limits. Flip the switch in Templates & Tabs, loosen age and country limits if you don’t need them, and keep asking buyers for short, honest notes. That combination brings the tab back in view and keeps it useful for shoppers.