When a stay, clinic visit, or ER trip leaves you with something to say, a Facebook review helps the next patient decide where to go. This guide walks you through posting a fair, useful review on a hospital’s Facebook Page using your phone or computer, from the first tap to a polished, helpful note.
Giving A Review On Facebook For A Hospital: Step-By-Step
You can post a hospital review on Facebook in minutes. The flow is nearly the same on iPhone, Android, and desktop. Start on the hospital’s Page, not a personal profile or a group. Then use the Reviews or Recommendations area to share your experience.
Quick Steps
- Search the hospital name on Facebook and open the official Page.
- Find the Reviews or Recommendations tab under the cover image. On mobile, it may sit under Details or inside More.
- Tap or click Recommend. Some Pages still show star ratings; most ask a simple Yes or No.
- Write your review. Add specifics on care, timing, staff, or billing so readers get real value.
- Add photos if they help, then press Post.
Where You’ll Find The Review Tools
Here’s a quick map of where the review option appears in the Facebook apps and on desktop. Use it as a reference if the tab isn’t obvious at first glance.
| Device Or Place | Path To Reviews/Recommendations | What You’ll See |
|---|---|---|
| Facebook app (iOS/Android) | Hospital Page → Reviews under Details (or More) | Recommend button, review box, photo option |
| Facebook on desktop | Hospital Page → Reviews tab under cover image | Yes/No prompt or stars, text area, photo upload |
| Meta Business Suite (for Page admins) | All tools → Manage → Ratings & Reviews | Page score, individual reviews, reply tools |
How To Write A Hospital Review On Facebook That Helps Others
Short comments like “Great hospital” or “Never again” don’t guide anyone. Readers want clear, concrete details. A good review tells a short story, describes the parts of care that mattered to you, and keeps names or private info out of the spotlight.
Be Specific About The Visit
- Type of visit: labor and delivery, surgery, outpatient clinic, ER, lab work, imaging, or routine care.
- Timing: month and time of day can shape wait times and staffing.
- What went well: clear explanations, pain control, kindness, clean rooms, safe discharge, smooth billing.
- What needs work: long waits, noise, confusing signs, parking, hard to reach a nurse, surprise charges.
Share Helpful Details Without Private Info
Your review is public. Skip your medical record number, phone, home details, or photos that show other patients. Staff names are optional; job roles are usually enough. If you post a photo, crop out faces and badges.
Keep It Fair And Balanced
Stay factual and avoid insults. If one shift was rough but another showed care and skill, say both. Readers trust balanced feedback. Hospitals can’t reveal patient details in replies, so they may speak in general terms even if they took action.
Use A Simple Structure
Here’s a template you can copy and adjust:
Visit: ER, Saturday evening. Reason: severe abdominal pain. Triage in 20 minutes; CT within one hour. Nurses checked pain often and explained each step. Doctor reviewed results clearly. Discharge took 30 minutes. Billing desk answered a question about codes before we left. Parking garage was tight. Overall, care felt safe and respectful.
Find The Right Hospital Page
Some hospital brands run multiple Pages: the main hospital, clinics, specialty centers, and fundraising arms. Pick the Page that matches your visit so readers see the right context and staff can triage feedback to the right unit.
Confirm It’s The Official Page
Look for the street location, phone number, website, and recent posts that match the hospital’s site. Many systems also list their Facebook Page on their contact page. If you see several Pages with the same name, choose the one with the correct location.
Add Photos The Smart Way
Photos can help other patients find entrances, parking, or wayfinding. Stick to signs, rooms, and common areas. Skip images that show patient faces or private paperwork. Before you upload, remove EXIF location if you don’t want it attached.
Edit Or Delete Your Review Later
Plans change, bills update, or you return for a follow-up. You can edit or remove your review at any time. Open the hospital’s Page, find your review in the Reviews tab, open the three-dot menu, choose Edit or Delete. If you change a Yes to a No (or the reverse), rewrite the text so it matches.
What If The Reviews Tab Isn’t There?
Not every hospital Page shows a Reviews tab. The Page owner controls this setting, and some limit ratings. In those cases, you can still post a public recommendation that tags the Page, or you can message the Page and share feedback privately. If you see Reviews but can’t post, log out and back in, clear the app cache, or try desktop.
Quick Fixes And Clues
| Issue | Likely Cause | Try This |
|---|---|---|
| No Reviews tab | Page turned off Recommendations or uses a template without Reviews | Use the Page’s message button or check again later |
| Can’t find Recommend | Reviews hidden under More on mobile | Open More → Reviews on the Page |
| Post button greyed out | Text too short or connection drop | Write a few lines, then retry on Wi-Fi |
| Photo won’t upload | File too large or privacy setting | Resize or post text only |
Write For Readers And Staff
Your message serves two groups: families weighing options and teams inside the hospital who want to improve care. Short, clear writing helps both. Avoid acronyms that only insiders know. Spell out units and clinics on first mention. If a service stood out, say which one and why.
Ethics: Keep Patients Safe In Your Post
Hospitals must protect patient privacy. Your review is your choice, though. Share only what you’re comfortable sharing about yourself and your family. Avoid naming other patients, posting wristbands, lab slips, or screens with charts.
Ratings, Recommendations, And How Scoring Works
Facebook moved many Pages from star ratings to a simple Recommend system. Some Pages still show stars. Page scores come from recent ratings and reviews, plus how often people recommend the Page. If you don’t see a score, the Page may not have enough recent feedback, or ratings may be off.
Cross-Check With Public Hospital Quality Data
Facebook feedback shows lived experience. For a fuller picture, pair it with public hospital quality data. The Medicare Care Compare tool lists star ratings on safety, readmissions, and timely care in the United States. If you’re outside the U.S., check your health ministry or national quality program for a similar dashboard.
Sample Reviews You Can Adapt
Short And Clear
Day surgery center, Wednesday morning. Check-in smooth, nurse kept me updated, recovery nurses kind, discharge papers clear. Parking kiosk took cards only.
When Things Need Work
Clinic visit ran 90 minutes past the scheduled time with few updates. Doctor answered all questions once in the room. Check-out staff fixed a coding issue the next day by phone. Better signage and text updates would help.
Replying To Hospital Responses
Many hospitals reply to reviews with a thank-you or a general note. If they ask you to send a direct message, use private channels for anything personal. If your concern was resolved, add a line to your review so readers see the outcome.
Report Problem Reviews You See On A Hospital Page
If you spot spam, clear hate speech, or a fake review on a hospital Page, use the three-dot menu on that review to report it. The Page owner can also report content that breaks Facebook rules. Clean review spaces help real stories stand out.
Tools And Links
- Meta’s guide to Recommendations and reviews
- Meta Business help on ratings and reviews for Pages
- U.S. hospital ratings on Care Compare
Step-By-Step On Mobile
Open the Facebook app and search for the hospital. On the correct Page, scroll past the About and Photos sections until you see Reviews or a tile labeled Recommendations. If you don’t see it, tap More next to the horizontal menu. Tap Recommend. You’ll see a Yes/No choice, a text field, and an option to add photos. Write your review, add photos if you wish, then tap Post.
Step-By-Step On Desktop
Go to facebook.com, enter the hospital name in Search, and click the verified Page for the right location. Under the cover image, click Reviews. Click Yes or No in the prompt, write your comments in the text box, add a photo if needed, and click Post. Your review appears on the hospital’s Reviews tab and on your profile’s activity log.
Make Your Review Easy To Scan
Lead with the visit type and timing, then share two to four highlights and one or two pain points. If the hospital turned a problem around before discharge, add that outcome so the story feels complete.
Write clearly, please.
What To Avoid In A Facebook Hospital Review
- Posting charts, wristbands, prescriptions, or billing documents.
- Naming other patients or sharing details about them.
- Accusing staff of crimes or using slurs. Report safety concerns to the hospital through private channels as well.
- Threats. Keep the review about care and service.
Answer Questions Readers Usually Have
Readers want to know how long you waited, whether staff explained choices, if pain was managed, whether rooms were clean and quiet, and how discharge went. Many also care about parking, food, and language access. If billing surprised you, say what happened and how it was resolved.
Share Your Review
After posting, you can share a link to friends or family who asked about your experience. Copy the review link from the timestamp on desktop, or use the share arrow in the app. If you prefer to remove it from your timeline while keeping it on the hospital Page, change the audience on your shared post to Only me; the original still remains on the Page’s Reviews tab.
If You’re A Caregiver Writing The Review
Caregivers see details patients may miss. If you write the review, speak in your own voice. Mention how staff involved the family in decisions, how visiting hours worked, and how discharge instructions were explained. Note whether staff used teach-back, wrote down medication names, and arranged follow-up calls. Those small cues give readers a sense of daily care.
When Praise Helps The Most
Positive reviews guide families just as much as critical ones. If a nurse or tech showed patience during a hard moment, say so. If the front desk kept lines moving, give them credit. Teams read these notes in huddles and share wins with staff.
When A Private Channel Fits Better
Some issues need a direct line. If your post includes private health details or names, move that part to a private message or a phone call with the hospital’s patient relations team. You can keep the public review short and general while you sort the rest offline.
Keep A Record
Take screenshots of your review in case the Page changes settings later. If you update the review after a resolution, add a date at the end so readers see what changed.
Hospitals With Multiple Campuses
Large systems often list several campuses and clinics under one brand. In your first line, state the campus and city so readers match your experience. Tag the correct Page if the system has separate Pages for pediatrics, cancer care, or rehab. Clear location info prevents confusion and helps staff route feedback quickly.
Language And Accessibility Tips
If you used interpretation, sign language, captions, or accessible rooms, share how that went. Mention the language, the method used, and whether it was available at triage, during procedures, and at discharge. These details help families who depend on language access pick a hospital that meets their needs.