Ro medical review typically takes about 24 hours, though insurance steps can extend the timeline to days or weeks.
Waiting on a provider’s go-ahead can feel slow. This guide shows realistic timing, what speeds it up, what slows it down, and actions that reduce delays. You’ll see the flow from questionnaire to prescription, plus notes for hair loss, sexual health, and GLP-1 care.
Ro Provider Review Timeframes And What Affects Them
After you submit the online visit, Ro routes your case to a licensed clinician who checks your history, photos, and any labs. Ro’s pages describe an initial review in about one day (24 hours). That window can stretch if your state requires a video or phone visit or if your plan involves insurance.
Quick Overview Of Typical Durations
Use this at-a-glance table to map each step and how long it tends to take.
| Step | What Happens | Usual Timeframe |
|---|---|---|
| Online Visit Submission | Complete medical questions and upload photos. | 15–30 minutes |
| Initial Clinical Review | Clinician evaluates history and eligibility. | ~24 hours |
| Follow-up Questions | Provider messages for added details when needed. | Same day to 2 days |
| Live Visit (state-dependent) | Short phone or video touchpoint before prescribing. | 1–3 days |
| Prescription Decision | Approve, adjust, or decline treatment. | Within 24 hours after final review |
| Insurance Checks | Coverage verification or prior authorization. | 2–14 days+ |
| Pharmacy Fulfillment | Medication ships or is sent to local pharmacy. | 1–2 business days |
What “About A Day” Really Means
Ro’s telehealth FAQ says a clinician completes the first look within 24 hours of your online visit. That first look may lead straight to a decision or to a short message thread for a missing detail or a live check. Many visits finalize during that same window when the intake is complete and no live check is required.
Why Some Cases Take Longer
Many requests move fast. Delays pop up with dark or cropped photos, pending labs, state rules that require a live touchpoint, or insurance steps. For GLP-1 care, Ro’s weight-loss page says the insurance phase takes about 2 weeks on average, and prior authorization can add time.
Proof-Backed Timing And What It Means For You
The company’s pages set the baseline: initial review in about a day, with longer windows when insurance is involved. Some media guides mention up to a week; that usually reflects a live touchpoint, pharmacy stock checks, or insurer queues. If your status reads “in review” for several days, it often means the case is waiting on one of these moves, not a quiet inbox.
Actions That Speed Up Your Ro Review
Trim hours by sending a complete intake and replying fast to messages. These moves help your provider sign off sooner.
Send Clear Photos And Vitals
- Follow the in-app photo prompts: good lighting, neutral background, and the angles requested.
- Provide recent vitals when prompted. If labs are required, book the draw soon and upload results once you have them.
Reply Fast To Follow-ups
Enable alerts so you don’t miss a message. Short answers keep your spot near the front of the line. If your state needs a quick video or phone visit, grab the first slot that fits.
Be Clear About Medications And Allergies
List current meds, doses, and side effects. Clear history helps the clinician finish faster.
Program-Specific Timing Notes
Different services run on slightly different clocks. Timelines vary by program, state rules, and pharmacy supply.
Hair Loss And Sexual Health
These paths are swift. Many requests reach a decision within a day. If your state needs a live visit, timing hinges on the earliest slot.
GLP-1 Weight-Loss Programs
Expect an added layer for coverage checks. Ro’s page says the insurance step “takes about 2 weeks,” longer with prior authorization. If speed matters, ask about self-pay options and pharmacy stock.
Labs And Diagnostics
Some programs need labs before a decision. The review pauses until results arrive, so booking early pays off.
Reading Status Messages And What To Do
Status messages in the app point to the next move.
“Submitted” Or “Waiting On Patient”
Your case reached Ro but needs something—an image angle, a document, or a consent. Check your message thread and the intake checklist to find the hold-up.
“In Review”
A clinician has your file in the queue. If this lingers beyond a day, send a short note asking whether anything else is needed.
“Provider Needs A Live Visit”
This stems from state rules. Book the soonest slot and keep your phone nearby.
“Insurance Review” Or “Prior Authorization”
Your case moved from clinical review to insurance handling. If you prefer speed over coverage, message the team to ask about out-of-pocket paths and timing trade-offs.
When To Reach Out For Help
Ro’s FAQ invites you to reach out if the first review hasn’t landed within a day. Inside the app, reply to the care thread. Keep your note crisp: include request ID, submission date, and a short ask for any missing info to wrap the decision.
Escalation Tips That Stay Polite
- If insurance is the blocker, call the number on your card to check status and share the reference with Ro.
Realistic Expectations By Situation
Here are common scenarios with a practical time budget.
Straightforward Request With Complete Intake
Plan on about one day for the first look, plus a short window for any confirmatory note. Many users see a decision within two days from submission to prescription routing.
State Requires A Live Visit
Add one to three days based on appointment slots. The prescription call usually follows soon after.
Insurance Required For GLP-1 Medication
Add days to two weeks depending on the plan’s queue and prior authorization rules. For speed, ask about cash-pay paths and stock at partner pharmacies.
Common Delay Sources And Fixes
Most delays trace back to a small set of issues. Use this table to match the cause with a clear action.
| Scenario | Why It Happens | Next Step |
|---|---|---|
| Blurry Photos | Provider can’t verify ID or treatment area. | Retake with daylight, steady hands, and a neutral background. |
| Missing Labs | Program requires a result before prescribing. | Book the draw now; upload results or enable lab access. |
| State-Mandated Live Visit | Your state requires synchronous contact. | Book the earliest slot and keep your phone nearby. |
| Insurance Prior Authorization | Insurer reviews medical need and coverage rules. | Call the plan to check status; share reference numbers in app. |
| Out-of-Stock Pharmacy | Local supply is tight for a dose or brand. | Ask Ro to reroute or suggest alternates with stock. |
Step-By-Step Timeline From Start To Finish
1) Submit Intake
Answer the questionnaire in one sitting. Double-check fields, attach crisp photos, and review your current meds before submit.
2) Initial Review
A licensed clinician reviews your history. If your case is clear and your state allows asynchronous care, a decision can follow quickly.
3) Quick Clarifications
If your provider has a question, you’ll see a message thread. Short replies keep things moving.
4) Live Visit If Required
Some states need a phone or video check. Book the slot fast; the call often takes minutes.
5) Decision And Prescription
Once your provider signs off, Ro sends the prescription to a partner or local pharmacy, depending on the program.
6) Insurance Handling When Applicable
If you’re using coverage for GLP-1 treatment, Ro works with your plan to seek approval. This stage can take days to a couple of weeks based on plan rules.
Bottom Line On Ro Review Timing
For most treatment requests, budget about a day for the first review and a decision soon after quick follow-ups. Programs tied to insurance stretch longer. Clear photos, fast replies, and early lab work shorten the path.