On Facebook, you add a review by visiting the Page’s Reviews section, selecting a rating, and posting feedback; steps vary by Page type.
Need to share your experience with a local shop, a clinic, or a contractor on Facebook? You can post a public recommendation on that business’s Page in a few taps. This guide shows clear paths on desktop and phone, explains why the Reviews tab may be missing, and covers edits, privacy, and reporting.
What Facebook Calls Reviews Today
Facebook shifted Page feedback to a system called Recommendations. You still leave a star rating and a short write-up, and the Page can display an overall score once it has enough activity. Some Pages still label the tab as Reviews, while newer layouts label it Recommendations; the process is the same.
Only Pages that turn Recommendations on will show the score. A rating may not appear until the Page has a minimum number of submissions, so don’t worry if you can’t see an average yet.
Ways To Post A Recommendation On A Facebook Page
The steps are straightforward. Pick the method that matches where you are and the device you’re holding.
| Where You Are | Path | Notes |
|---|---|---|
| Desktop Web | Open the business Page → Reviews/Recommendations → Choose rating → Write feedback → Post | Look for the star bar near the top of the Reviews area. |
| Facebook App (iPhone/iPad) | Go to the Page → tap Reviews → tap the stars → add text → Post | On some layouts, Reviews sits under the “About” section. |
| Facebook App (Android) | Open the Page → Reviews → tap a star score → write your comments → Post | If Reviews is under “More,” expand the tab list. |
Desktop Steps
Type the business name in Search, select the Page, and open the Reviews section. Click a star rating, write a short, clear comment, and hit Post. You may see prompts such as tags or photo upload. Those are optional; the rating and a few specific sentences are enough.
iPhone And iPad Steps
From the app, open the business Page. Scroll to Reviews under Details or in the tab row. Tap the star score to start, write your feedback, then Post. If you don’t see Reviews, tap More to expand the tabs.
Android Steps
Open the app, visit the Page, and tap Reviews. Pick a star score, add your words, and Post. If the Reviews tab isn’t visible, swipe the tab row or open More.
Where Your Review Shows Up
Your feedback appears on the business Page under Reviews, and parts of it may surface in Page previews, search results, or ads from that business. If the owner has a shop location or services listed, the rating can appear near that info as well.
If You Don’t See Reviews
Some owners hide the Reviews tab or haven’t switched it on yet. In that case, you won’t be able to rate the business from the Page. You can still leave feedback in a regular post or comment, but that won’t count toward the Page’s score.
Write Clear, Fair Feedback That Sticks
Short, specific comments help buyers and owners. Mention what you bought, the staff you worked with, dates or time windows, and a concrete outcome. If you add a photo of the result or receipt, crop out private data.
Keep your wording inside Meta’s rules. Avoid hate speech, threats, or private info. Content that crosses the line can be removed, and accounts can face action.
Before you post, skim the Recommendations Guidelines and avoid posting private data or threats.
Manage Your Own Review
You control what you wrote. You can go back to that business’s Page to update the text or change your star score, or you can delete your own submission entirely. The owner can’t edit your words.
How To Edit Or Delete Your Feedback
Open your profile’s Activity Log or return to the business Page. Find your review, tap or click the three-dot menu, then choose edit or delete. Save your changes.
Troubleshooting And Edge Cases
Still stuck? Run through this checklist to solve the common blockers.
The Reviews Tab Is Missing
The owner may have disabled the tab or is using a Page template without it. If you know the owner, suggest switching on the Recommendations feature and adding the Reviews tab back.
The Page Has No Score Yet
An average score appears only after the Page receives enough separate ratings. Keep posting honest feedback; your review still shows on the Page even if no average appears yet.
Your Review Isn’t Visible
Reviews are public. If your privacy settings restrict who can see your posts, that won’t hide a review on a Page. Reload the Page, check your network, and confirm that your comment wasn’t filtered for banned words by the owner’s settings.
You Want To Report A False Review
If you believe a review breaks platform rules, open the review’s menu and choose Report. Pick a reason and submit. A moderator team will check it.
What You Can And Can’t Do With Page Feedback
Here’s a quick reference for actions regular users and owners ask about most often.
| Action | Allowed? | Where To Do It |
|---|---|---|
| Edit your own review | Yes | Review menu → Edit |
| Delete your own review | Yes | Review menu → Delete |
| Delete someone else’s review | No | Owners can report or hide the tab |
| Turn Reviews tab on or off (owner) | Yes | Page Settings → Templates and Tabs |
| See an average score with fewer than five ratings | No | Wait for enough ratings |
Why You Might Not Be Able To Leave Feedback
Some Pages are set up as Places with check-ins, while others run with a template that hides Reviews. Partner Pages and certain categories may also limit who can leave a rating. If you don’t see the tab on any device, the owner needs to add it back or switch to a template that includes it.
New Pages won’t show an average until they receive enough separate ratings. Your single post still helps shoppers, and the number will update once that threshold is hit.
What A Helpful Review Looks Like
State the job or product, the staff you met, and the result. Add a timestamp such as a month and a rough time window. Mention a specific price point or range if it helps shoppers compare. Close with whether you would buy again and why.
Keep tone calm and factual, even when the visit went poorly. Clear details help owners fix problems and help readers decide. Avoid naming private individuals beyond public staff. Avoid uploading PDFs, contracts, or medical papers.
Owner Tips For More Quality Feedback
Pick a Page template that shows Reviews near the top. Add a short post-purchase message that thanks the buyer and invites a rating with a direct link to the Reviews tab. Train staff to ask for feedback after a successful job, and reply to reviews with short, friendly notes. Never offer a gift in direct exchange for a rating; that practice breaks many platform rules and may get removed.
Keep your responses tight: thank positive posts, and invite unhappy customers to message an order number so you can look it up. Avoid arguing in public threads. A steady stream of measured replies signals that a real team is listening.
Data Points That Affect The Score
Scores aggregate the star ratings from individual users. The system can show an average once enough unique ratings come in. Old ratings still matter, but fresh activity often sits near the top of the Reviews feed, so regular customer outreach helps.
How Long And How Detailed Should It Be?
Two to five sentences usually do the job. Lead with the service or item, add one or two facts that a shopper can act on, and share a single takeaway. If the visit was complex, add a final line with context such as timing, parking, or delivery notes. Owners and neighbors value crisp, checkable detail more than long stories.
Star Ratings And Tags
The star choice sets the tone of the recommendation feed. A four- or five-star rating signals strong confidence; a three-star post reads as mixed; one or two stars call out a poor visit. Tags such as “friendly staff” or “slow service” may appear during posting. Use them only when they match your words. Tags are searchable and can help readers scan patterns.
Common Mistakes To Avoid
Posting during a heated moment, naming private individuals, or sharing private numbers can backfire. Draft your text in Notes if you’re upset, wait ten minutes, then post. If you need a refund or repair, include order numbers only in direct messages, not inside the public review. Avoid copy-pasting the same wording to many Pages; unique detail earns trust.
Privacy, Photos, And Safety
Reviews on Pages are public. If you add images, use shots that show the work, the product, or the venue, not private people who didn’t agree to be shown. Blur license plates, invoices, and IDs. If you post about medical or legal services, skip case details.
Checklist: From Search To Posted Review
1) Search for the business Page. 2) Open the Reviews area. 3) Tap a star score. 4) Write three clear lines. 5) Post. 6) Share the link with a friend who needs it.
Next Steps
Pick the Page, open Reviews, choose your stars, write three short lines, and post. If you need to change anything, open your Activity Log later and update it. Clear, specific feedback helps buyers and pushes owners to keep standards high. Do it now; help others.