Yes, you can add a photo to an Etsy review from Purchases during the 100-day window on the app or web.
Adding a picture to your Etsy feedback helps shoppers see the real item and gives sellers clear proof of quality. This guide lays out clear steps on mobile and desktop, shows the buttons to tap, explains timing rules, and solves the common hiccups buyers run into.
Add A Photo To Your Etsy Review — Step-By-Step
On desktop: sign in, open Your account, then Purchases. Find the order, choose the stars, write your note, and select Add photo or video before you submit. Pick a file from your computer, then post.
On the Etsy app (iOS/Android): tap You → Purchases. Open the order, select the stars, type your note, and tap Add photo or video. You can snap a fresh shot or choose one from your gallery. Tap Submit to publish.
Your image appears with the review on the listing page and in the shop’s review feed. If you change your mind within the window, you can edit the review and swap the picture.
Where To Tap Or Click
Desktop path: Your account → Purchases → Review this item → Add photo or video → Submit.
App path: You → Purchases → open order → Add photo or video → Submit.
Quick Reference Table For Adding Pictures
This cheat sheet shows the path on each platform and the photo sources you can use.
| Platform | Menu Path | Photo Source |
|---|---|---|
| Desktop (Web) | Your account → Purchases → Review this item → Add photo or video | Upload from computer |
| iOS App | You → Purchases → Open order → Add photo or video | Camera or gallery |
| Android App | You → Purchases → Open order → Add photo or video | Camera or gallery |
What Etsy Allows In Reviews
Buyers can leave a star rating, add a written note, and attach a photo or a short clip. Images and videos display with your public profile name. If a visual breaks site rules, Etsy can remove it. These steps and options are documented in Etsy’s official guide to how to leave a review on Etsy and the seller-side page on how the review system works.
Timing And Review Window
You can post or edit feedback after the estimated arrival date. The window stays open for 100 days. For digital downloads, the clock starts when you download the file. Guest buyers can still review—just connect the order to an account first. Etsy outlines these rules in when you can leave a review.
Tips For A Helpful Review Photo
Show the item clearly. Fill the frame with the product and keep the background simple. Natural light near a window works well.
Match real colors. Skip filters that shift hues. If shade matters, photograph next to a neutral reference, like plain paper.
Show scale. Add a common object when size is tricky—ruler, coin, or a hand. Mention exact dimensions in the text.
Point to details. If the appeal is material, stitching, or engraving, take a tight shot. Add one sentence calling that out.
Keep private info out. Crop out addresses, receipts, and faces unless the shop sells wearables and you’re fine being visible.
Troubleshooting: Can’t See The Photo Option?
If the Add photo or video button isn’t visible, the reason is usually simple. The review window may be closed, the order could be canceled, a case may be open, or you may not be signed in to the right account. Each issue has a quick fix. The links above explain the window, guest orders, and cases in Etsy’s words.
Edit Or Update Your Picture
Within the 100-day period you can change the image, your text, and the stars. Go to Purchases, open the order, select Edit review, replace the file, and submit again. If the seller has already replied, editing locks. In that case you can request removal of the original through Etsy support, as noted in the help page on reviews.
Buyer Photo Rules In Plain English
Only post what you received. No hate, harassment, or adult content. Don’t upload another person’s work or a marketing mockup. If a picture violates policy, anyone can flag it and Etsy may take it down. The seller help page confirms that review photos and videos are visible to all shoppers and may be removed if they break site rules.
When A Message Photo Is Better Than A Review Photo
If you’re reporting a defect, attach proof inside Etsy Messages first. Tap the camera icon in your conversation and send the picture. That keeps the discussion in one thread and helps the seller fix the problem or arrange a replacement. After the outcome, you can still leave public feedback within the window noted above.
Real-World Scenarios And Clear Fixes
You Bought As A Guest
Connect the order to an account. Open the receipt email, follow the link, and claim the order. Once linked, the Purchases page shows the review prompt and the photo option.
You’re Outside The Window
Past 100 days, the review tools disappear. If you still want to share a picture, send it to the seller by message. You can also use shop updates or social tags if the maker welcomes them.
A Case Is Open
When a case is open, editing pauses. After the case closes, the prompt returns—then you can post the review and attach your image.
The Order Was Canceled
Canceled transactions can’t be reviewed. If you need to share feedback, message the seller directly and keep the chat constructive.
The Button Loads But Upload Fails
Try a different browser on desktop. On mobile, switch from cellular to Wi-Fi or vice versa, then retry. Compress the file if it’s very large, and keep filenames simple.
Second Reference Table: Fixes For Photo-Upload Roadblocks
Use this table to pinpoint the snag and the one-step fix.
| Issue | Why It Happens | Quick Fix |
|---|---|---|
| No photo option visible | Closed window, canceled order, open case, or wrong account | Check the 100-day window and sign in to the right account; wait for case to close |
| Guest checkout | Order isn’t linked to a profile | Use the receipt link to connect the order, then open Purchases |
| Upload error | Poor connection or large file | Retry on Wi-Fi, switch browsers, or compress the image |
Privacy And Etiquette For Review Photos
Respect the maker’s work. Post what you received, not a mockup or catalog shot. That helps other buyers and keeps trust high.
Keep the tone fair. If you had a problem, show the issue clearly and state the facts. Pair the picture with one or two lines about size, color, or shipping. Avoid personal data and unrelated faces in the frame.
Think about context. A close-up of stitching, engraving, print quality, or color matching is often the most helpful view. If the product has moving parts, a short clip can show fit and finish in a way a still image can’t.
Mini Checklist Before You Post
- Does the picture show real colors and texture?
- Is private data cropped out?
- Did you mention size, customization, or shipping accuracy in one or two lines?
- Would the image help a friend decide to buy?
One More Way To Share A Visual
If you want to show the seller something privately, a message photo is perfect. It keeps the conversation direct and lets both of you act fast. After the issue is handled, add your public review with the image while the window remains open.
Why Photo Reviews Matter
Real-world pictures help the next buyer see scale, finish, and packaging. They also help the maker learn what went right and what could be better. A clear image paired with a short note lifts confidence for everyone who shops the listing later.
Recap: Post A Helpful Photo In Minutes
Open Purchases. Pick the order. Select the stars and write a short note. Tap or click Add photo or video. Choose a clear image and publish. You can edit during the 100-day period. The official help pages for leaving a review and the review window confirm each step.