On Rover, open your profile to read client reviews; use Dashboard > View Profile on web or Profile > Reviews in the app.
Want to read what pet owners wrote about your care? You’ll find every public review on your profile. The route is slightly different on a computer and in the mobile app, but the idea is the same: open your profile, then head to the Reviews tab. Below is a fast walkthrough, plus fixes if something looks off.
Ways To View Reviews On Rover (Web And App)
On the web: sign in, open your Dashboard from the menu under your name, and select View Profile. Scroll past your photo gallery to the Reviews section. Official steps match this flow.
In the app: tap More → Profile → the middle tab labeled Reviews. That tab shows testimonials and feedback from bookings. See Rover’s guide here: app path to Reviews.
This page is public to pet parents who view your listing, so treat it as your storefront window. A clean profile and prompt replies help readers trust what they see next to the star rating.
Where Your Feedback Lives
Different parts of Rover store different types of feedback. This table shows where to look.
| Location | What You’ll See | Who Can See It |
|---|---|---|
| Your Public Profile | Star ratings, client comments, testimonials | You and anyone viewing your listing |
| Profile > Reviews (App) | Same reviews and testimonials shown on web | You |
| Pet Feedback | Notes left by sitters about a pet after a stay | Owner and sitters contacted for care (when shared) |
Step-By-Step On A Computer
1) Sign In
Use a desktop browser and sign in to your account. If you manage multiple emails, confirm you’re using the one tied to your sitter profile.
2) Open Your Dashboard
Select your name in the upper-right corner, then choose Dashboard. This is the hub for messages, calendar, payouts, and profile tools.
3) Click “View Profile”
In the upper-left area, pick View Profile. This loads your public page. Scroll to the section under your photos to see ratings and client comments. Rover’s help center confirms this path for reading what clients said after bookings. You can also scan testimonials from friends or past clients who vouched for you during setup.
Step-By-Step In The Mobile App
1) Tap More
Open the app and tap More on the bottom bar. That opens account tools and settings.
2) Go To Profile
Under Account, tap Profile. You’ll land on a view with tabs.
3) Open The Reviews Tab
Tap the middle tab labeled Reviews. You’ll see client comments and any testimonials. If you manage services for a team or household, confirm you’re in the right profile before you judge your star average.
How Ratings And Timing Work
After a booking ends, the pet parent can leave a star rating and a written comment. There’s a review window, and the system publishes reviews when the window ends or when both sides submit feedback. The UK help page states a 21-day window and explains that visibility may wait until both sides submit or the timer expires. That is why a new comment may not appear the same day you expect.
As a sitter, you can reply to a client review. Keep replies brief and professional. Thank the client, mention a detail about the pet’s stay, and invite them back. Short replies read well on mobile and help future readers.
Pet feedback is separate from your public reviews. Those notes help owners and other contacted sitters understand a pet’s needs. The message may arrive by email once the time window closes or once both sides submit their parts.
Why Your Review Count May Not Match
Two numbers can look out of sync: the total count and the number of visible comments. Here are common reasons:
Pending Window
The client submitted a rating, but the window hasn’t closed or the other side hasn’t posted yet. In that case, the count may tick up after the deadline passes.
Private Pet Feedback
Notes a sitter leaves about a pet do not always show on your public reviews. Those are designed for owners and for sitters who receive a request from that owner. Don’t confuse those private notes with public star ratings on your page.
Different Profiles Or Regions
If you switched regions or created a second account by accident, comments can appear on a different profile. Check the email on your active sitter account and confirm your profile is approved and live in search.
Keep Your Profile Ready For New Readers
Your reviews help new pet parents decide quickly. Make that section easy to read. Trim long paragraphs in your profile text and update your service list as your calendar shifts. If you change your work hours or area, reflect that on the page so reviews line up with current offerings.
Reply With Grace
When you get praise, say thanks. When a comment raises a concern, reply with facts and a calm tone. Offer a next step if needed. Readers judge the reply as much as the rating.
Request Testimonials The Right Way
Testimonials help new sitters start strong. Ask a past client, neighbor, or coworker who knows your animal care skills. Keep the ask simple: one or two lines about reliability, communication, and pet comfort. Those show near early reviews and give readers context.
Best Practices That Lift Confidence
Use Photos From Real Stays
Pick images that show you with pets in safe, everyday settings. Add alt text when you upload, so screen readers can describe the picture. Keep files compressed so your page loads fast on phones.
Show How You Communicate
Mention that you send updates and share timing for drop-ins and walks. Reviews that praise communication tend to drive more requests. If a client loved receiving photos midday, include that detail in your reply.
Set Clear Preferences
Turn on the pet sizes you handle and the services you truly offer. Readers want alignment. Clear settings reduce mismatched requests that could lead to mixed feedback.
Troubleshooting When Reviews Don’t Show
If something seems missing, run through this quick checklist.
Fixes For Missing Or Delayed Reviews
| Symptom | Likely Cause | What To Try |
|---|---|---|
| Count changed, comment absent | Review window still open | Wait until the window ends or both sides post |
| Client says they posted | They left pet feedback, not a public review | Ask them to rate the stay from their past booking page |
| Review on “the wrong” page | Duplicate or region-based profile | Sign in with the sitter account email tied to your live profile |
| No new reviews for months | Low request volume | Update photos, refresh rates, and respond faster to new messages |
| A sharp comment you disagree with | Mismatched expectations | Reply politely with facts; invite a direct message to resolve |
How To Encourage More Five-Star Notes
Confirm Details Before The Stay
Use Meet & Greet time to set feeding, meds, walk length, and photo update timing. Reviews mention clarity as much as pet care skill.
Send Balanced Updates
One or two photos per visit, plus a short note about meals, bathroom breaks, and play. Keep timestamps clear. Clients remember steady updates at normal hours.
Leave A Friendly Wrap-Up
End each booking with a short thank-you and a recap. That nudge often leads to a post-stay rating and a line or two of praise.
What You Can And Can’t See
There’s a difference between public comments about you and feedback about pets. You can always read public reviews tied to your profile. Feedback about pets appears to the owner and to sitters contacted for care, and may arrive by email after the window closes. That channel exists to keep pets safe and to share useful notes.
Sitters do not rate owners with stars. The star system sits on sitter profiles and reflects client ratings after finished bookings. That’s why your energy goes into clear service listings, responsive messages, and dependable care. Those habits shape what readers say next to your name.
Quick Reference: Paths To Your Reviews
Computer
Menu under your name → Dashboard → View Profile → scroll to Reviews.
App
More → Profile → Reviews tab.
If you need a refresher on timing or visibility rules, check Rover’s review policy pages. The guides explain the review window and how replies work. Here’s a good starting point: review policy.
Build A Profile That Sells Your Care
Keep fresh photos, a crisp bio, and clear service settings. Respond to new messages fast. When praise arrives, reply warmly. When a question comes up, give a simple answer and outline the next step. Over time, those habits fill your page with the kind of feedback that draws the next booking.