To see your Google reviews, use Maps or Search, open Your Contributions or Reviews, and view your full list in seconds.
If you want a clean, reliable way to see every rating you’ve left on places—or to track what customers say about a business—Google gives you a few direct paths. The best route depends on whether you’re checking reviews you wrote as a user or managing feedback tied to a Business Profile. Below you’ll find fast routes on phone and desktop, a detailed owner workflow to reply, and fixes when reviews seem to vanish.
This guide keeps the steps tight, with plain wording you can follow on the spot. Pick your situation, run through the steps, and you’ll get to the right screen without guesswork.
Quick Paths To See Your Ratings On Google (All Options)
Use the path that matches your device and whether you’re viewing reviews you wrote or reviews on your business listing.
| Where You’re Looking | Fastest Path | What You’ll See |
|---|---|---|
| Your reviews on phone | Google Maps app > Your profile avatar > Your profile > Reviews | Every place you rated, with edit/delete options |
| Your reviews on desktop | maps.google.com > Menu > Your contributions > Reviews | Full list with dates, text, and ratings |
| Reviews on a business you own | Search your exact business name in Google > “View all reviews” | All public ratings on your Business Profile |
| Owner reply dashboard | businessprofile.google.com > Reviews | New, replied, and pending reviews with reply tools |
| Review alerts | Business Profile > Settings > Notifications > Reviews | Email alerts when new feedback arrives |
| Share your business’s reviews | Open your Business Profile on Search > Ask for reviews link | Shareable link customers can open to read and rate |
Step-By-Step On Phone (Maps App)
On iPhone or Android, the Maps app shows every rating you’ve posted. Here’s the fastest route.
- Open Google Maps and sign in with the account that posted the ratings.
- Tap your profile photo in the top-right.
- Tap Your profile, then switch to the Reviews tab.
- Scroll to view all ratings. Tap any entry to open the place page.
- To tweak or delete, tap the three dots on a review and choose the action you want.
Tip: If you used multiple Google accounts over time, switch accounts from your profile photo and repeat the steps. Ratings live under the account that posted them.
Step-By-Step On Desktop (Maps Or Search)
Using Google Maps On Web
- Go to maps.google.com and sign in.
- Click the hamburger menu (three lines) in the top-left.
- Choose Your contributions, then click Reviews.
- Browse the full list. Click a place to open the listing, update a rating, or add photos.
Using Google Search
- Open google.com while signed in.
- Search a place you reviewed. On the right panel (desktop) or top card (mobile), look for your star rating on that listing.
- Click the listing and you’ll land on its page in Maps, where you can view or edit your text.
For Business Owners: See, Reply, And Manage Reviews
If you manage a Business Profile, you can read and answer customer feedback directly on Search and Maps. You’ll need a verified profile to reply.
- Sign in to the Google account that manages the Business Profile.
- Visit businessprofile.google.com or search your business name in Google.
- In the management view, choose Reviews.
- Filter by All, Replied, or Haven’t replied.
- Click a review, write a short, helpful reply, and post.
New to replying? Google’s manage customer reviews guidance outlines the basics: be courteous, keep it brief, and never ask the reviewer to change their rating in exchange for perks. If a review looks abusive or promotional, compare it to the prohibited & restricted content rules, then flag it for review if it breaks policy.
Why A Review Might Not Appear
Missing feedback is frustrating, but many cases have a simple cause. Run through these checks before you panic.
- Policy filter: Reviews that look like spam, paid placement, or a conflict of interest can be blocked or removed.
- New account or burst activity: A string of ratings from new profiles can get flagged by systems and held back.
- Wrong Google account: The review sits under a different login than the one you’re using.
- Edits in progress: If you changed business details, your page can take time to resync.
- Location mismatch: The reviewer picked the wrong branch; their text appears on a different listing.
If you’re the owner and you believe a public comment breaks rules, use the “Report” tool on that review from your Profile. For clear policy breaches, the removal process is straightforward.
Troubleshooting And Fixes
Match the symptom to the likely cause and take the action on the right.
| Problem | Likely Cause | What To Do |
|---|---|---|
| You can’t find ratings you wrote | Signed in with a different Google account | Switch accounts, then check Maps > Your profile > Reviews |
| Several new reviews vanished | Policy filters removed low-quality or suspicious posts | Compare to the policy; if valid, reply to remaining posts and move on |
| One review is abusive or contains ads | Clear policy violation | Open the review > Report > Pick the reason > Submit |
| Branch reviews appear on a different page | Reviewer picked the wrong location | Reply politely with the correct branch name; ask them to update |
| Owner can’t reply | Profile not verified | Finish verification, then refresh the Reviews tab |
| Star count dropped overnight | Policy cleanup removed fake or incentivized posts | Keep collecting real feedback and reply to current posts |
Best Practices For Reading And Replying
Short, human replies go further than long scripts. The goal is to show you’re listening and to give future readers context.
- Reply within a day: Fast answers signal active care.
- Thank positive reviewers: A sentence or two is enough.
- Handle tough posts calmly: Acknowledge the issue, share a fix, and move the exchange to a direct channel if details are sensitive.
- Never offer rewards for edits: Incentives can trigger removals.
- Use names carefully: Avoid sharing private info; stick to public facts on the ticket.
If you want a simple playbook for tone and structure, write like this: greeting, quick thanks, one line on the issue or win, and one line on what happens next. That’s it.
Owners: How To Flag A Problem Review
When a public comment crosses the line—spam, hate, personal info, or a clear conflict—use the built-in reporting flow. Here’s the path from Search:
- Search your business name on Google.
- Click the total rating to open the review list.
- Find the item, click the three dots, and choose Report review.
- Pick the reason that matches the policy text and submit.
Keep screenshots and order details in case you need to follow up. The clearer your reason matches the rule text, the smoother the process tends to be. If a response is enough, post a short, factual reply while the report is in progress.
Staying On Top Of New Feedback
A light system keeps you from missing anything new.
- Turn on alerts: Open your Profile settings and enable email for new ratings.
- Set a weekly slot: Pick a day to scan and respond. Fifteen minutes does the job for most pages.
- Log common themes: Track repeat wins and pain points in a simple sheet; share with your team so fixes stick.
Find Specific Reviews Fast
Large pages can carry hundreds of entries. Use these quick moves to jump to what you need.
- Filter by stars: On desktop, open the review list and filter to 1-star or 5-star to spot outliers.
- Search within page: Use your browser’s find tool (Ctrl/Cmd+F) to jump to a user name or a keyword in reviews.
- Sort by newest: This view helps you reply in time order without scrolling.
Editing Or Deleting A Review You Wrote
You can update your own text at any time. Maybe the issue was fixed or you want to add photos—both are common cases.
- Open the place in Maps.
- Scroll to your rating, click the three dots, and choose Edit review or Delete review.
- If you edit, keep it clear and mention what changed so readers get context.
Need the official steps? Google’s article on add, edit, or delete reviews lists each path on phone and desktop.
When To Ask For A Removal
One-off bad experiences don’t meet removal standards. Policy-level problems do. You can flag a review that has ads, hate speech, personal info, or looks like a clear conflict (like a post from a former staffer rating the company). If it maps to a rule, report it. If it’s a tough but fair critique, reply and move on. The line is the policy itself, not preference.
For owners, the step-by-step removal request lives inside the “Report review” menu on your review list. The best practice is to quote the exact rule category in your form and keep your reply to the reviewer neutral while the request is pending.
Simple Owner Checklist
- Verify your Business Profile and open the Reviews tab weekly.
- Reply to new posts within a day when possible.
- Use short, specific replies; skip templates that sound canned.
- Flag only when the text breaks a clear rule.
- Share a clean “ask for reviews” link with real customers after service.
Key Takeaways
Finding your ratings is quick once you know where Google keeps them. On phone, it’s Maps > Your profile > Reviews. On desktop, it’s Maps > Your contributions > Reviews. Owners can see and reply from their Business Profile or directly on Search. When a comment looks out of bounds, compare it to the policy and use the built-in report tool. Keep replies short, helpful, and steady, and your page will read clear and trustworthy.