On Amazon, open Your Orders, pick the order, tap Leave seller feedback, select a rating, add comments, and submit.
Posting feedback for a marketplace merchant helps shoppers spot reliable service and shipping. It also gives the shop a clear view of what went right and what needs work. Below, you’ll find clean steps for desktop and mobile, quick fixes when the button seems missing, and a short guide to avoid mixing up product reviews with seller feedback.
Fast Overview: Where To Click On Each Device
Here’s a quick reference so you can jump in and leave feedback without hunting through menus.
| Device | Path | Notes |
|---|---|---|
| Desktop Web | Accounts & Lists → Your Orders → Order → Leave seller feedback | Button can appear up to 3 days after the order completes. |
| iPhone/iPad App | Menu ☰ → Your Orders → Order → Leave seller feedback | If you see Write a product review, that’s a different thing. |
| Android App | Menu ☰ → Your Orders → Order → Leave seller feedback | Look for the seller name on the order card, then the feedback link. |
Step-By-Step: Post Feedback For A Marketplace Seller
Use these steps when you want to rate shipping speed, item condition on arrival, packing, and service. These steps guide you through the seller feedback flow, not a product review.
Desktop Web
- Sign in and open Your Orders.
- Find the order you want. Click the seller name if needed to confirm you’re rating the merchant.
- Select Leave seller feedback.
- Pick a star rating. Add brief, clear comments that describe service and shipping.
- Submit.
Amazon App (iOS And Android)
- Open the menu ☰ and tap Your Orders.
- Pick the order. Tap the seller name if you need to verify it’s a third-party merchant.
- Tap Leave seller feedback.
- Choose a star rating. Add comments on service and delivery.
- Submit.
Timing Rules You Should Know
- The feedback button can take up to 3 days to appear after an order completes or gets canceled. See Amazon’s help page on leaving seller feedback.
- You have a 90-day window from the order date to leave a rating and comments. The same help page lists this window.
How To Post A Review For An Amazon Seller: Desktop And App
This section adds extra detail for common edge cases and phone-specific quirks. If the button is missing or you placed the order a while back, run through these checks.
If The Feedback Button Is Missing
- Check the order age. Past 90 days, the window closes for new feedback.
- Wait a bit. The button can appear up to 3 days after order completion.
- Confirm the seller type. If the item ships and sells by Amazon, the seller feedback link may not show for that item.
- Try desktop. If the app view hides it, the full site often shows the link.
What To Say (And What To Avoid)
Keep your note short and clear. Mention shipping speed, packaging, item condition on arrival, message response time, and any fix the merchant provided. Skip product-specific praise or complaints in this field; save that for the product review on the item page.
Can You Edit Or Remove Your Feedback?
You can remove feedback after posting it. Amazon’s policy pages explain that buyers control removal and that sellers can request removal only under set rules. Read When buyers want to remove feedback for the current criteria and steps.
Seller Feedback Vs. Product Reviews: Don’t Mix Them Up
These two tools live in different places and serve different goals. Use this guide to pick the right one each time.
Seller Feedback
This rates the merchant’s service: shipping speed, packing quality, whether the item matched the listing on arrival, and message response. The rating rolls into the merchant’s score that shoppers see on the store page and during checkout.
Product Review
This rates the item itself. You’ll find it on the product page under the big star section. Talk about quality, fit, features, durability, and value. If your issue is late shipping or a missing part in the package, that belongs in seller feedback.
Why The Distinction Matters
Using the right channel keeps the information useful for everyone. Shoppers get a fair read on service and product quality, and merchants see which part needs a fix. If a note about shipping lands in product reviews, the signal gets muddy and may not reach the team who can fix it.
Writing Helpful Comments That Sellers And Shoppers Can Use
A few lines help more than a wall of text. Aim for plain, specific, and neutral wording. Here’s a simple template you can adapt:
- What you ordered and when it arrived: “Ordered on March 3, delivered on March 6.”
- Condition and packing: “Factory-sealed, box intact, no dents.”
- Communication: “Seller replied within 24 hours with a working tracking link.”
- Outcome: “Everything matched the listing, would buy again.”
Troubleshooting: Common Snags And Quick Fixes
If you hit a snag, work through these simple checks before you give up.
Can’t Find The Right Order
- Filter Your Orders by year or use the search box with a keyword from the item title.
- Open the invoice; it lists the seller and order ID, which helps you confirm you’re on the right record.
Accidentally Wrote A Product Review Instead
- Go back to the order detail and pick Leave seller feedback. Post your note about service there.
- You can keep the product review if it talks about the item itself.
Want To Remove A Comment You Posted
- Open Your Account → Your Submitted Feedback, then select Remove on the entry you want to take down. Amazon’s policy page on buyer removal explains the limits and outcomes in detail.
Ethics And Policy Notes Buyers Should Know
Feedback must reflect your own experience. Don’t accept gifts or refunds tied to a promised rating. Amazon bans pressure tactics and fake reviews, and regulators also take this seriously. If you’re curious about the wider crackdown, see recent coverage of the FTC rule on fake reviews and related guidance from trusted outlets. That said, the best rule is simple: write an honest, first-hand note and post it once per order.
What Merchants See And Why Your Rating Matters
Seller feedback feeds into a public score and behind-the-scenes health metrics. A clear note helps the shop spot late carriers, packing issues, or message gaps. If a shop replies or fixes a problem, that reply sits with the feedback so others can see the resolution.
Quick Reference: Issues, Fixes, And Where To Act
| Issue | What To Try | Where |
|---|---|---|
| Feedback link missing | Wait up to 3 days; check desktop site; confirm it’s a marketplace order | Your Orders on web or app |
| Left a note in the wrong place | Use seller feedback for service; keep item thoughts in product reviews | Order detail vs. product page |
| Need to remove your feedback | Open Your Submitted Feedback and use Remove | Account → Submitted Feedback |
Clear, Helpful Comments: Five Short Examples
Use these as patterns. Keep them short and factual.
- “Arrived 2 days early; box intact; matches listing; smooth handoff with the carrier.”
- “Item arrived with a dent; seller replied in 6 hours and sent a replacement the next day.”
- “Tracking stalled; seller refunded shipping; item as described on arrival.”
- “Wrong color shipped; quick reply and prepaid label; correct color delivered in 3 days.”
- “Everything as described; careful packing; would order again.”
Frequently Missed Details That Save Time
The 90-Day Window
The window to post feedback runs 90 days from the order date. If the link is gone, the window likely closed. Amazon’s page on leaving feedback lists this timing.
Three-Day Delay For The Button
After an order completes or gets canceled, the link can take up to 3 days to appear. That short delay is normal and comes straight from the Amazon help page above.
Removal Rules
Buyers control removal. Sellers can request removal when the policy criteria fit, and Amazon may step in for policy reasons. The current rules are on this policy page.
Step Checklist You Can Save
- Open Your Orders on the site or app.
- Pick the order tied to the merchant you want to rate.
- Tap or click Leave seller feedback.
- Pick a star rating and write a short, factual note on service and shipping.
- Submit. If needed, remove or post a new note only within the current rules.
Final Notes
Short, honest feedback helps shoppers and keeps shops accountable. Use the seller feedback tool for service and shipping. Use the product review tool for the item itself. If a fix solved your issue, say so. That single line often helps the next buyer make a smart choice.
Helpful resources from Amazon: