In the Uber Eats app, open Orders, pick the order, then tap Rate to leave stars, tags, comments, and photos.
You want your feedback to count and show up where it helps. This guide walks through every tap, explains what each rating affects, and shows quick fixes when the prompt doesn’t appear.
What You Can Rate And Where It Shows
After an order completes, the app prompts you to rate. You can rate the overall meal, individual items, and the handoff. Restaurants see these ratings in their dashboard and may reply to public comments. Delivery partners see satisfaction stats and tagged feedback. Here’s a quick map of what you can rate and who can view it.
| What You Rate | Where You Tap | Who Sees It |
|---|---|---|
| Overall order (stars + tags) | Orders › select order › Rate | Restaurant (feedback dashboard); platform |
| Each menu item | Rate screen › Items list | Restaurant; improves menu quality signals |
| Delivery handoff | Rate screen › Delivery section | Courier satisfaction metrics |
| Short comment | Rate screen › Add comment | Shown on the storefront; merchant can reply |
| Photos of dishes | Rate screen › Add photos | May appear on the menu after review |
Leaving A Review On The Uber Delivery App: Step-By-Step
iPhone And Android Steps
- Open the app and tap Orders.
- Find the recent order under Past orders and tap it.
- Tap Rate or Rate order. If you see Add tip, tap the order card to reach the rating screen.
- Choose a star rating for the restaurant. Pick tags that match what went well or what went wrong.
- Scroll to the item list. Tap an item to rate it and add a short note if offered.
- In the delivery section, choose thumbs up or down and select the tags that fit.
- Attach photos of items if the prompt appears. Keep them clear and honest.
- Submit. That’s all it takes.
If you want the official walkthrough of the rating screen, see Uber’s help page for how to rate items.
What Happens After You Submit
Your feedback flows to the store’s Feedback tab. Many stores reply inside the app. Some replies show on the storefront, and a store may offer a make-good inside the thread. Delivery feedback rolls into the courier’s satisfaction stats. Clear tags and short notes help the right team act on it.
Smart Tips For Feedback That Gets Results
- Be specific. “Chicken wrap missing sauce; fries lukewarm” beats “bad.”
- Match the issue to the tag. Pick tags like missing item, quality, or packaging so the right fix triggers.
- Add photo proof when the app offers it. Clear, well-lit shots help support teams verify issues faster.
- Keep comments short. One to three lines is perfect.
- Separate food from delivery. If the dishes were great but the bag leaked, rate each part accordingly so signals stay clean.
Can You Rate If The Prompt Disappears?
Yes. You can still leave feedback even if the pop-up didn’t show. Use the path below to find the rating screen later.
Find The Rating Screen Later
- Open Orders.
- Scroll to the order and tap the photo or name to open details.
- Tap Rate or Rate order. If it isn’t visible, look for a small link near the items list.
Why The Prompt May Not Appear
- You closed the app right after delivery and skipped the card.
- An app update changed the button text or placement. The path above still works.
- Your connection dropped. Reconnect and reopen the order card.
When Feedback Should Become A Help Ticket
Ratings share your opinion. Some issues need action: missing items, wrong meals, cold food, unsafe handoffs, or a no-show. In those cases, use the in-app Help flow so a support agent can review the order, verify evidence, and apply a fix.
Turn A Problem Into A Case
- Open the order card.
- Tap Get help or a problem link under the items list.
- Pick the matching issue type like missing or incorrect items or order never arrived.
- Add a short note and, if asked, a photo of the bag, receipt, or item.
- Submit within 48 hours for the smoothest review.
Here’s why the Help path matters: it ties your message to the charge, timestamps, GPS traces, and chat logs. That data speeds up a fair outcome. If you need a direct reference, Uber’s page for wrong or missing items explains what support asks for and the timing window.
What Stores And Couriers See
Stores read ratings and comments in a Feedback section. They can reply, check item-level ratings, and spot patterns across days or locations. Couriers see a satisfaction score fed by recent trips. Your tags help both groups improve. Keep comments factual so the right fix happens fast.
Linking Your Review To Photos
Some markets invite diners to add dish photos during the rating flow. Good photos help other diners decide and help a store improve its menu page. Keep the camera steady, avoid filters that change color, and shoot one item per frame when possible.
Common Roadblocks And Easy Fixes
| Problem | Where To Tap | Fast Fix |
|---|---|---|
| No “Rate” button | Orders › open order › scroll | Restart app; update; check next day |
| Can’t attach photos | Rate screen › Add photos | Allow camera/photos access in phone settings |
| Wrong order | Order card › Get help | Open a case within 48 hours; add a bag or item photo |
| Order missing in history | Orders › refresh | Force-quit, relaunch, then log out and back in if needed |
| Submitted comment not visible | Storefront | Give it time; some content is moderated or summarized |
Quick Clarifications
Can You Edit A Rating Later?
The app doesn’t always offer edits. If a serious mistake needs correction, open the order card and message support with the correct details.
Do Stores See Your Name?
Stores view feedback in aggregate and at the order level. Your public comment may appear on the storefront. Keep it polite and factual.
Will A Review Get A Refund?
Ratings alone don’t trigger refunds. Open a Help case for order errors. Use the steps above.
A Short Checklist For A Helpful Review
- Rate the overall meal and each item.
- Match tags to the issue.
- Add a clear photo when asked.
- Use short, concrete notes.
- Open Help for missing or wrong items.
Why Your Feedback Matters
Sharp feedback improves menus, prep timing, and packaging over time. It also helps the platform spot recurring problems with specific items or routes. Two minutes of clear input can lift the next meal for you and everyone nearby.