On Turo, open your completed trip, tap “Rate & Review,” pick stars, write feedback, then submit.
You booked the car, wrapped the trip, and now you want your say. Reviews help great hosts stand out and warn others when things go sideways. This guide shows the exact screens to tap, when the review window opens and closes, what shows up publicly, and how to write feedback that helps future travelers and hosts alike.
How To Post A Review On Turo (Step-By-Step)
Use the mobile app for the fastest path. The website works too. The flow below matches both, with tiny wording differences in buttons.
- Open the app or website and go to Trips.
- Pick the finished booking. If the platform is ready for your feedback, you’ll see a prompt near the top.
- Tap Rate & Review.
- Choose a star rating for the overall experience.
- Add short written notes. Mention pickup, communication, cleanliness, and accuracy of the listing.
- Submit. You’re done in under a minute.
Fast Reference: Where To Tap
| Action | Mobile App | Website |
|---|---|---|
| Open the trip | Profile → Trips → Past | Menu → Trips → Past |
| Find the prompt | Banner: “Rate & Review” | Button on trip page |
| Leave stars | Overall 1–5 | Overall 1–5 |
| Write notes | Text box after stars | Text box after stars |
| Submit | Tap Submit | Click Submit |
When You Can Write Your Feedback
The platform opens the review window shortly before the scheduled end time, and the window stays open for ten days after the trip finishes. If you can’t see the prompt yet, give it a little time. Once it appears, the link lives right on the trip page.
Both sides get a review prompt. The system holds each review until both are in, or until the ten-day window expires. That timing keeps reviews independent and avoids people chasing each other’s scores.
What Shows Up Publicly
Your star rating and the text review appear on the host’s car page and profile. If you only leave stars with no text, other users may see your rating without a visible comment. Your name and the month of the trip sit next to the review.
How To Write A Helpful Review
Short, clear notes help readers book with confidence. Keep it factual. Praise what went well, list any misses without heat. A few crisp lines beat a long rant.
Simple Template You Can Copy
“Pickup was on time at the airport curb. Car matched the photos and ran smoothly on a 300-mile drive. Host replied within minutes. Returned full of gas. Would book again.”
What To Mention
- Listing accuracy: mileage, features, and condition.
- Communication: response speed and clarity.
- Handoff: pickup and return steps.
- Cleanliness: interior and exterior at pickup.
- Issues: warning lights, odors, tire wear, or late handoffs.
Star Ratings: What Each Number Signals
Numbers vary by reader. Explain why you chose yours so the score isn’t a guess.
Five Stars
Everything matched the listing, handoffs were smooth, and the host communicated quickly. You’d book the same car again.
Four Stars
Good trip with a small miss that didn’t ruin the experience. Note the issue so the owner can fix it.
Three Stars
Mixed. You reached your destination, but a few problems got in the way. Write a short note so the next person isn’t surprised.
Two Stars
Major misses such as no-show, unsafe wear on tires, or a car that didn’t match the stated condition. Be specific and calm.
One Star
Trip failed. Broken promises, repeated delays, or behavior that made you feel unsafe. Keep the wording factual and short.
Writing For Common Scenarios
Airport Handoff
Tell readers where you met, whether curbside or parking structure, and how long you waited. Add whether toll transponders or paid parking were handled clearly.
Electric Vehicles
Note starting charge, charger access, and any idle fees. Mention whether cables were included and labeled.
Long Highway Trips
Share how the car handled hills, driver-assist, cruise control, and seat comfort. These details help drivers pick the right car for long legs.
Family Travel
Point out car-seat latch points, trunk space with strollers, and how easy it was to load bags at pickup and return.
Photo Tips For Reviews
Photos aren’t required, but they help. Snap wide shots that show condition at pickup and return. Avoid faces and plate numbers. If you share images publicly, blur personal info.
Can You Edit Or Delete Your Review?
Once you send your feedback, you can’t freely rewrite it. The platform may remove content that breaks policy, such as hate speech, threats, doxxing, or irrelevant personal info. If you believe a review breaks policy, use the help link on the trip page to submit a removal request.
Common Reasons You Don’t See The Review Button
The Trip Isn’t Fully Closed
Extend, late return, or an open reimbursement can delay the prompt. Wait until the system marks the booking completed.
The Ten-Day Window Passed
After the window closes, the platform locks reviews for that booking. If you missed it, save specific notes and post them on your next booking with the same host.
You’re Looking In The Wrong Place
Go to Trips → Past, open the correct booking, then look for the prompt at the top. If you jump straight into messages, back out to the trip page.
Tips For Fair Ratings
Stars move supply and prices. Be fair. Don’t punish a host for traffic or weather. Rate the parts the host controls: clear directions, clean car, punctual handoffs, and honest photos. If a fixable issue came up and the host solved it fast, mention it clearly.
Hosts: How To Respond To A Guest Review
Hosts can post a public reply under a guest’s comment. Keep it short, thank the guest, and explain any fix you’ve made. Future readers look for calm, specific replies that show care.
Policy Nuggets That Matter
The review window opens a few hours before the scheduled end and closes ten days after. Reviews appear once both sides submit or the window closes. The platform rarely removes feedback unless it breaks stated rules. You can request a review check through the help form tied to your account.
Review Timing And Visibility
| Rule | What It Means | Where You See It |
|---|---|---|
| Early access | Review link shows a few hours before end time | Trip page banner |
| Ten-day window | You can post feedback up to ten days after | Trip page |
| Double-blind | Each side can’t see the other’s review until both submit or time runs out | Profile and car page after release |
| Host reply | Owner can add a public answer | Under your review |
| Policy removal | Only for rule-breaking content | By request through help |
App Vs. Web: Which Is Easier?
The mobile app puts the prompt front and center. The desktop site is handy when you want to type longer notes with a keyboard. Either way, rules apply and the review lands in the same spot.
Short Answers To Edge Cases
Trip Canceled Before Pickup
Ratings are tied to completed bookings. If your ride never started, there’s usually no path to post feedback. If a host canceled late or communication broke down, you can still report that through help desk channels.
Late Returns And Claims
If fees or claims are pending, the system may hold reviews until the account work wraps up. Once the trip closes, the prompt appears again inside the booking.
Stars Without Text
You can post only a star rating, but a short comment gives context. Two lines can save another traveler from guessing what the number meant.
How Your Review Helps The Next Person
Clear feedback shapes search results and booking decisions. High-rated listings rise; low-rated ones get fewer clicks. That pressure nudges better photos, cleaner cars, and smoother handoffs. Your notes also remind good hosts what to keep doing.
Where This Guide Gets Its Facts
You can read the platform’s own pages on the topic. See the guest review window and the host review guidance.
Quick Checklist
Before You Post
- Confirm the trip shows under Past.
- Tap the prompt, select stars, add two or three honest lines.
- Stick to facts. Skip blame unless it helps the next guest.
After You Post
- Your review goes live when both sides submit or after the window closes.
- You can’t freely edit. If something breaks policy, ask the team to review it.
- Hosts can reply under your comment, so clarity helps everyone.
Hosts: Friendly Ways To Encourage Reviews
Polite reminders help, pressure hurts. Send a thank-you message near the end of the booking with clear drop-off directions and a short line saying reviews help others pick the right car. Skip perks for five stars; that breaks policy and erodes trust. Do offer clear instructions, flexible handoffs, and quick replies; happy guests write reviews without nudges.
After return, one last note is fine: thank the guest, confirm final steps, and add where to find the prompt on the trip page. Keep it optional and friendly. Many hosts add a small card in the glove box with fueling, tolls, and a QR that opens the trip. The less confusion at return, the more likely you’ll see feedback.
Troubleshooting When The Button Won’t Load
If the trip is closed and the ten-day window is still open, try a few quick fixes. First, refresh the app by swiping down on the Trips screen. Next, sign out and back in. If that fails, update the app and check on the website. Screenshots of your Past tab and trip page help the team spot issues faster.