On Thumbtack, open the app, find the pro in Jobs/History, tap Leave a review, rate, add details, and submit.
If you just wrapped up a home project and want your experience to help the next person hire with confidence, you can post feedback on Thumbtack in a few taps. This guide walks you through the exact taps and clicks on phone and desktop, what to write, when ratings publish, and how to fix common snags. You’ll also see simple tables you can skim when you’re in a hurry.
How To Post A Review On Thumbtack: Step-By-Step
Thumbtack lets customers rate a pro with stars and a short note. You can add photos from the job and tag the exact service you received. Here’s the process that works on both iOS/Android and the website.
Phone (iOS/Android)
- Open the Thumbtack app and sign in.
- Tap Inbox or Jobs and pick the conversation or booking with your pro.
- Tap Leave a review near the top of the thread or in the job card.
- Choose your star rating.
- Write your comments. Add photos if you have them.
- Pick the service category if prompted, then submit.
Desktop (thumbtack.com)
- Sign in on the site.
- Open Messages or your Projects history.
- Select the job, then click Leave a review.
- Set your star rating, write your note, add photos, and submit.
Where You’ll Find The Button
Use this quick reference if you’re not seeing the prompt. The paths below are common across apps and the web.
| Platform | Path To Review | Notes |
|---|---|---|
| iOS / Android | App → Inbox/Jobs → Conversation/Job → Leave a review | Appears after a job interaction. Photos allowed. |
| Desktop Web | Messages/Projects → Job → Leave a review | Works in any browser after sign-in. |
| From Profile | Past project → Pro’s profile → Review prompt | Only for completed work linked to your account. |
What You Can Post And When It Shows
Reviews include a star rating and a short message. Add one or more photos if they help show the result. Once you submit, your rating attaches to the pro’s page with your first name and city from your account. Pros can reply with a public comment.
Thumbtack maintains house rules for ratings and comments. If you want the official wording, see Thumbtack’s content and review policy. It explains the types of content that get removed and how pro replies work. If you just need the how-to, see the step list in Thumbtack’s own review a pro guide.
Tips That Make Your Review Handy For Other Homeowners
Short and specific wins. Your goal is to help the next person hire with confidence and to give the pro fair feedback.
Five Points That Readers Value
- Scope: What you hired the pro to do and the size of the job.
- Outcome: What got finished and how it looks or works now.
- Timing: Arrival window, turnaround, and whether timelines matched the estimate.
- Price Fit: Did the final cost match the quote? Any change orders?
- Care: Clean-up, communication, and how issues were handled.
Two or three crisp sentences can cover all of that. If you have photos of the finished work, attach them. Images help other shoppers see the result without guessing.
Who Can Post Feedback On Thumbtack
To leave a rating, you need a Thumbtack account that’s tied to the project. If you hired outside the platform with no linked conversation or booking, the review prompt may not appear. When that happens, start by checking your messages and the job card tied to that pro. If the profile is gone or the thread isn’t tied to a completed job, the option may stay hidden.
Why You Might Not See The Review Option
- You’re on the wrong account or logged out.
- The project link isn’t in your messages or job history.
- The pro’s profile was removed or renamed.
- You’re using an old app build; update from the store.
Edit Or Update Your Rating Later
Thumbtack lets you change your original review one time. That way you can add new details or adjust your star choice after a fix or follow-up visit. The platform’s help page describes this one-time update flow in plain language. See: update a review.
How To Update
- Sign in on the site.
- Click your profile photo.
- Open Profile → find your past review.
- Click Edit, adjust the text or stars, then save.
Once published, the old text and rating no longer show; the new version replaces it in the pro’s list.
Writing Prompts If You’re Stuck
Blank boxes are tough. Borrow these quick starters and fill in the blanks. Keep it honest and specific.
Positive Experience
“Booked for [service]. Arrived within [window], finished in [time]. Price matched the quote and the result looks great. I’d hire again.”
Mixed Experience
“Hired for [service]. Work quality was solid, but the [scheduling/cleanup/communication] could be tighter. Final cost was [same/slightly higher] than quoted.”
Negative Experience
“Scope: [service]. The job didn’t meet the standard we agreed on. I shared photos and the pro returned to correct part of it. Sharing so others know what to ask about.”
Photos: When To Add Them
Attach pictures when the result is visual: paint, flooring, landscaping, cabinets, tile, roof patches, appliance installs, TV mounts. Snap a wide shot and a close-up. Avoid faces, house numbers, or anything that shares private info. A quick caption helps readers see what changed.
Timing: When Reviews Publish
Ratings post as soon as you submit. A pro can write a public reply. That reply becomes part of the page, which helps future customers judge not just the work, but also how the business handles feedback. Posts that break house rules can be removed by the platform. See the link above to the policy if you need the exact rules.
Troubleshooting: Fix The Common Snags
If the button isn’t showing or your review won’t send, run through this checklist. It covers login, app versions, threads that aren’t tied to a completed job, and more.
| Issue | Quick Fix | Where To Check |
|---|---|---|
| No review button | Open the job thread linked to the booking. Update the app. | Inbox/Jobs → correct conversation |
| Error on submit | Log out/in, clear cache, try another browser, attach photos again. | App settings or browser |
| Profile missing | Search the pro’s name; if removed, the prompt may stay hidden. | Search bar → pro profile |
| Hired off-platform | Reviews tie to a project thread. Start a thread to link records. | Create a message thread |
| Want to delete | Edits are allowed once. Removal only if the post breaks policy. | Content & review policy page |
Fairness And Safety
Stick to first-hand facts from your job: dates, scope, price, photos you took, and what changed after any follow-up. Avoid private info, payment details that reveal card numbers, or links to personal profiles. If a pro sends a reply you disagree with, you can add your one-time update. The platform’s policy outlines what stays up and what gets removed for rule breaks.
What Pros See On Their End
Pros get a notification with your star rating and message. They can post a public reply once per review. Many add context (what happened, how they fixed it) or share tips for the next customer. Readers often scan those replies before booking, so your clear notes help both sides.
Review Examples You Can Borrow
Appliance Install
“Installed a dishwasher and hauled away the old unit. Showed up in the first half of the window and finished in an hour. Hook-ups look clean and no leaks so far.”
Interior Paint
“Two rooms and a hallway. Trim lines are straight and the crew covered floors. Color match is spot on. Wrapped up in two visits due to drying time.”
Lawn Care
“Weekly mow and edge. Yard looks tidy and the gate is latched each time. Payment matched the quote for the season.”
How Long Should Your Review Be?
Most readers scan. Aim for 40–120 words. Lead with the result, then add one detail on timing or price, and one on care or communication. If the job had a hiccup, say what went wrong and what the pro did to make it right. That balance gives future customers real insight.
Change Of Heart After Posting?
Maybe the pro returned and fixed an issue. Great—share that in your one-time update so shoppers see the full story. Use the website profile route listed earlier, adjust the stars if needed, and add a new line that explains the fix. This single edit keeps the page accurate without wiping history.
Photo Tips For Clear Before-And-After Shots
- Stand in the same spot for the before and after.
- Use natural light when possible.
- Keep the frame simple. Clear counters or floors first.
- Add a one-line caption: “New backsplash, grout color Snow.”
Privacy And Respect
Skip last names, phone numbers, addresses, and invoices with bank info. Keep the review about the work and the service. If you’re posting pictures indoors, avoid family photos or screens that show private details. A few seconds of prep keeps your account safe.
What Happens After You Post
Your rating contributes to the pro’s overall score. New shoppers view the star average and read recent notes first. Fresh photos tend to draw eyes, so your uploads carry weight. If you praised something specific—like tidy wiring or careful masking—that helps shape what pros prioritize on the next job.
FAQ-Style Clarifications (No List Format)
You don’t need a receipt to rate if the project thread exists in your account. You can add photos later by using the edit flow noted earlier, but that single edit also replaces the text, so paste your original lines and add the new info at the end. If you hired a team through a general business name, the rating still sits on that profile.
One More Look: The Whole Flow In One Page
Open app → pick the job → tap the review button → set stars → write two to five tight lines → add a photo → submit. If anything blocks you, return to the job thread that shows the booking, or use the website’s profile path to edit once after a fix.
Skim Guide For Busy Shoppers
Want the fastest route? Use the phone app while you’re still near the project, snap a photo, and post two short lines: what got done and whether the price matched the quote. That single review helps the next person hire with confidence and gives the pro feedback they can act on.
Need Platform Rules Or A How-To From The Source?
If you want the official policy text, read Thumbtack’s content and review policy. If you just want their step list with screenshots, go to review a pro. Both links open in a new tab.