You can’t post a review on your own Facebook Page; turn on Recommendations so customers can rate you, then reply from your Page.
Facebook moved from classic star ratings to Recommendations. That shift changed where buttons live and how feedback shows up. The good news: once you enable the Reviews/Recommendations tab, customers can rate you with a Yes/No, add text, upload photos, and their posts roll into your Page’s score. Below, you’ll see clear steps for desktop and phone, a quick menu to share a direct link, and fixes when things don’t show up, when set up publicly.
Leaving A Review On Your Facebook Business Page — Step-By-Step
Before customers can rate you, the Reviews/Recommendations tab must be visible. Many Pages hide it by accident during setup or when switching to the new Pages experience. Here’s how to surface it and guide people to post.
Turn On The Reviews/Recommendations Tab
- Open your Page, select Settings, then Privacy → Page and tagging.
- Find “Allow others to view and leave reviews on your Page” and switch it on. The Reviews tab appears in your Page menu.
- Under Templates and tabs, move Reviews higher so visitors spot it fast.
How Customers Leave A Recommendation (Desktop)
- Visit the business Page.
- Click Reviews.
- Choose Yes or No to recommend.
- Write feedback and, if helpful, add photos. Post publicly to help others.
How Customers Leave A Recommendation (iPhone/Android)
- Open the Facebook app, search the business, then open the Page.
- Tap Reviews under the header image.
- Tap Yes to recommend or No if not.
- Tap Share your experience…, write details, add photos, and post.
Quick Ways To Share Your Review Link
You can send people straight to your Reviews tab:
- Add
/reviewsto the end of your Page URL (e.g.,facebook.com/yourbrand/reviews). - Create a login-redirect link for non-Facebook users:
https://www.facebook.com/login/?next={ENCODED_REVIEWS_URL}. - Place the link in email signatures, receipts, appointment reminders, and QR codes at checkout.
What The Reviews/Recommendations Feature Includes
Visitors can leave a Yes/No recommendation with optional text, photos, and tags like “friendly staff.” Your Page aggregates these into a score out of five. You can reply as the Page, report spam, and showcase top quotes in posts and stories.
| Action | Where It Happens | What Visitors See |
|---|---|---|
| Rate with Yes/No | Reviews tab | Recommend or Don’t recommend prompt |
| Write feedback | After rating | Text box with character room |
| Add photos | Mobile and desktop | Image attachments in the post |
| Use tags | Mobile | Preset tags like “great service” |
| Report abuse | Three-dot menu | Report post flow |
| Page reply | As the Page | Public response below the review |
Step-By-Step: Reply, Feature, And Share Reviews
Reply The Right Way
- Thank the customer by name. Keep it short and specific.
- Tackle one detail they mentioned. Offer help or a fix if needed.
- Sign off with a next step: link to booking, menu, or help inbox.
Keep replies concise. Avoid jargon. Stick to plain language.
Feature Great Feedback In Your Feed
Turn standout quotes into social posts. Create a simple graphic, paste a short line from the review, credit the customer with first name and initial, and link back to the Reviews tab. Rotate fresh quotes monthly so your feed doesn’t feel repetitive.
Share Reviews Off Facebook
Add two placements that get seen often:
- Your website’s homepage or product pages: embed one or two quotes near the primary call-to-action.
- Automations: include your Reviews link in email and SMS after delivery or service completion.
Policy And Safety Basics You Should Know
Facebook’s Recommendation flow lets anyone post feedback to your Page. If a post breaks rules or looks fake, use the three-dot menu to report it. If things get noisy, you can also turn Recommendations off in settings. Official help pages cover the mobile steps to post a recommendation and the path to report content that crosses the line.
Practical Scenarios And Exact Click Paths
Customers Can’t Find The Reviews Tab
Move Reviews to the top of your tabs list. On desktop, open your Page, pick Settings → Templates and tabs, then drag Reviews near the top. On mobile, check Professional dashboard → Settings, then look for Reviews in the tabs list.
You Want A Direct Link For Texts And Emails
- Copy your Page URL.
- Add
/reviewsto the end. - Shorten it with your preferred URL shortener so it’s easy to share.
You Need A Step Sheet For Front-Desk Staff
- Ask the guest if they’re happy with the visit.
- Open your Reviews link on a tablet.
- Let them scan a QR code to open the same link on their phone.
- Remind them that public posts help neighbors pick a business.
What To Do When Things Don’t Show Up
Missing reviews usually come down to three spots: the tab is hidden, privacy on the post isn’t public, or Recommendations are suspended for policy reasons. Work through the checks below.
| Problem | Likely Cause | Fast Fix |
|---|---|---|
| Review tab is missing | Tab disabled or placed low | Enable Reviews in settings; move tab near top |
| Customer says they posted but you can’t see it | Audience set to Friends | Ask them to repost Public so it counts toward your score |
| Score dropped or posts vanished | Recommendations suspended | Check Page Quality; follow prompts to appeal |
| Photos won’t upload | Spotty network or app cache | Try desktop, or clear cache and upload again |
| Spam hits the tab | Fake accounts or keywords | Report via three-dot menu; reply once with a short statement |
| Wrong Page got the post | Similar names | Send your direct Reviews link |
Make Reviews Easy To Win
Ask At The Right Moment
Timing beats volume. Ask right after delivery, checkout, a clean service hand-off, or a solved ticket. Add a short script: “Glad everything landed well. Would you mind sharing a quick note on our Facebook Reviews tab?”
Keep Prompts Short
Short prompts lead to more posts. Give two cues: “What did you buy?” and “What should a friend know before ordering?” That mix produces helpful detail without turning into a wall of text.
Use Staff Cards And Receipts
Print a tiny card with your Reviews link and a QR code. Tuck it into bags, sleeves, or invoices. If you run bookings, add the link to the arrival email and the thanks-for-visiting note.
Respond With Care
Set a one-business-day target for replies. For praise, thank them and mention one detail. For a miss, own it, give a direct channel, and offer a make-good if policy allows.
Frequently Missed Settings That Affect Reviews
- Page category: Some layouts hide the Reviews tab. Pick a category that supports customer feedback.
- New Pages experience: Menus moved. Use the professional dashboard to find tabs and tools.
- Notification rules: Turn on alerts for new recommendations so you can reply fast.
- Moderation tools: Add keyword alerts for common spam terms.
Legal And Platform Etiquette
Don’t offer incentives that condition the tone of a review. You can ask for feedback and share the link, but steer clear of rewards tied to a positive rating. Keep replies professional, skip private details, and move sensitive chats to direct messages.
Reference Steps From Official Help
Meta’s help pages document the mobile flow to recommend a business and the way to report a post that breaks rules. Use those when training staff or writing a customer hint sheet. See report a recommendation and recommend a business from the app.
Can You Review Your Own Business Page?
No. Facebook blocks Pages from reviewing themselves. You can reply to customers, pin your best quotes in posts, and share links that invite fresh feedback, but you can’t submit a review as the Page. If you want to rate a supplier or a partner, switch to your personal profile and post on their Page’s Reviews tab instead.
How The Score Works
Your Page displays an average out of five based on recent Recommendations and past star ratings. Newer posts tend to weigh more than older ones, and private-audience posts don’t count. Write replies that solve issues, since readers scan responses as closely as the feedback itself. A steady cadence of fresh posts helps the score feel current.
Exact Mobile Flow You Can Share With Customers
- Open Facebook and search for the business name.
- Tap the Page, then tap Reviews.
- Pick Yes to recommend or No if not.
- Tap Share your experience…, type a short note, add photos, and post to Public.
If a customer asks about policy enforcement, point them to Facebook’s flow to report a recommendation. For staff training, you can also share the official mobile steps to recommend a business from the app.
Playbook For Service, Retail, And Restaurants
Service Brands
Add your Reviews link to ticket solved emails and to the closing chat message. Mention the tech by name in your reply posts so readers see accountability. Rotate a monthly post that thanks customers for sharing their stories and includes the Reviews link again.
Retail
Place a countertop tent with a QR code that opens your Reviews URL. If your team writes order notes, add the link under the tracking number. When a shopper sends a compliment by message, ask for permission to quote and invite them to post the same line on the Reviews tab.
One-Page Checklist
- Settings → Privacy → Page and tagging: switch Reviews on.
- Create a short URL:
yourbrand.com/fbreviews→ redirect tofacebook.com/yourbrand/reviews. - Write a 1-minute reply script for praise and a 3-step script for misses.
- Turn on notifications for new recommendations and set a same-day reply target.