On a Facebook business Page, open Reviews, choose Yes or No, write at least 25 characters, add photos if you like, then share your feedback.
Stuck on how to post a helpful rating for a shop, cafe, or service you tried? You can do it in a minute if you know where the switch lives on the Page. This guide walks you through the exact taps and clicks, the wording that lands well, and the fixes when the Reviews tab is missing or greyed out.
Posting A Review On Facebook Pages — Step-By-Step
Below are the fastest paths for phone and desktop. The steps are nearly the same across iPhone, Android, and web. If you do not see Reviews, the Page owner may have turned the tab off or the Page type may not allow it; skip down to the fixes section.
On iPhone Or iPad
- Open the Facebook app and find the business Page.
- Tap Reviews under the header image.
- Tap Yes to recommend or No if you would not.
- Type at least 25 characters about your experience. Add a photo if it helps.
- Pick the audience (Public is common) and tap Share.
On Android
- Open the Facebook app, search the business name, and open its Page.
- Tap Reviews.
- Choose Yes or No.
- Write a short, specific note and add images if useful.
- Confirm the audience and post.
On Desktop Web
- Go to the business Page.
- Click the Reviews tab in the left sidebar or under the More menu.
- Select Yes or No.
- Type your comments and attach photos if you want.
- Set the audience and click Post.
Where To Find Reviews On Each Platform
This quick chart shows the usual path to the Reviews area across devices.
| Platform | Path | Notes |
|---|---|---|
| iPhone / iPad | Page → Reviews | Button sits under the header image. |
| Android | Page → Reviews | May appear under the tabs row. |
| Web | Page → Reviews | Find it in the sidebar or More menu. |
You can see the official mobile steps in Facebook’s help pages for iOS and Android. They spell out the taps, the Yes/No choice, and the 25-character minimum for the text box. If your post breaks a rule, you can report a review as well.
What A Helpful Review Looks Like
Your goal is to be clear and fair. Short is fine if it gives someone enough detail to decide. Stick to what you used, what went well, and what could be better. A simple format makes this easy:
Use A Simple Three-Line Format
- Context: What you bought or booked, plus date or time window.
- Best Bits: One or two concrete wins (speed, taste, fit, pricing clarity).
- Room To Improve: One clear tweak the business could make.
Keep it factual, avoid personal info, and skip private order numbers or links. If staff names are relevant, initials are safer than full names. Attach a photo only when it adds clarity, like a menu, a finished repair, or a before/after shot.
Can’t See The Reviews Tab? Try These Fixes
Plenty of Pages hide or lose the Reviews tab. Sometimes the owner turned it off, sometimes the Page template changed, and sometimes you’re in a region where the feature is limited. Work through these quick checks.
Checks For Regular Users
- Open the Page on both phone and desktop. Tabs shift between layouts.
- Look under the More menu on web if the sidebar is crowded.
- Confirm you’re on a business Page, not a profile.
- Ask the owner if recommendations are enabled. Many Pages hide the tab during a rebrand.
Checks For Page Admins
- Open your Page settings.
- Go to Templates and Tabs.
- Locate Reviews and toggle it on. Drag it higher to make it easy to find.
- Confirm the Page category allows Reviews. Local and service types tend to have it.
- Check age or country limits that might block users from seeing tabs.
Writing Tips That Build Trust
Clear reviews help neighbors and friends decide. Aim for details a first-timer would care about. Keep the tone calm. If something went wrong, state the facts and a fix you’d accept. If everything shined, say what stood out beyond a generic “great.”
Do’s
- Share specific tasks or items you used.
- Quote simple numbers when you can (wait time, price range, turn-around).
- Mention staff initials only when needed.
- Use photos that prove a point.
Don’ts
- No private info, order links, phone numbers, or street details.
- No insults, threats, or hate speech.
- No photos of minors without consent from a guardian.
Edit Or Remove Your Own Recommendation
Changed your mind or spotted a typo? Open the post on the business’s Reviews tab, tap the three dots, then choose edit or delete. If you delete it, the text and photos are removed from the Reviews feed.
Report A Post That Breaks The Rules
If you see a review that breaks platform rules (spam, hate speech, graphic images), use the three-dot menu on that post and send a report. The platform will review it and may remove the post. Repeat flags or matching keywords can speed up action.
Common Reasons You Can’t Post
If you get errors or the button won’t respond, test the items below. One of these usually fixes it.
| Issue | What To Try | Why It Helps |
|---|---|---|
| Reviews tab missing | Ask the owner to enable it in Templates and Tabs. | Some Page templates hide it by default. |
| Button disabled | Switch devices or browsers; clear cache; update the app. | UI bugs often vanish after a refresh. |
| Post rejected | Remove slurs, private data, or links; keep it factual. | Content filters block risky items. |
| Audience set to Only Me | Change the audience to Public. | Private posts won’t show on the Reviews tab. |
| Feature paused by platform | Try again later or contact the Page owner. | Policy sweeps can pause new posts. |
Good Wording You Can Borrow
Need quick phrasing? Mix and match lines like these to keep things fair and useful.
Positive
- “Quick check-in, clear prices, and tidy work area.”
- “Tasty lunch, kind staff, and steady wifi.”
- “Repair finished two days early. Will use again.”
Mixed
- “Friendly staff; order was late by 20 minutes.”
- “Fit was spot-on, but delivery packaging was dented.”
Negative
- “Order arrived cold and 40 minutes late.”
- “Issue not fixed after two visits; refund requested.”
Privacy, Tagging, And Photos
Set your audience before you post. Public helps others who are shopping. Tag friends only if they joined you and want the tag. Crop license plates, home numbers, or faces that are not yours. Keep images clean and safe for a wide audience.
For Owners: Turn Reviews On And Make Them Easy To Use
Owners can raise the odds of fair feedback by making the tab easy to find and by answering posts in a human voice. Here is a short setup list:
Setup List
- In Templates and Tabs, toggle Reviews on and move it near the top.
- Check Page category and location fields.
- Remove strict age or country limits unless required.
- Reply to both praise and complaints within a day when you can.
In some regions, the system uses a simple Yes/No choice instead of 1–5 stars. The text box still matters. Ask for clear details, not just a cheer or a rant.
When A Review Crosses The Line
Spotted spam, hate speech, or a false claim? Use the three-dot menu on the review to send a report to the platform. If you own the Page, you can also reply with a brief note and a path to sort things out offline.
Quick Links To Official Steps
See Facebook’s guidance to recommend a business and to report a recommendation. Both links explain the taps, the Yes/No choice, and the correct way to flag a post that breaks a rule.
What Happens After You Post
Your text lands in the Page’s Reviews feed and may also appear on the business’s timeline module. Friends can see that you posted, based on your audience setting. The owner can reply, react, or share your post to their feed. If you edit your text, the system keeps a small “edited” tag.
Star Ratings Versus Yes/No
Many regions moved from 1–5 stars to a simple Yes/No toggle with a text box. The shift puts weight on the written part. If your area still shows stars, add text anyway so readers know why you picked that number. Text carries context that a number cannot show on its own.
Sample Lines By Business Type
Food And Drink
- “Spicy ramen, quick seating at noon, and clear allergy notes on the menu.”
- “Brunch rush at 10 am; wait was 25 minutes; staff kept the list moving.”
Home Services
- “Tech arrived at 9:05 am, wore shoe covers, and cleaned the work area.”
- “Quote matched the bill; drain cleared in 40 minutes.”
Retail
- “Size chart matched the fit; pickup was ready at the stated time.”
- “Return took under five minutes with a QR code.”
Extra Troubleshooting Notes
If the Reviews button still will not load, try logging out and back in, turning off VPN, or switching to a private window. On mobile, force close the app and clear cached data. If nothing changes, capture a short screen recording and send it to the Page owner; they can check Page limits, country settings, or confirmed outages. When the platform runs a wide sweep, the feature can pause for a short while.
Ask a friend to check the same Page; if they see Reviews, your account settings likely block it.