To post a Booking.com review, open your past trip, choose the property, rate each category, write comments, and submit.
You booked a stay, checked out, and now you want your feedback to help the next traveler. This guide walks you through every way to post a rating on Booking.com, what the rules mean, and how to fix common hiccups. You’ll see phone tips, desktop clicks, timing windows, and smart writing pointers so your comments land and stay published.
Leave A Booking.com Review Step-By-Step
Below is the quick path on web and in the app. The exact labels can shift a bit, but these steps stay consistent across most regions.
On Desktop
- Visit Trips in your account, then open the booking under Past.
- Find the prompt that says Write a review or similar.
- Score categories like cleanliness, comfort, facilities, value, and location.
- Add your comments. Short, clear notes help readers: what went well, what needs work.
- Attach photos you took, if you have them, and submit.
On The Mobile App
- Open the app and tap the profile icon.
- Go to Trips → Past, choose the stay, then tap the review card.
- Set the overall score and category sliders.
- Write your text review and add images from your camera roll.
- Hit submit. You’ll see a confirmation once it goes through.
Using The Email Invitation
After checkout, Booking.com sends an invite with a direct link to the review form. Open the message, click the link, rate the stay, write your notes, and finish the form.
Quick Paths, Where To Tap, And Timing
This table gathers every common route to the form, the menu labels you’ll see, and when each route is available.
| Method | Where To Tap/Click | Time Window |
|---|---|---|
| Desktop account | Trips → Past → Write a review | Opens after checkout; invite arrives soon after |
| Mobile app | Profile → Trips → Past → Review card | Same as desktop |
| Email link | Invitation email → Write a review | Works during the active review period |
Who Can Post And What Counts
Only guests linked to a real reservation can post feedback. The platform calls these “verified” reviews. That means your review form appears only for bookings tied to your account or invitation link. If you arrived at the property but could not stay, you may still be able to submit remarks tied to that booking.
Content goes through automated checks and, when needed, human review. The service removes posts that break house rules. You can read Booking’s public policies here: how guest reviews work and guidelines and standards.
Timing: When The Form Appears And When It Expires
An invite usually lands about two days after your scheduled checkout. From there, you get roughly three months to send your feedback. These time frames come from Booking’s partner guidance on review workflows, which states that invitations go out around 48 hours after checkout and that guests have 90 days to submit. If you’re still inside the window and don’t see the form, try the app or the desktop site, or open your email invite again. If the window has closed, you won’t be able to post for that stay.
How Scoring Works
You set an overall score, then rate category sliders such as cleanliness and staff. Newer systems weigh the overall score while showing the category breakdown to readers. Keep your text aligned with your scores to avoid moderation flags for mismatched content.
Writing Tips That Help Readers
Short, concrete details beat vague lines. Think in snapshots a traveler can use. Here’s a simple checklist you can follow while the stay is fresh.
What To Include
- Room and bathroom details: bed comfort, water pressure, noise level.
- Cleanliness: what you saw on arrival, housekeeping consistency.
- Staff and service: speed, clarity, problem handling.
- Location intel: transit, nearby food, safety feel.
- Photos that show what words can’t: lighting, wear, view.
What To Skip
- Private data about staff or guests.
- Claims you can’t back up.
- Copy-pasted rants from other sites.
- Off-topic content unrelated to the stay.
Edit, Delete, Or Report A Problem
Once submitted, you can’t freely rewrite a post inside your account. To request a change after posting, contact Booking.com’s Customer Service team. For content that breaks site rules, you can flag the review directly on the property page; the platform evaluates reports against its standards and may remove items that break those rules. Review checks and enforcement details are outlined in Booking’s verification and enforcement policy.
Troubleshooting: Why The Review Form Isn’t Showing
Run through these quick checks before you give up.
Top Checks
- You’re signed in with the same email used for the reservation.
- The booking sits under Past trips, not Upcoming.
- You waited at least 48 hours after the scheduled checkout time.
- You’re still inside the review window.
- You opened the latest email invite sent to that booking.
Fixes That Work
- Use the desktop site if the app stalls.
- Try a different browser or clear cache.
- Check spam for the invite message.
- If needed, ask Customer Service to resend the invite.
What Booking’s Rules For Content Say
Reviews must be original and unbiased, and tied to a real booking. Property partners can’t offer perks for reviews or post for guests. Posts with hate speech, threats, spam, or private data can be blocked or removed. You can read the full standards on the official policy page linked earlier.
Response From Properties
Many managers reply to guest comments through their partner portal. If you raised a clear issue in your post, leave dates, room numbers, and what staff told you. That helps the team follow up and helps readers weigh your story.
Privacy, Name Display, And Photos
Feedback shows with your first name and a portion of your surname, plus origin country when available. Photos should be yours and free of private data like IDs or credit cards. The service may blur faces or reject images that breach policy.
When Your Review Might Be Rejected
Common reasons include content that breaks house rules, threats, ads for other services, or text unrelated to the stay. Another common cause is a post that tries to identify a private person. Keep your write-up focused on the room, the facilities, and the service you received.
Frequently Missed Steps That Hurt Good Reviews
- Posting long after checkout when the window already closed.
- Submitting only a score with no text, leaving readers with no context.
- Using all caps or slang that triggers content filters.
- Uploading images you didn’t take.
- Submitting from a different account than the one tied to the stay.
Template You Can Copy When You’re Short On Time
Use this fill-in outline to get a clear, fair review in two minutes.
Two-Minute Outline
- Stay details: dates, room type, traveler type (solo, couple, family).
- What worked: two short wins, with specifics.
- What needs work: two clear fixes the property can act on.
- Would you return: yes/no and why.
Edge Cases Travelers Ask About
If you reached the property but couldn’t stay, your booking can still unlock the review form. Posts without an underlying reservation aren’t accepted. Managers can flag a post, but removal needs a rule-based reason; disagreement alone doesn’t qualify. If you need to change a published post, contact Customer Service and ask about an edit request tied to your booking ID.
Policy Snapshot: Time Windows, Edits, And Removals
Here’s a compact reference for the rules travelers ask about most.
| Topic | What To Know | Source |
|---|---|---|
| Invite timing | Typically sent ~48 hours after checkout | partner review process |
| Submission window | Guest has 90 days to submit | guest review scores |
| Edit after posting | Contact Customer Service for changes | how reviews work |
| Content rules | Original, unbiased, no incentives | review standards |
| Moderation speed | Target decision within about five business days | verification & enforcement |
Ethical Tips So Your Words Help Others
Stick to what you saw and heard. Share proof when you can. If a safety issue came up, point readers to specifics they can check at the property. Keep personal data out of the post.
Final Checklist Before You Hit Submit
- Your overall score matches the tone of your text.
- Your notes list concrete details someone can act on.
- No private data in text or photos.
- You kept a calm tone, even with big issues.
- You used the correct account and the active invite.