Use the product page’s “Write a review” section or the post-purchase email to rate and comment on your American Eagle purchase.
You can share feedback on two fronts: product pages on the site and public store pages across the web. Product page feedback helps shoppers pick sizes, fabrics, and fits. Brand or store feedback helps the company spot service gaps. This guide gives clear steps for both routes, plus tips that make your words carry weight.
Fast Ways To Post A Product Review
The fastest route is right on the product page. Scroll to the ratings area, tap the stars, and a form opens. Add a star score, a short title, and your take. You can add fit notes, body data, and photos. Many items show a “Review this product” or “Write a review” call above the list of comments.
| Where You Start | What You Do | When It’s Best |
|---|---|---|
| Product page on ae.com or Aerie | Scroll to Reviews → choose a star rating → fill the form → submit | When you already have the item page open |
| Order email after delivery | Open the “rate your item” link → it jumps you to the review form | Great after a few wears or washes |
| Your account order history | Find the order → pick the item → follow the prompt to review | When you want to review several items at once |
Leave A Product Rating On The Website: Step-By-Step
- Open the item page on the site. Jeans, tees, swim, and accessories all show a ratings block low on the page.
- Scroll to the reviews panel. Tap the star count or the “Write a review” button. A form slides open.
- Pick a star rating. Add a short title and an honest comment. Add fit notes like height, weight, and usual size if the form offers those fields.
- Attach one or two photos that show fit or fabric texture. Use clear lighting and crop out faces if you prefer.
- Submit. Many reviews show up after a short check by a moderation tool, so they might not appear right away.
American Eagle’s own pages show this flow on many listings, where a “Review this product” prompt opens the submission form. You’ll also see reviews that include photos and body data once they’re posted. The layout varies slightly by country site, yet the process stays the same.
Rate Through Email Or Your Account
After delivery, you might get a message that invites you to rate items from that order. Tap the item link in the message to jump straight to the review form. If you don’t see an email, sign in on the site, open your order history, pick the item, and look for a review prompt. Many shoppers prefer this route when they want to post several comments in one sitting.
Can You Write A Review In The App?
The mobile app is great for tracking orders and adding favorites, yet product comments still route to web forms. You can start from the app by opening a product and tapping through to the reviews section, which then loads a web view for the write-a-review step.
Tips That Make Your Review Useful
- Be specific. Mention the fabric feel, stretch, rise, and details like pocket depth or tag itch.
- Add fit data. Leave height, weight, body type, and the size you bought. Call out if you sized up or down.
- Describe care. Say how it handled a wash or a day of wear. Any dye transfer? Any shrink?
- Share photos. One front shot helps a lot, clearly. Crop faces if you want to stay private.
- Stay balanced. Praise what works, and point out the misses. That mix helps buyers and the brand.
Store And Brand Feedback Outside Product Pages
You can also share a store or service take on major review hubs like Google Maps or Trustpilot. This kind of note won’t appear on a product card, yet it can guide store managers and service teams. Keep it short, list the store city, and attach a receipt photo if you have one.
Privacy, Data, And Moderation
When you post on the brand’s site, the form may request a nickname, email, body data, and your star score. The Privacy Notice lists these fields under product ratings and reviews. You can learn what gets collected and why on the company’s policy page.
Need help with an order or a review that won’t post? The help center lists several ways to reach service by phone or chat.
Common Reasons A Review Doesn’t Show
If your text isn’t live yet, there are common causes. The form could have failed to send, the content might have triggered a filter, or the item page might be retired. Use this quick list to fix most snags.
| Issue | Likely Cause | Quick Fix |
|---|---|---|
| No confirmation screen | Session timed out or weak signal | Refresh, sign in again, then paste your saved text and resubmit |
| Photo won’t upload | File too large or wrong type | Resize to under 2–3 MB and use JPG or PNG |
| Review never appears | Moderation hold or retired product | Check your email, then try the item’s main category page or contact service |
| No “Write a review” button | Mobile view or app shell hiding the link | Open the item in a browser tab and scroll to the ratings block |
| Can’t find past orders | Guest checkout used | Use the order email’s review links or contact service to attach the order to an account |
How To Write A Review That Shoppers Trust
Think like a fit guide. Lead with size and fit, then comfort, then styling notes. Keep it short and plain. Caps lock and long rants turn readers away. A clear, direct tone gets upvotes and “helpful” marks. If a size chart helped, say which. If the color shifts in daylight vs. indoor light, say so. These small cues save returns for the next shopper.
What To Include
- Height, weight, usual size, and the size you kept
- Where the fabric stretches or bags out
- What shoes or tops you pair with it
- Any care steps you tried
- A tip for finding the right size in that item line
What To Skip
- Personal data you don’t want public
- Off-topic comments about shipping times (send those to service instead)
- Links to outside stores or promos
Posting A Store Review On The Web
Want to rate a local shop visit? Open Google Maps, search the store name and city, and use the “Write a review” button. Keep the note brief: line speed, staff care, fitting room condition, and stock levels. Add a date so readers know when the visit took place. This lives apart from product pages, yet it still helps shoppers who plan a trip.
Where To Get Help If Something Goes Wrong
If your post vanishes or you need help with an order tied to your comment, reach out to service. Phone, chat, and email options are available every day. You can also write a letter if you prefer a paper trail. Keep your order number handy and attach screenshots of any error messages.
Quick Checklist You Can Save
- Open the product page and scroll to Reviews.
- Tap the stars → fill the form with clear, honest notes.
- Add fit data and a photo under natural light.
- Post from the email link if you bought as a guest.
- Use service channels if the post won’t publish.
Why Your Feedback Matters To Other Shoppers
Fit can swing by fabric and cut. Short lines on rise, stretch, and ankle break help buyers pick the right size the first time. Photos show drape better than size charts. Your note trims returns and saves time for the next person who loads the page.
Photo And Fit Data: What Works Best
A crisp photo tells the story fast. Stand by a plain wall, set a timer, and use window light. Show the waist, thigh, and ankle so readers can judge taper and rise. If it is a top, show shoulder seam placement and sleeve length. Crop out any faces if you want privacy. One image is plenty; two is the max you need.
Fit data helps the most. State height and weight in the form fields, then add notes such as “curvy hips” or “broad shoulders.” If the fabric stretches, say whether it snaps back by day’s end. If a waistband rolls, say when it happens. Plain, direct notes like these steer buyers toward the right tag.
Short Review Templates You Can Copy
Denim sample: “5’6”, 145 lb, athletic build. Tried 6 and 8; kept 6. Mid-rise sits an inch below navel. Stretch holds shape all day. Regular length hits top of sneaker. Washed twice; no dye transfer.”
Legging sample: “5’9”, 170 lb, long torso. Large fits snug at waist without rolling. Matte fabric with light compression. No sheerness when bending. Washed cold; no pilling yet.”
Sizing Notes By Category
Denim
Rise and fabric blend set comfort. Stretch blends suit long days. Rigid pairs relax after an hour, so the first try may feel snug. Say this to guide size picks.
Tops
Shoulder seams tell the fit. If the seam drops past the shoulder tip, the cut runs slouchy by design. Add sleeve length and cuff width for clarity.
You can read how the company handles review data in the Privacy Notice, which lists the fields collected for ratings and reviews. If you need hands-on help with a post or a stuck form, use the Contact Us page to reach phone or chat service.