No, Marketplace reviews can’t be disabled; you can report rule-breaking feedback or reply, while Page owners can switch off Recommendations.
You want control over feedback. You want clean storefront vibes, fewer distractions, and less risk from drive-by ratings. Here’s the straight answer, plus the fixes that actually work today. We’ll walk through what’s possible on a personal Marketplace profile, what changes if you sell through a Page, and the steps to protect your reputation without breaking any rules.
What You Can And Can’t Control With Marketplace Feedback
Marketplace uses a ratings system tied to the buyer-seller transaction flow. It builds trust signals for shoppers, but it also locks some switches. You can’t remove feedback at will, and you can’t hide your overall score. That said, you still have tools: report a review that crosses the line, reply with context, and push new happy buyers to rate you.
| Action | Is It Possible? | Where It Applies |
|---|---|---|
| Disable all ratings | No | Personal Marketplace profile |
| Hide a single rating | No | Personal Marketplace profile |
| Report a review | Yes | Violations of policies |
| Reply to a review | Yes | Public seller profile |
| Delete a review you wrote | Sometimes | As the rater, within a short window |
| Turn off Recommendations | Yes | Business Page (not Marketplace score) |
Disable Reviews On Marketplace: Options That Work
This is where the wording trips people up. There are two worlds on Facebook: the personal Marketplace profile tied to your account, and the business Page you may also run. The first has ratings you can’t switch off. The second has a Reviews/Recommendations module you can disable. If you sell only with a personal profile, there’s no global kill switch. If most sales run through a Page shop, you can remove the Reviews tab and stop new Recommendations with a settings toggle.
Marketplace Profile Rules In Plain Language
Your profile score lives next to your name on listings. You can’t turn that off. You can’t delete ratings other people left for you. You can report a review if it breaks rules like spam, hate speech, or threats. You can reply to share context, fixes, or proof.
Business Page Settings That Hide Page Reviews
Pages use a Reviews/Recommendations system. Page admins can switch that module off in settings. That removes the public ratings widget and blocks new Recommendations on the Page. It does not touch the score on your personal Marketplace profile.
Step-By-Step: Report A Bad Marketplace Review
Flag content that breaks platform rules. Use clear notes and attach screenshots from the chat or order if you have them. Keep the tone short and factual. Here’s the flow that gets you through the queue fast.
- Open Facebook, go to Marketplace, then find the review tied to the deal.
- Tap the three dots next to the review and choose the report option.
- Pick the policy that fits best, add a short line that explains the issue, and submit.
- Check your Support Inbox for updates. If you win, the review disappears.
Don’t spam the form. One clean report with receipts works better than five copies. If the review is a mix of opinion and facts, reply with the fix you offered and leave it at that.
How To Respond So Shoppers Still Trust You
A calm reply beats silence. Buyers skim your replies to judge how you handle bumps. Keep it short, name the fix, and invite a message thread if private details are needed. If you solved the problem, ask the buyer to update their rating. Many do, once they feel heard.
Reply Template You Can Adapt
Hi [Name] — thanks for the note. I’ve sent you a message with a pickup/exchange option and a refund offer. I’ll sort this today.
Ask Happy Buyers For A Quick Rating
After a smooth handoff, send a friendly line with the completed order link. Ratings stack fast when you ask within a day. That steady stream dilutes an odd outlier review and keeps your score healthy.
Exact Clicks: Turn Off Page Recommendations
If you run a Business Page and want to remove the Reviews widget, do it in settings. Use this when you’re dealing with spam waves or when a test Page isn’t ready for public feedback.
- Open your Page and go to Settings.
- Go to the section for Reviews or Recommendations.
- Switch the toggle off. The tab and star rating vanish on the Page.
This switch affects only the Page. If you also sell with a personal profile, your Marketplace rating stays visible on listings.
For the official wording, see turning Recommendations off for Pages, and the Help steps to report a seller review. These links match the controls you’ll see in the app.
When A Reviewer Wants To Change Their Own Rating
Buyers sometimes post in haste. In many cases the person who left the rating can delete or edit their own review for a short window. Point them to the review on their side and ask them to remove it if you already solved the issue. Don’t pressure anyone; a polite nudge works better.
| Situation | Your Best Move | Goal |
|---|---|---|
| Clear policy violation | Report with proof | Removal |
| Late pickup, small mix-up | Reply with fix | Update or balance |
| Spam wave on your Page | Disable Recommendations | Stop new hits |
| Buyer regret post-sale | Offer exchange/refund | Win back trust |
| Accidental low rating | Ask buyer to edit | Correct record |
Practical Guardrails That Keep Scores High
- List clearly. Add condition notes, tested functions, and real photos from every angle.
- Confirm pickup plans. Share a window, a landmark, and a phone number before anyone drives.
- Use receipt pics. Snap the chat line that shows price, meet point, and item state.
- Package well. Bubble wrap electronics; bag tiny parts; tape loose lids.
- Close the loop. Send a thank-you and the rating request once the handoff ends.
Myths That Waste Time
“There’s a hidden switch that hides every review.” There isn’t for personal profiles. Pages have a toggle for Recommendations, and that doesn’t change Marketplace scores.
“Deleting the listing removes the rating.” Ratings attach to the transaction, not just the live listing tile.
“Multiple reports guarantee removal.” One well-documented report beats a pile of copies.
Simple Workflow For Reputation Maintenance
- After each sale, send a rating prompt with the order link.
- Check reviews weekly and sort by newest.
- Reply within 24 hours with a fix or a clear note.
- Report policy breaks only, not opinions.
- Track repeated patterns and adjust your listing template.
When To Switch To A Page Shop Flow
If you run volume, a Page shop brings perks: listings under a brand name, shop tabs, and ad tools. It also gives you the option to disable Recommendations during a spam storm. Many local sellers start personal, then move to a Page once they hit steady throughput. Both paths can work; pick the one that fits how you sell.
Takeaways You Can Act On Today
- You can’t switch off ratings on a personal Marketplace profile.
- You can report rule-breaking reviews and reply with fixes.
- Page admins can disable the Reviews/Recommendations tab on the Page.
- New positive ratings stack fast when you ask for them.
You can’t silence every rating, and that’s okay. Use the tools you do have, keep replies short and helpful, and keep sales moving. Shoppers read signals. A seller who fixes issues and earns fresh five-star notes wins the click. Keep things simple and steady.
What Counts As A Policy Violation Worth Reporting
Not every harsh line meets the bar for removal. Star ratings tied to honest opinions stay. Go to the report tool only when the text breaks clear rules. The easiest calls are hate speech, slurs, threats, doxxing, spam links, or reviews about a different seller entirely. Content that names a price you never set or a pickup you never agreed to can also be strong cases if your chat log proves it.
Proof That Helps Your Case
- Timestamped chat screenshots that show the deal terms.
- Photos of the item at handoff that show the condition was as listed.
- Delivery receipts or tracking for shipped items.
- Buyer messages that admit a mix-up or regret after use.
When A Report Fails, What Next?
Sometimes a report doesn’t lead to removal. That’s not the end. Stack fresh wins above it. Ask the last five happy buyers for ratings the same day. Move a few low-risk items with fast pickups to get quick stars. Shoppers will see your process, then judge the old review in context.
Reply Lines For Common Scenarios
No-Show Or Late Pickup
“I waited at the spot during the window we agreed in chat. I’ve sent a new time that works for both of us.”
Item Not As Expected
“I test items before listing and add close-up photos. I’ve messaged you with an exchange or refund option.”
Shipping Delay
“Label printed on [date]. Carrier scan shows movement on [date]. I’ve sent you the tracking link and a small partial refund.”
Smart Setup To Prevent Friction
Clear listings reduce bad surprises. Write model numbers, sizes, and any quirks up front. Add a simple return window for defects. Keep a text note in your phone with your standard pickup message: day, time range, map pin, and a line asking buyers to message if they run late. Copy, paste, send. These habits prevent messy threads that later become one-star gripes.
Safety And Records
Meet in bright public spots or a lobby with cameras. Bring a friend for high-value items. Keep chats on platform so the transcript lives in one place. Snap a quick selfie with the buyer and the item only if they agree; it helps prove handoff.