Yes, you can view store star ratings in Too Good To Go; detailed written comments aren’t publicly available inside the app.
Shoppers ask this all the time because a fast read on quality saves time and money. The marketplace shows a star score for each partner, plus the number of ratings. That score helps you judge consistency at a glance. A tap-through feed of long comments isn’t part of the shopper view, so you won’t find pages of text reviews like you might see on a hotel or rideshare site. This guide explains where ratings appear, what the numbers tend to mean, and smart ways to choose strong Surprise Bags without chasing rumor threads.
Seeing Ratings On Too Good To Go — What’s Visible
Open the map or list and you’ll spot stars next to each partner’s name. You can sort results by rating to push steady performers to the top of the list. Inside a store page, the average score and the rating count sit near the title, next to pickup slot and price. That layout keeps the key signals one tap away when you’re moving fast between work, errands, and pickup windows.
| Location In The App | What You See | Can You Open Comments? |
|---|---|---|
| Browse Map/List | Star score plus rating count on each card | No |
| Store Page | Average score near title, rating count, pickup window | No |
| Past Orders | Your own rating prompt after pickup | No public thread |
Why Ratings Exist And How They’re Collected
After each pickup, the app invites buyers to rate the experience. Stores build a track record from this steady flow of post-order feedback. Company policy notes that shoppers may submit reviews and that the platform doesn’t verify each one. That advisory is common across marketplaces that aggregate user input at scale. It’s a cue to treat the score as a quick signal, then add a bit of your own judgment.
What A High Score Usually Signals
High averages tend to come from repeatable value. Think generous portions, neat packing, and staff who keep pickup instructions clear. Many seasoned users stick with partners that sit above the mid-4s on the 5-star scale. That line isn’t a rule; it’s a street-level pattern that shows up when you compare hauls over time.
What A Low Score Might Mean
Lower numbers often hint at thin portions, vague pickup slots, or frequent last-minute cancellations. A single off day can drag a small shop’s average, so check rating count too. A 4.1 from 2,000 ratings often beats a 4.8 from ten.
Step-By-Step: Find And Sort By Rating
On The Map Or List
- Open the app and allow location access or pick a city area.
- Switch between map and list to scan more partners in one glance.
- Use the sort menu and pick “Rating.” That pushes stronger scores up top.
Inside A Store Page
- Tap a partner card to open details.
- Check the star average and the rating count next to the name.
- Read pickup window and category to match what you want to eat.
After Pickup
- Open the order in your history.
- Send a star score while the experience is fresh.
- Use the Help path for issues that need a fix, like unsafe temps or missing items.
How To Read A Store Card Like A Pro
Each card tells a lot in seconds. Start with the star score, then glance at the count. Scan the pickup window to gauge freshness and fit with your route. Look at price and category to set expectations on portion type. A bakery slot near closing usually leans pastry-heavy. A grocer may mix produce and dairy close to date. A restaurant bag tends to skew toward full meals or sides that reheat well.
Signals That Boost Confidence
- High rating count — broad track record over a long span.
- Consistent sell-outs — steady demand hints at strong value.
- Clear pickup notes — door code, counter name, or bell location listed.
- Reasonable window — a slot that fits your route reduces rushed handoffs.
Signals That Call For Caution
- Fresh listing with a handful of ratings — sample once, then decide.
- Wide pickup window during peak rush — packers may be swamped.
- Category mismatch — coffee chains skew sweet; pick a deli if you want savory.
What You Can And Can’t Do With Feedback
You can rate your own order after pickup. That score rolls into the store’s average. You can’t edit a rating once it’s sent. That policy keeps numbers from swinging with second thoughts. If a pickup goes wrong, report the order through the Help flow; the support team can review and, when valid, issue a refund or voucher. That channel fixes issues faster than a low star alone.
How Sorting By Rating Helps
In dense areas, sorting by rating filters noise. Pair that with distance and price to build a short list for the day. Many users keep a personal loop of reliable partners near home, work, or a transit line. That habit cuts wasted trips and lifts the value per pickup.
Practical Tips To Judge A Bag Before You Buy
The app leaves room for local knowledge. A bit of pattern spotting pays off. Use these moves to stack the odds in your favor.
Time Your Pickup
Early slots at grocers often mean produce that still has some days left. Late slots at bakeries can be a pastry mountain. Pick the window that fits your meal plan and storage space.
Match The Category To Your Week
Doing lunches at home? Bakery and café bags shine. Need a dinner starter? Restaurant bags with mains and sides fit better. Stocking the fridge? Grocer bags cover staples and near-date finds.
Track Your Own Results
Keep a simple note in your phone with store name, date, price, and haul highlights. After three pickups from a store, patterns jump out. You’ll see which partners pack neatly, which give clear instructions, and which ones suit your taste.
Where Ratings Appear In Practice
Here’s a quick map of spots where shoppers see rating signals during a normal session.
| Step | What Pops Up | Action To Take |
|---|---|---|
| Open Map Or List | Star score on each card | Shortlist by rating |
| Tap A Store | Average with rating count | Check pickup slot and price |
| After Pickup | Rate your own order | Send a fair star score |
Common Myths About Reviews Inside The App
“There’s A Hidden Page With Long Comments.”
No hidden feed for shoppers. The shopper view centers on the star score. Long comment threads aren’t part of the experience.
“Stores Can See Who Left A Low Rating.”
Shops see performance data through business tools, not a public wall of names. Keep feedback fair and factual. If a bag falls short on value or safety, use the Help path so support can act on the order, not just the score.
“Ratings Don’t Matter.”
Scores nudge buyer behavior. Partners that keep quality steady tend to climb and sell out faster. That loop rewards careful packing and clear comms.
When To Contact Support Instead Of Dropping Stars
Some issues need a fix, not just a rating. Cold food at unsafe temps, items that don’t match the listed category, or a cancellation inside the pickup window all qualify for a ticket. Use the order detail screen, tap Help, and send a short description with photos. That creates a record tied to the pickup time and partner name, which speeds a decision.
A Simple Mini-Method For Better Hauls
Set A Personal Floor
Pick a minimum star score you’re comfortable with, and stick to it unless you’re testing a new partner for fun.
Watch The Clock
Plan your route so you arrive inside the stated window. Missed slots lead to thin bags and strained handoffs.
Build A Shortlist
Save three to five steady partners near places you visit often. Rotate through them during the week. That rhythm balances variety with predictability.
Why You Don’t See Long Reviews Like Other Marketplaces
The service moves fast. Bags sell out in minutes, and every partner’s mix changes daily. A rolling thread of long comments would date quickly and bury the map in text. The streamlined view keeps the flow snappy: score, count, price, window, book. That trade-off keeps pickup lines moving while still giving shoppers a read on quality.
How Company Policy Shapes Ratings
Two policy notes matter for shoppers. First, buyers may submit reviews, and the platform doesn’t verify each one. Second, once you rate an order, you can’t change that rating later. Together, those rules encourage careful, honest scoring right after pickup and explain why you see a stable average instead of numbers bouncing day to day.
Smart Ways To Use Outside Signals
When the star score alone feels thin, add a quick cross-check. Peek at a store’s general web presence to see menu style and portion norms. A bakery known for jumbo loaves will often stuff bread-heavy bags. A grocer with a busy deli counter might lean into ready-to-eat boxes near closing. Use that context to steer your picks without sinking time into long research runs.
Ethical Feedback That Helps Everyone
Rate fairly. If a bag is smaller than the post said, or if the contents don’t fit the promised category, send a clear star score and open a Help ticket with photos. If a partner delivers a standout bag, that fifth star keeps good shops visible and gives them a reason to keep packing with care. Balanced scoring helps shoppers and stores alike.
Bottom Line For Shoppers
You can see a star score and the number of ratings inside the app. Long comment pages aren’t part of the shopper view. Use sorting by rating, watch pickup windows, and build a short list of steady partners. That mix keeps hauls strong while you save food from going to waste.
References From The Source
You can sort by rating while browsing partners. The help and policy pages add context around scoring; see the note that ratings can’t be edited once sent in this support article.