No, you can’t remove Facebook reviews; you can turn off Recommendations to hide ratings and comments from your Page.
Short answer up top so you can act fast: Pages can’t delete the Reviews module outright. What you can do is switch off Recommendations in settings, which removes public ratings and review text from view. That change is reversible at any time, so you can test it, then bring reviews back when you’re ready.
Removing The Reviews Area On Facebook: What’s Possible
Facebook moved from classic star reviews to Recommendations years ago. The control you need now lives under Page settings. Flip the toggle and the visible score, written comments, and the Reviews tab disappear for visitors. You still keep previous entries in the background, and you can switch the feature back on later.
Quick Paths You Can Take
There are only a few realistic routes when ratings turn messy. Pick one based on risk, effort, and business goals. The table below lays out your options, speed, and trade-offs.
| Action | Result | When To Use |
|---|---|---|
| Turn Off Recommendations | Hides score and written reviews Page-wide | Heavy spam, raids, or during a relaunch |
| Keep Reviews On + Respond | Public reply shows your side and fix | Service slip-ups you can resolve |
| Report Specific Entries | Facebook reviews flagged for policy checks | Clear rule breaks, hate, or spam |
| Ask Customers For Fresh Feedback | Dilutes a bad run with new, real experiences | After service improvements go live |
| Audit Page Access & Workflow | Stops repeats and speeds responses | When delays, no-shows, or mix-ups caused the issue |
How To Hide Ratings And Comments By Disabling Recommendations
These steps use the current Pages experience. Menus shift from time to time, but the path stays close to this. You’ll need access with permissions to manage the Page.
Step-By-Step On Desktop
- Open your business Page.
- Select Settings. In some layouts it sits under Settings & Privacy.
- Choose Privacy, then Page and tagging.
- Find the toggle for “Allow others to view and leave reviews on your Page.”
- Switch it off. Your score and the Reviews tab vanish from the public view.
Step-By-Step In The Mobile App
- Go to your Page profile.
- Tap the three-line menu > Settings.
- Open Privacy > Page and tagging.
- Toggle off the setting that allows visitors to view and leave reviews.
If you prefer Facebook’s official wording, the help article called Turn Recommendations on or off for your business Page spells out the same switch and what it does. You can also read About recommendations on Facebook for details on scores and counts.
What Changes After You Disable Recommendations
Visitors no longer see the score under your Page name, and the Reviews tab disappears from the main menu. Past entries don’t appear to the public, but they’re not erased. If you switch the feature back on, the score and posted feedback return.
Limitations To Know
- You can’t delete a fair negative review just because you disagree with it.
- Some Page sections are fixed. You can’t remove core tabs one by one in the tabs editor. The switch that hides ratings controls them in one go.
- Policy-breaking content can be reported. If a post crosses the line, use the three-dot menu on that entry to send it for review by Facebook.
Responding Smartly When You Keep Reviews Visible
Many Pages earn trust by replying fast and fixing the root issue. That route turns a hard moment into proof that you listen. Here’s a reply pattern that works without sounding canned.
A Simple Reply Formula
- Thank the person by name.
- State what went wrong in plain terms.
- Offer a clear next step or make it right on the spot.
- Move to private messages for billing or private data.
Keep it short. Promise only what you can deliver. If it’s a fake, don’t accuse the profile in public; reply calmly, then flag it using the menu next to that entry.
House Rules, Proof, And Speed: A Mini Playbook
Set a simple internal guide so your team answers the same way across shifts. Pick one tone, a target response time, and who can approve refunds or credits. Tie that to alerts in your inbox or your social tool so nothing sits for days. Track themes across comments to spot a broken process early.
Templates You Can Adapt
Use these as a starting point and tweak details so they sound like your brand.
Service Slip-Up
“Thanks, Alex. We missed the mark with your order. We’ve refunded the delivery fee and booked a fresh drop-off today. I’m sending details by DM now.”
Product Issue
“Hi Pat—sorry your charger failed. We’ll ship a replacement today and check the batch. Please tap the message icon so we can confirm the shipping details.”
Likely Fake Or Off-Topic
“Thanks for reaching out. We can’t find this visit in our logs. We’ve sent a DM to confirm details. We’ve also flagged the entry so our team can review it.”
When Turning The Feature Off Makes Sense
There are moments when hiding the score buys breathing room. A city-wide spam wave, a viral pile-on from outside your customer base, or a temporary closure after a rebuild are common triggers. You pause the feature, fix what you can, then switch it back on once the dust settles.
Risks To Balance
- You lose social proof while the switch is off.
- Searchers may wonder why no score appears on your Page.
- Third-party sites may still show past ratings for a while.
How To Report Reviews That Break The Rules
Flag entries that use slurs, threats, or spam links. Open the review, tap the three dots, and choose the option to find help or report. Be specific in your report so the moderation team can see the issue fast. Keep screenshots for your records, and keep your public reply calm and short.
Settings Checklist Before You Flip The Switch Back On
Use this checklist to raise your odds of a clean run when the Reviews tab returns.
| Task | Owner | Done |
|---|---|---|
| Fix the root cause from recent complaints | Ops lead | ☑ |
| Set response time targets and alerts | Social lead | ☑ |
| Draft three reply templates | Comms | ☑ |
| Train weekend staffing | Manager | ☑ |
| Prepare a private resolution path | Care team | ☑ |
| Line up fresh, real feedback requests | Frontline staff | ☑ |
Pro Tips Before You Switch Anything
Test on a quiet hour. Announce the pause only if you must. Pair the change with a new care workflow so replies land fast wherever customers reach you.
Requesting Fresh, Real Feedback
Once your service fixes land, invite recent customers to share their experience. Keep requests short and specific. One link per message, sent soon after delivery, beats a monthly blast.
Tip: aim requests at orders with clean fulfillment and confirmed contact consent. Thank people either way—pressure drives low-quality comments.
Compare Two Paths: Hide Or Manage In The Open
When Hiding Helps
Hide the feature during a raid of fake profiles, a brief shutdown, or a major brand rename. You lower harm while you fix inputs that created the spike.
When Managing Beats Hiding
Keep it on when issues are real and fixable. Public replies and visible resolutions show steadiness. New buyers look for that steadiness before they book.
Audit Access, Alerts, And Speed
Limit Page access to people who need it, and remove old roles. Turn on notifications for new ratings so a reply lands inside one business day. Set backup staffing for weekends and holidays.
Where To Click In Facebook Help
The official guide named Turn Recommendations on or off for your business Page lists the toggle and what changes on your Page. Another reference, Manage tabs and sections on your Page, explains which sections can be hidden and which are fixed.
Method And Guardrails For This Guide
This walkthrough lines up with the current Pages experience and Facebook’s help articles. Terminology in menus can shift, so match the intent: find the setting that controls whether people can view and leave reviews. When that setting is off, ratings and written entries disappear from public view.
Clear Points You Should Know
- You can’t hide one fair comment while keeping the rest.
- When you re-enable the feature, your score and past entries return.
- The tab in the menu follows the global switch for Recommendations, not a separate tab toggle.
Where To Confirm The Rules
Two official references matter here. The first is Facebook’s help page that shows where to turn Recommendations on or off. The second is the page that explains how Page sections work and which ones can’t be removed. Read both so you know the limits and the exact switch labels you’ll see during setup.
Bottom Line For Page Owners
You can’t erase the review feature itself, but you can hide it by turning off Recommendations. Use that switch during spam waves or closures, and keep a reply plan ready for the day you bring public ratings back.