No, you can’t delete individual Facebook Page reviews; you can report rule-breaking ones or turn off the Recommendations feature entirely.
Bad feedback stings, yet it’s part of running a public profile. The good news: you’ve got options that keep your Page credible while reducing abuse. This guide lays out what actions work, what doesn’t, and the exact clicks to manage ratings without risking trust.
Removing Reviews On A Facebook Page: What You Can Do
There’s no trash-can button for star ratings or comments left by customers. Only the author can delete a review they wrote. Page admins can report content that breaks the rules or hide it from view by shutting the Reviews feature off across the board. Each path has trade-offs, so pick the one that fits your situation.
Quick Options At A Glance
Use this overview to choose your next step.
| Action | What It Does | Good When |
|---|---|---|
| Report A Review | Sends it to Meta for rule checks; removal happens only if it breaks policies. | It’s spam, hate, harassment, scams, or unrelated. |
| Ask The Reviewer To Edit | They update or delete their own review. | You fixed the issue and the customer is open to change. |
| Respond Publicly | Adds your side and next steps under the review. | You want readers to see fair handling and context. |
| Turn Off Recommendations | Hides ratings and the Reviews tab across your Page. | Abuse wave, legal risk, or zero bandwidth to moderate right now. |
| Document Evidence | Collect receipts, tickets, screenshots to back up a report. | You plan to flag coordinated or fake activity. |
How Deletion And Reporting Truly Work
Only the reviewer can erase their post. Admins can’t pluck a single rating from the feed. If a comment or rating breaks platform rules, reporting can lead to removal by Meta’s teams. Reviews that are just negative don’t qualify. Policy breaks include things like hate speech, threats, graphic content, and obvious spam. Ratings with no text can be limited for reporting in some cases, so respond and gather proof before you submit.
Ground Rules You’re Working Under
Meta hosts ratings under the Recommendations system. That’s why you’ll see a 1–5 rating and text under a “Do you recommend this business?” prompt. Your Page shows a score only when enough activity exists. When you disable this feature, the score and the Reviews tab disappear until you switch it back on.
Exact Steps: Report A Problem Review
Found a post that looks like spam, abuse, or a fake experience? Use the built-in report flow (report a Recommendation or review). It’s quicker and safer than chasing third-party forms.
- Open your Page and go to the Reviews tab.
- Find the item. Click the three dots next to it.
- Choose the report option in the menu.
- Pick the reason that fits the violation. Add details when asked.
- Submit. Keep screenshots and order history on file in case a reviewer from Meta follows up.
After submission, removal isn’t instant. Teams check the post against policy and either keep it, take it down, or limit visibility. You may not get a play-by-play, so track your own case notes and move to response tactics while you wait.
How To Turn Off The Reviews Feature
Some situations call for a full pause: a harassment campaign, a sudden flood of bot posts, or legal exposure where public comments could be misused. Pausing removes the rating box and the Reviews tab from your Page until you re-enable it.
- Open your Page settings.
- Go to the section for Recommendations or the Reviews tab.
- Switch the feature off and save.
When this switch is off, new ratings stop and past ratings hide. Once you turn it back on, the tab returns. Use this sparingly; social proof helps buyers, and hiding everything can depress conversions.
What Counts As A Violation
Content breaks policy when it contains abuse, hate, threats, nudity, dangerous groups, or clear misinformation in certain contexts. Spam and scams also qualify. Reviews unrelated to a real experience can fall under spam or inauthentic behavior. If you suspect a coordinated attack, include screenshots, dates, and links in your report submission.
Make A Bad Review Work For You
Plenty of readers scan the worst posts first. A measured reply can turn a rough comment into proof that you care. Keep it short, human, and action-oriented. Offer a path to resolve and move the detailed back-and-forth off public view.
A Simple Reply Template
“Thanks for flagging this. We’d like to sort it out. Please DM your order number so we can fix what went wrong.”
Stick to facts. Don’t argue. If the person responds in good faith, close the loop and ask if they’re open to an update on their post.
When You Shouldn’t Shut Reviews Off
A one-off rant doesn’t justify losing all public praise. Readers trust a mix of glowing and mixed feedback. Over time, steady service lifts your score more than any single reply. Save the “off” switch for brigading, legal threats, or short-term triage while you investigate.
Team Playbook For Review Surges
Spikes happen after viral posts, supply issues, or policy fights. A clean playbook keeps stress down and response quality up.
Roles And Routines
- Intake: One person collects links, screenshots, and proof.
- Responder: One person handles public replies with pre-cleared lines.
- Escalation: One person files reports and tracks case IDs.
- Owner: A manager reviews patterns weekly and revisits settings.
Evidence Kit
- Order or ticket numbers tied to the reviewer, when possible.
- Timestamps, profile links, and repeated phrasing that hints at brigading.
- Delivery logs, call notes, and CRM entries.
Metrics That Matter
Chasing a perfect 5.0 tends to backfire. Aim for steadiness. Watch these signals instead.
| Signal | What To Watch | Why It Helps |
|---|---|---|
| Response Time | Median hours to first reply. | Shows care and reduces drama. |
| Resolution Rate | % of threads that end in DM or fix. | Proves follow-through to readers. |
| Score Trend | Rolling 90-day rating movement. | Filters noise from single events. |
| Repeat Issues | Top 3 themes in complaints. | Turns feedback into ops fixes. |
| Review Mix | Share of 4–5 star vs 1–3 star. | Signals product-market fit health. |
Hands-On Steps That Improve Ratings
Good service beats any script. Tighten a few basics and the public feed starts to reflect it.
Before The Sale
- Set accurate hours and location on your Page.
- Answer DMs quickly with saved replies for common questions.
- Keep shipping, refund, and warranty pages linked in your About section.
After The Sale
- Send a quick message checking in after delivery or service.
- Invite feedback with a short link to your Reviews tab.
- Give staff a simple playbook for tough cases and weekend coverage.
Common Myths, Busted
“The Admin Can Delete Any Review”
No. You can’t cherry-pick posts to erase. You can only report violations or shut the feature off entirely.
“Stars Without Text Don’t Matter”
They count toward the score when the feature is on. Text-free ratings can be harder to report, so earn fresh positive activity to dilute blips.
“Turning Off Reviews Hurts Permanently”
It pauses visibility. Once you switch it back on, the tab returns and new ratings can come in. Use sparingly, then restore when the surge passes.
Safety And Scam Awareness
Phishing often targets Page admins with fake “policy violation” messages. Don’t click strange links that claim to offer removal services or threaten deletion. Always use in-product menus to report issues. Keep two-factor authentication on for Page roles and rotate passwords for staff exits.
Source-Backed Facts You Can Trust
The platform lets Pages switch the feature off in settings; see turn Recommendations on or off for the exact menu path.
Policy Checklist Before You Report
- Is the content spam, hate, threats, graphic, or a scam pitch?
- Does it reference an event that never happened with your business?
- Do you have order logs, messages, or photos to prove your side?
- Have you written a short public reply that’s calm and factual?
Practical Decision Guide
Use this quick tree to pick a path and move on with your day.
If It’s Abuse Or Spam
Report it and keep your evidence. Respond once with a short line that you’ve reported the post and invited a DM, then stop feeding the thread.
If It’s A Real Service Miss
Reply with thanks, share a fix, and move to private chat. After resolution, ask politely whether they’d update their post.
If It’s A Pile-On
Pause the feature, publish a brief statement on your Page, and route updates to owned channels you control. Turn the feature back on when the surge subsides.
Three Quick Tips Worth Saving
- Use name initials and order IDs in replies to show real follow-up while protecting privacy.
- Pin a fresh customer story post to keep the feed balanced during a rough patch.
- Rotate duty so no one writes replies while angry or tired.
Why Paying For Removal Services Backfires
Third-party outfits often claim they can wipe ratings for a fee. Many push risky tricks or ask for Page access. That invites account theft and policy strikes. Meta doesn’t grant a back door for deletions, and anyone promising one is selling smoke. Use the report flow, reply with care, and build new positive activity instead.
If you’re tempted, pause for a day. Draft reply lines, fix the root cause, and ask real buyers to share their experience. Fresh, honest reviews beat shady shortcuts every time.