No, you can’t delete someone else’s Facebook review; you can report rule-breaking posts, reply, or hide the Reviews tab.
Bad feedback stings, but you still have control. The platform calls Page feedback “Recommendations,” and it gives Page admins a few levers that work. Some actions hide the section. Some actions ask Meta to review a post. Some steps help you win back the customer and future readers who see the thread.
Removing A Facebook Review: What Actually Works
Here’s the short version. You can’t press a delete button on a single post written by someone else. You can request a check if the post breaks Meta rules. You can remove the Reviews section by turning Recommendations off. You can also reply, show receipts, and invite the writer to edit their post after a fix.
Fast Options At A Glance
| Situation | What You Can Do | Where It Happens |
|---|---|---|
| False or abusive remarks | Report the post for policy review | Reviews tab on your Page |
| Spam or competitor attack | Report and add context in your note | Reviews tab on your Page |
| One-off unhappy buyer | Reply, solve, and ask for an edit | Public reply + private message |
| Old Page with many stale ratings | Turn Recommendations off | Page settings |
| Your own review | Edit or delete your post | Your Activity Log |
What “Recommendations” Mean On A Page
People can leave a rating prompt with a yes/no and add text, photos, or tags. The score that shows under your name only appears when this feature is on and enough posts exist. Turning the feature off removes this panel from the public view. It doesn’t erase history; it just stops showing it.
How To Ask Meta For A Take-Down
If a post contains hate speech, threats, scams, or other rule breaks, request a review inside the post menu. The path looks like this: open the Reviews tab, find the post, tap the three dots, choose “Report post,” and follow the prompts. A reviewer checks it against Meta rules for content. If it breaks a rule, the post disappears and the score adjusts.
Tips That Improve Your Report
- Add a short note with facts: dates, order numbers, screenshots.
- Flag the right reason in the menu so the case routes correctly.
- Keep replies calm and factual; don’t feed fights.
How To Hide Reviews Without Deleting Them
When things spiral, you can remove the whole section from public view. Go to your Page, open Settings, then Templates and Tabs. Find “Reviews” and switch the toggle off. People won’t see the tab or your score. You can turn it back on later after you clean up fake posts or fix service gaps. See Meta’s steps here: turn Recommendations off.
How Ratings And Scores Work
Pages that keep Recommendations on may show a rating once enough posts exist. The score reflects recent posts from real people. Turning the feature off removes the panel while it’s off. Turn it back on and the panel returns.
How To Reply So Readers Trust You
A calm, specific reply can save a shaky thread. Most buyers scan how a business handles stress, not just the star count. Lay out what you can fix, offer a next step, and move sensitive details to a private chat. Close the loop publicly when it’s solved so future readers see the finish line.
A Simple Reply Script
“Thanks for flagging this. I can help. Please DM your order number so I can sort it now. Once we fix this, you’re welcome to update your post.” Short, direct, and action-led.
How A Reviewer Can Edit Or Delete Their Post
The writer of a post can change or remove it from profile tools. The path is: profile picture → Activity Log → Interactions → Reviews → pick the post → Edit or Delete. Share the official guide if they need help: edit or delete a review you wrote.
Policy Lines That Trigger Removal
Posts that include hate speech, threats, doxxing, scams, or fake engagement can get removed after a report. If you run into fake paid reviews or a network of spam, document patterns in your report. You can also include order IDs or logs that show the person never used your service.
Case Assessment Checklist
- What is the claim? Quote the exact line so your team works from the same facts.
- What proof do you have? Pull invoices, chat logs, call logs, or shipping scans.
- Can you fix this fast? Offer a refund, redo, or tech help if it fits your policy.
- Does it break a rule? If yes, file a report with a short note and screenshots.
- Will a reply help future readers? Post a calm summary and the next step.
When Legal Routes Make Sense
Rare cases call for legal steps. Clear defamation, extortion, or IP misuse may qualify for extra action under local law or platform forms. Keep records and talk to counsel. If a court order leads to removal, keep a copy for your files and for any follow-ups with platforms or directories that echoed the post.
Turn Recommendations Off: Step-By-Step
- Log in and switch into your Page profile.
- Open Settings.
- Choose Templates and Tabs.
- Find “Reviews.”
- Toggle the switch off.
That’s it. The tab and score vanish from public view. Any future visitor won’t see the panel while the toggle stays off.
Report A Single Post: Step-By-Step
- Open the Reviews tab on your Page.
- Find the target post.
- Click the three dots on that post.
- Select “Report post.”
- Choose the reason and submit.
Ask The Writer To Edit: Step-By-Step
- Reply with a fix or offer, then solve the issue.
- Send the path to edit: Profile picture → Activity Log → Interactions → Reviews → the post → Edit or Delete.
- Thank them after they update. Keep it short.
What Not To Do
- Don’t buy fake stars to bury a bad week. Detection tools catch that and it backfires.
- Don’t argue under a post. Angry back-and-forth keeps it trending in feeds.
- Don’t copy a canned apology to every thread. Readers spot patterns fast.
- Don’t threaten a writer. Fix the issue. If there’s a rule break or defamation, use the right channel.
Fair Ways To Boost The Ratio
Ask real buyers for feedback soon after delivery. Make it easy: a short link or QR on receipts, email footers, or packaging. Rotate who you ask so you don’t spam the same segment. A steady trickle of fresh posts drowns out a one-off outlier.
Step-By-Step Paths For Different Roles
| Role | Goal | Fast Path |
|---|---|---|
| Page admin | Hide the panel | Settings → Templates and Tabs → Reviews toggle off |
| Page admin | Flag a post | Reviews tab → three dots → Report post |
| Page admin | Lower tensions | Reply with a fix, move to private chat, close loop |
| Reviewer | Edit a post | Profile → Activity Log → Interactions → Reviews |
| Reviewer | Delete a post | Same path as above, choose Delete |
Metrics To Track After A Spike
Watch three signals for the next month: new ratings per week, average score, and time-to-reply on Page threads. Set targets, then coach your team on the reply script and refund rules. If the tab is off, plan a date to switch it back on and announce changes you made.
Crisis Handling For Spam Waves
When a wave hits from fake accounts, set a short internal huddle and use one voice. Pause ads that point to the Page until the dust settles. Keep reporting bad posts in batches with clear notes and screenshots. If your inbox fills up, set a quick auto-reply that promises a human follow-up and gives a phone line for urgent cases.
Training Your Team For Steady Results
Give one person the day-to-day lead. Build a one-page playbook: reply tone, refund rules, proof checklist, edit steps for writers, and the toggle path for the panel. Hold a short weekly check-in to review trends, fresh posts, and wins.
The Bottom Line For Page Owners
You can’t erase someone else’s post, but you still have a playbook. Report rule breaks. Reply with facts. Fix what went wrong. Ask for an edit. If needed, hide the panel, improve service, then bring it back. That mix protects your brand and helps the next reader make a fair call.