Yes, you can view DoorDash reviews, but access varies for customers, merchants, and Dashers.
Wondering what feedback you can actually view inside the app? The answer depends on your role. Customers see shop ratings and public comments on store pages. Merchants see star scores and written remarks inside the Merchant Portal. Delivery workers see their score and category feedback inside the Ratings tab. This guide shows where each view lives, what it includes, and how to read it the right way.
What You Can View On DoorDash By Role
The platform holds a few different feedback streams. Some are public, others private to the account owner. Here’s a quick map.
| Role | What You Can See | Where It Appears |
|---|---|---|
| Customer | Store page rating, selected public reviews, photos on profiles when approved | Store pages in the app; your profile |
| Merchant | Lifetime rating, recent star scores, written feedback, trends | Merchant Portal > Customers > Reviews |
| Dasher | Average rating, recent thumbs-up categories, order-level notes when left | Dasher app > Ratings tab |
Close Variant: See Your DoorDash Feedback As A Customer—What Shows Up
Shoppers can open any store page and view the overall score that comes from recent orders. See the consumer ratings policy for what feeds that score. Tapping the rating opens more detail and selected public comments. If you added a photo or a review on your profile, that content can appear once approved. Not every order leads to a public remark, and not every message shows up on the shop page.
Public Versus Private Bits
Public items include the star score on a store page and select comments that pass review. Private items include any survey answers that only feed into the score. Your past orders page stores your own review entries as well.
How To View Your Own Submitted Reviews
- Open the app and visit Orders.
- Pick the order, then open the feedback screen.
- If you posted a public review or photo, check your profile to see the approved item.
Merchant Views: Ratings, Trends, And Responses
Restaurant and shop owners get a complete look inside the Merchant Portal. The dashboard shows the lifetime score, volume of ratings in a date range, and recent comments. Filters help surface low scores or wins from the week so you can spot patterns and reply.
Where To Find Reviews Inside The Portal
- Sign in to the Merchant Portal.
- Open the Customers tab.
- Select Reviews to see star scores, written remarks, and time ranges.
What Customers See From Your Storefront
Shoppers on the app see your lifetime score on the store page, as shown in the merchant review guide. Tapping that score opens recent detail such as the average from the past week and sample comments. That page is the first impression, so accuracy and timeliness matter.
Replying To Feedback
Use short, human replies. Thank the guest for praise. For a low score, state what changed and invite the guest to message through the order record. Keep offers and refunds inside the official channels. Avoid posting private info.
Dasher Views: Ratings Tab And Feedback Signals
Delivery workers see a running average based on recent orders. The Ratings tab also shows common thumbs-up categories such as “on time,” “followed notes,” or “friendly.” When a customer leaves a note, it can appear with the related order. The score moves with each new rating, and old scores fall out of the rolling window.
What Affects The Average
- Only the last set of ratings in the rolling window count.
- Unfair scores can fall off when they age out of the window.
- Safety features like PIN drop-off checks can protect both sides and reduce rating friction.
How DoorDash Decides What Shows Publicly
The system displays a store’s average on the page and selects reviews that meet content rules. Reviews marked as verified carry a tag so shoppers know the person placed an order. Images and profile posts go through an approval step to keep pages clean.
Why You May Not See A Certain Comment
- A review is still under approval.
- The note broke content rules and was removed.
- It was a private survey answer that feeds the score but isn’t public.
Find And Read Reviews Fast: Step-By-Step
Use these quick flows to reach the right screen based on your role.
| Role | Steps | Tip |
|---|---|---|
| Customer | Search a store > tap rating > read comments | Use order history to spot your own entries |
| Merchant | Portal > Customers > Reviews | Filter by time frame to see weekly shifts |
| Dasher | App > Ratings tab | Check the notes under Recent Feedback |
Make Sense Of The Numbers
Numbers alone can feel fuzzy. Here’s a simple way to read them.
For Shoppers
Scan the overall store score, then read a handful of recent comments. Look for themes: portions, speed, accuracy. A high average with steady praise across those themes points to solid outcomes.
For Owners
Track the weekly average and the count of ratings. A small sample swings more. Dig into order tags linked to late prep, missing items, or packaging. Use those to set a short action list.
For Delivery Workers
Watch the rolling window and the mix of tags. If “on time” is low, plan routes with less traffic risk. If “followed notes” drops, add a quick message on arrival to confirm the drop-off spot.
How To Ask For Feedback Without Being Pushy
Small prompts can lift response rates. Keep it light and within app rules.
Templates You Can Use
- Owners: “Thanks for ordering with us today. A quick rating helps us keep improving.”
- Dashers: “Thanks for the order. If the drop-off looks good, a thumbs-up means a lot.”
When Something Looks Off
If you spot a false claim or abuse, use the Help Center to report it. The platform reviews flagged items and may remove them. For pay or account hits tied to bad data, use the appeals flow linked from the Ratings page.
Quick Answers Readers Ask
Can A Shopper See A Driver’s Exact Score?
Shoppers mainly see store pages. Driver scores live in the driver app and do not appear on a store page. Some order receipts or prompts may show rider-facing wording, yet the exact number is not a standard public field.
Can Owners See Which Order A Comment Came From?
Portal views often link remarks to a time window or order. That link helps with training and menu fixes.
Do Photos Always Show?
No. Photos need approval and can be pulled if they break rules.
Privacy, Timing, And Moderation
Feedback routes through a mix of public and private views. The app masks personal details, and names can be hidden on public pages. Reviews do not post in real time. A delay is normal while content checks run. That lag keeps store pages clean and reduces spam.
How Long Posting Can Take
Most comments show up within a short window. Peak hours or photo reviews can take longer. If a review never lands on a page, it likely failed a content check or did not meet format rules.
Raise Your Scores The Honest Way
Small fixes move ratings. Menus with clear item notes cut wrong picks. Accurate prep times prevent late arrivals. Sealed packaging stops spills. Clear handoff notes help drivers find the drop site on the first try. Each of these trims the chance of a low star.
Owner Checklist
- Rewrite item names to match what leaves the kitchen.
- Set prep times that match a busy night, not a slow day.
- Add a tamper seal and a short packing list on big bags.
- Upload clear photos that match the actual dish.
Driver Checklist
- Confirm the name at pickup and the bag count.
- Send a quick “on the way” note with an ETA.
- Use the photo drop feature when the delivery type allows it.
- Ask the front desk for unit rules before heading upstairs.
Common Myths, Clear Answers
“Customers See Every Single Comment I Leave”
Public comments can appear on store pages, yet survey answers and many one-tap ratings feed the average without a public line. Merchants see more detail in their portal than a shopper sees on the storefront.
“Drivers Have A Public Page With Reviews”
There is no public driver page inside the app. Ratings for drivers live inside the driver app and inside internal systems.
“Low Scores Stay Forever”
The app uses a rolling window for driver scores. Older ratings fall out over time, which softens a single outlier. Stores can also recover as fresh orders come in and raise the recent average.
Troubleshooting When Reviews Don’t Appear
First, confirm that the feedback type can even show in public. A star tap without text rarely appears on a page. Next, check that the content follows basic rules: no personal data, no slurs, and a clear tie to the order. If it still fails to show, file a ticket through the Help Center with the order number and a short note.
Direct Links To Official Rules
Store pages show public ratings and comments under the Reviews header on the marketplace. The merchant learning page explains the portal view and the lifetime score. The consumer ratings page explains the thumbs-up tags and what feeds the score. You can reach these pages below.