Yes, you can view DoorDash reviews on store pages and some profiles, with visibility shaped by each review’s settings.
Wondering where ratings and comments actually live inside the app? This guide maps every spot where feedback shows up, what each piece means, and quick steps to view it on phone or desktop. You’ll also see what stays private, how item badges work, and why some places look empty even when plenty of orders go through.
Seeing Reviews On DoorDash App: What You’ll Find
DoorDash presents feedback in a few surfaces. The main store page carries an overall star score and a count. Item tiles can show badges from strong thumbs-up patterns. Public customer profiles can include past ratings, written notes, and photos when sharing is turned on. Not every review type is visible to shoppers, which is where the next table helps.
Review Surfaces At A Glance
| Place In App | What You Can See | How To Open |
|---|---|---|
| Store Page Header | Overall stars and total count; sometimes short comments and photos | Search a restaurant, tap its card, then scroll near the top |
| Item Cards & Menus | “Most Liked” tags and item ratings when available | Open the menu; look for badges on item rows |
| Public Customer Profiles | Ratings, reviews, and photos when sharing is set to public | Tap a reviewer name or photo when it’s tappable |
How To View Ratings On The Consumer App
On iPhone Or Android
- Open DoorDash and pick a city area if prompted.
- Search a spot or pick from “Featured” lists.
- Tap a store card. The star score and total number sit near the name.
- Scroll. If the store shares comments or photos, you’ll see a feed with snippets and pictures.
- Open the menu. Look for “Most Liked” on dishes, then tap an item to read item-level notes when present.
On Desktop Web
- Go to the DoorDash website and sign in.
- Search the restaurant name or pick it from the homepage.
- Open the store. The rating sits by the title; scroll for more feedback and photos.
What Shows Versus What Stays Private
DoorDash uses two broad visibility paths for written feedback. Some comments are public for shoppers and merchants. Others are routed only to the business and DoorDash. Public items can also appear on a customer profile when that profile is set to share. That design explains why two places with strong order volume can show very different levels of visible feedback.
Public And Private Review Types
DoorDash’s policy outlines two main buckets for written input. Reviews marked for everyone appear on the store page and can show on the reviewer’s public profile with order context. Feedback marked as store-only goes to the business and DoorDash and does not appear on store pages or profiles. You can read the policy under the “User-generated content” FAQ and the customer “Profiles” FAQ, both linked later in this piece.
Store Page Details That Matter
Overall Stars And Count
The star score on the store page reflects how shoppers rated the restaurant experience. It’s separate from courier scoring. The count next to it helps you gauge sample size. A 4.7 with ten ratings isn’t the same as a 4.7 with a few thousand.
Written Comments And Photos
Some stores share short comments and customer photos on the page. Small batches of feedback can rotate in and out, and older notes can drop down the feed. If you don’t see comments, it may be because the store receives mostly star-only ratings or collects written input as private store-only feedback.
Item Ratings And “Most Liked” Tags
Item rows can display a badge when diners consistently rate that dish well. DoorDash explains that “Most Liked” is based on positive item ratings, with up to three dishes called out per store. Tap an item tile to read more notes when available.
Helpful References From DoorDash
DoorDash’s user-generated content FAQ explains public vs store-only feedback. For dish badges, see Most Liked items. A separate profiles page explains what shows when sharing is on, with ratings, notes, and photos. Pages vary by region and app build, so results look different across devices.
Why You Might Not See Many Comments
Plenty of orders land without a written note. Many diners leave a star and move on. Some feedback routes only to the merchant. New stores won’t have a base yet. Seasonal menus can reset item badges. Regions vary too, so the same chain can show different surfaces across cities.
Where Written Feedback Goes On The Business Side
Merchants can read shopper notes, track trends, and reply inside the Merchant Portal. The Ratings & Reviews area sits under the Customers tab and includes lifetime star history and current comments. That’s also where a business can flag certain items for review by DoorDash if something looks off.
Step-By-Step: Read Comments And Item Feedback
Quick Path On Mobile
- Find the store and open the page.
- Scroll until the rating module appears.
- Tap into any “see more” link near comments.
- Jump into the menu and tap dishes with a badge for item-level notes.
Quick Path On Desktop
- Open the store in your browser.
- Scan the rating by the title.
- Scroll the page for written notes and photos.
- Open menu sections and check for item badges.
What You Can And Can’t Read
This table compares the main surfaces you’ll encounter and sets expectations about access.
| Type | Who Can See It | Where It Shows |
|---|---|---|
| Public Store Reviews | Shoppers and merchants | Store page, and sometimes a reviewer’s public profile |
| Store-Only Feedback | Merchant and DoorDash | Merchant Portal; not on store pages or profiles |
| Item Ratings & Badges | Shoppers | Item rows and dish pages; up to three “Most Liked” per store |
How DoorDash Defines Restaurant Ratings
The restaurant score reflects the dining experience tracked for that store. It doesn’t measure courier timing or handoff quality. Delivery-side metrics sit in a separate system for couriers and do not appear on a store’s rating.
Tips To Judge A Place Quickly
- Check the star score and the total count together to weigh volume against score.
- Scan the freshest comments first, then skim a few older ones to spot patterns.
- Open the photo gallery to see portion size and packaging quality.
- Use item badges to pick proven dishes when you’re trying a new spot.
- Glance at the time window and prep estimate to match your schedule.
- Peek at prep notes on spicy items to match your heat preference that day or night.
Common Roadblocks And Fixes
No Reviews On A Popular Chain
Chains often receive tons of star-only input. Written notes can be thin. Local branches can also run separate pages, so your city’s page may be newer than it looks.
Reviews Visible Yesterday, Gone Today
Stores can refresh menus, switch regions, or change how they present feedback. You might land on a sister page with fewer notes after a change to the listing.
Can’t Find Item Badges
Badges depend on item-level ratings. If dishes are new or seasonal, tags may not appear yet. Some stores keep item ratings off.
Exact Steps For Business Owners
- Sign in to the Merchant Portal.
- Open the Customers section.
- Pick Ratings & Reviews to scan comments, photos, and the lifetime star curve.
- Filter by time range, then export or copy key notes for training and menu tweaks.
How The Scoring Works At A High Level
Scores come from diners who placed an order through the platform. After checkout and delivery, the app prompts them to rate the meal. Many tap a star and leave it there. Some add notes or photos. The store page number reflects restaurant feedback, not courier performance. That split keeps each party judged on the piece they control.
Privacy, Profiles, And Sharing
DoorDash accounts can show a public profile. When sharing is on, your page can display ratings, written notes, and photos tied to past orders. If sharing is off, only your name and initial bits such as a first letter may show. That’s why tapping a name sometimes opens a profile with photos and other times does nothing.
When Reviews Don’t Load
A blank panel can stem from simple causes. The store might be new. Your connection might be weak. The page could be cached from a past visit. Try a quick close and relaunch. Switch from Wi-Fi to data or the other way around. If the store runs several nearby branches under one brand, jump to the other branch page and check there as well.
How Couriers See Ratings
People who deliver through DoorDash track a separate set of numbers for their work. Those screens include on-time rate, completion rate, and a star score from diners. None of that appears on a store’s public page. The split helps shoppers judge food quality on its own, while couriers manage their own dashboards in their app.
Fast Takeaways
You can read store-level ratings on the page, skim any public comments, and use item badges to pick dishes with a track record. If a page looks sparse, it often means the store gets star-only input or routes notes to the merchant side. With the steps above, you’ll reach the details that matter in a few taps.