Yes, buyers and shop owners can view posted ratings inside Etsy on web and app, with quick paths shown below.
Clear, accessible feedback helps everyone. Buyers want proof that a shop delivers what it promises. Sellers want to spot trends, fix weak spots, and keep the star average steady. This guide lays out every place ratings appear, step-by-step paths on desktop and mobile, timing rules, editing and reply options, and fixes when something doesn’t show.
Ways To View Shop Feedback On Etsy (Web And App)
If you sell, the fastest route is through Shop Manager. On desktop, open Shop Manager, choose your shop under Sales Channels, then head to the star badge or the Reviews block. On the mobile seller app, tap More, then Reviews. Each entry lists the buyer display name, the star count, any text, and media when included. You’ll also see the rolling average shoppers see on your storefront.
As a buyer, open Your account > Purchases on desktop, or You > Purchases in the shopping app. Find the order, then open the posted review. The Purchases page keeps all past ratings in one place, grouped by order date. During the active window you can edit, which we’ll cover soon.
| Role | Desktop Path | App Path |
|---|---|---|
| Seller | Shop Manager → Shop Name → Reviews | Seller app → More → Reviews |
| Buyer | Your account → Purchases → Open review | Shopping app → You → Purchases |
| Public View | Shop page → Reviews tab/section | Shop page → Reviews section |
What You’ll See In Each Rating
Every review uses a one-to-five star scale. The shop score is a 12-month average. Shoppers can add photos or video to show the item in use. Only the overall star count is public; any extra survey items about shipping time or service stay private. For sellers, those internal signals help target fixes even when the main star looks fine.
Item pages may show a “Reviews for this item” block near the top of the review section, followed by “Reviews for this shop.” That mix gives shoppers a quick sense of the product itself and the broader track record of the brand.
Timing: When A Posted Review Appears
Reviews open after the order hits its arrival date. From that point, buyers get a set window to post and edit. Physical goods use the estimated delivery date or a carrier delivery scan to start the clock. Digital files start the clock when the file is downloaded. If a case is open on an order, posting can be paused until the case closes.
Edits are allowed only during the window. Once it closes, the last version stands. Sellers can add a public reply that sits under the buyer’s text. Keep replies short and solution-oriented. If you applied a fix, say exactly what changed.
Finding Ratings On A Single Listing
From a product page, scroll to the shop’s review section. Many layouts show a filter for that specific item, followed by a feed of shop-wide reviews. The presence and position of filters can vary by device and test group. If a per-item filter isn’t visible, open the shop page and use search within the review feed for the listing title or a keyword (material, color, size).
Editing Or Replying: What’s Allowed
Buyers can change a rating during the active window and attach photos or video that match the order. After the window closes, edits are off. Sellers can post one reply per review. Replies should stick to order facts—order date, fix offered, replacement sent, or refund issued. Skip personal details. If a line breaks site rules (private info, hate speech, or unrelated attacks), use the Report link under that entry so staff can review it.
Why A Review Might Not Show Yet
Most missing-review puzzles trace back to timing or account state. If the parcel is still in transit, the window may not be open. Guest checkouts need to be claimed to an account before a rating lives under Purchases. If a case is open, the system can block posting until resolution. Deleted or unpublished listings keep their ratings tied to the shop, so those lines appear on the shop page rather than the old product URL.
| Symptom | Likely Cause | Quick Fix |
|---|---|---|
| Can’t find a buyer rating | Window not open or closed | Check Purchases; confirm delivery date |
| No option to post | Guest checkout | Claim order to your account |
| Entry hidden during dispute | Open case on order | Wait for case to close, then check |
| Photo or video missing | Upload failed or format issue | Re-add media while window is open |
| Listing gone | Item unpublished or deleted | View it on the shop’s review feed |
Filtering And Sorting Tips
On a shop page, use sort tools to surface the most recent lines first. This helps you check current packing, materials, or lead times. If you’re researching a pricey item, skim mid-range stars to see common trade-offs, then check how the seller responded. Media posts from buyers are gold for color and scale since indoor light affects photos.
On mobile, pinch-zoom media files to inspect seams, engraving depth, or finish. If you need more detail, message the seller with the listing link and ask for an extra photo under daylight. Careful shoppers often leave cleaner ratings later because expectations match reality.
Practical Uses For Sellers
Treat feedback like a weekly health check. Scan for repeat notes on sizing, packaging, or color variance. Small tweaks—clearer sizing photos with rulers, ship-by cutoffs in the description, sturdier mailers—can move an average from 4.6 to 4.8. That shift lifts conversion and can help with badges that rely on recent periods.
Reply with care. A short, friendly line that names the fix shows new shoppers you stand behind your items. If a review mentions defects, reassure readers with the remedy you now follow, like upgraded hardware or a new wrap method. Keep the tone calm and skip blame. The goal is to help the next shopper say yes.
Practical Uses For Buyers
Skim the most recent three months. That sample reflects current materials and lead times. Open a few three-star lines to see where hiccups arise, then check how the shop replied. If you see clear, specific replies and resolved outcomes, that’s a green flag. Buyer photos help set expectations for color and scale under real-world lighting.
If you’re picking a gift with a tight arrival window, look for notes about dispatch speed and packing. Many shops post shipping cutoffs in the listing. If timing matters, message the seller before checkout and keep that message thread handy.
Step-By-Step Paths You Can Follow
Seller On Desktop
- Open Shop Manager.
- Pick your shop under Sales Channels.
- Select the star badge or scroll to Reviews.
- Open any entry to view text and media.
Seller On The Mobile App
- Open the seller app.
- Tap More.
- Choose Reviews.
- Tap any line to see photos or video.
Buyer On Desktop
- Go to Your account > Purchases.
- Find the order.
- Select your posted review.
- Edit during the active window if needed.
Buyer In The Shopping App
- Tap You > Purchases.
- Open the order.
- View or edit the posted rating during the window.
Policy Basics That Shape Visibility
Ratings use a five-star scale. Posting opens at arrival or download and stays available for a fixed period. Edits are allowed only inside that window. Sellers can add a public reply under a posted line. Entries that break site rules can be reported for staff review. These basics explain most odd cases around missing or locked edits.
Shops that aim for the Star Seller badge should watch the average over the last three months and keep message replies quick. Late dispatches and slow responses can hold back that badge even when ratings look strong. A badge can lift buyer confidence during busy peaks.
Data You Can Export
From the shop dashboard, you can export ratings in a JSON file for audits and trend charts. Pair that with your order CSV to match item IDs to star counts. Run a light monthly review—just you or your team—to track fixes and results. Measure again after each tweak, and sort the feed by newest to see change in action.
When To Report A Line
Some entries cross the line: private info, threats, hate speech, or photos that show something other than the item. Use the Report link under the entry so staff can review it under site rules. While you wait, reply with a calm fix so new shoppers see your plan. If the entry gets removed, your reply goes with it.
Quick Myths Vs. Reality
“Sellers Can Delete Unhappy Reviews”
No. A seller can reply, and can report a line that breaks content rules. Deletion decisions sit with staff.
“Edits Are Open Forever”
No. Buyers can edit during the active period only. After that, the last version stands.
“Item Reviews Disappear When A Listing Is Removed”
No. Those lines live on the shop’s review feed, even if the original product URL no longer loads.
Short Checklist You Can Save
- Check reviews weekly on desktop or the seller app.
- Log repeat issues and the fix you shipped.
- Reply with order facts and the remedy.
- Flag entries that break content rules.
- Export the JSON file each quarter and chart trends.
Ratings guide shoppers and help shops improve craft and service. With the paths above, you can find every review that matters and act on it fast—on desktop, on mobile, and right on the product page.
References baked into guidance.
Tip: If you want the official walkthroughs for posting or viewing ratings, see
How to leave a review
and the seller-side guide in
how the review system works.