Reviews on a Facebook business page may be hidden by settings, tabs, viewer limits, or the switch to Recommendations.
What’s Going On With Page Reviews
Many Pages now use Recommendations instead of classic star ratings. If the Reviews tab is off, if the Page uses limits by country or age, or if your view uses the wrong app layout, the feedback list won’t show. Sometimes the rating badge also stays blank until a Page has enough feedback.
This guide walks you through the quick checks first, then deeper fixes. You’ll get the Reviews tab visible, the rating badge working, and a clean path for new customer feedback.
Can’t See Facebook Page Reviews — Common Causes
Here are the most common reasons the Reviews section goes missing and what each one looks like in practice.
| Cause | What You’ll See | Fix |
|---|---|---|
| Reviews/Recommendations tab is off | No Reviews tab in the sidebar or under “More” | Turn the tab on in Page settings (Templates and Tabs) |
| Recommendations disabled | People can’t rate or recommend; rating badge vanishes | Enable Recommendations in Page settings |
| New Pages experience layout | Reviews sit under the “Reviews” or “Recommendations” section, not where you expect | Open the Page profile view; check the Reviews section on the main profile |
| Country or age limits | Some visitors see no Reviews section at all | Remove limits or include the viewer’s country/age |
| Not enough feedback for a score | Rating badge shows no score | Collect more feedback; score appears after a threshold is met |
| Viewer is blocked or not logged in | That person can’t see or interact with Reviews | Unblock or ask them to sign in |
| App cache or version issues | Mobile app shows empty or half-loaded sections | Update the app, clear cache, or check on desktop |
Turn On The Reviews Or Recommendations Tab
The Reviews section is controlled by the Page’s layout tabs. In the current setup, the feature may appear as “Reviews” or as “Recommendations.” To switch it on, open your Page, go to settings, then open the template and tabs panel. Find the Reviews or Recommendations switch and set it to on. Place the tab near the top so visitors spot it fast.
Meta explains how to switch Recommendations on and off in its help article. Read the steps under turn Recommendations on or off. You can also add or hide sections from the layout using the guide on manage tabs and sections. Follow both pages if your layout still hides the section.
Recommendations Replaced Star Ratings
Facebook shifted from star ratings to a yes/no style “Do you recommend this business?” format. That change means many Pages show a Recommendations feed and a rating badge that draws on recent feedback and signals. If you expect a five-star list and can’t find it, you’re looking at the newer system under a different label.
If your Page turned Recommendations off, visitors can’t add feedback and the Reviews tab may not appear. The toggle lives in settings. Flip it on to let the feed and rating show again.
Why The Rating Badge Is Empty
Many owners expect to see a score right away. The score appears only after enough feedback builds up. Meta’s help notes that Pages need a base level of recent reviews before a rating shows. If your Page is new or feedback is light, gather more Recommendations and check again later.
See Meta’s guide on review count and score; a rating waits until a Page has feedback.
Check Country And Age Limits
Page-level audience limits can hide sections from large parts of your visitors. If the Page is set to show in only a few countries, many people won’t see Reviews at all. Age gates can also block younger visitors from viewing the tab.
Open your Page settings and look for audience limits. Meta’s help page on country and age restrictions shows where to remove those gates. After you widen access, view the Page from a test account in a different region to confirm the tab loads.
Find Reviews In The New Pages Experience
The “New Pages” layout places sections in slightly different spots. Reviews sit on the main profile under the Reviews or Recommendations block. If you manage the Page, switch to the Page profile first, then open the main timeline view. The Reviews link may live inside the “More” menu on desktop or in a horizontal strip on mobile.
Viewer-Side Fixes That Clear Display Glitches
Sometimes the Page is fine and the viewer’s app is the problem. Ask the person who can’t see the tab to try three quick checks: update the app, clear cache, and view the same Page on a desktop browser. A stale app build or cached layout can hide or misplace tabs. If a single device misses the tab while others see it, you’re looking at a display glitch, not a Page setting. A quick browser refresh and a different network can help as well. Try logging out and back in.
How To Encourage More Quality Feedback
If the score won’t show until you build a base, make it easy for customers to share praise. Hand out a short link or QR code at checkout. Add a “Share your experience” button on your site that lands on the Page’s Reviews area. Reply to every Recommendation with a short thank-you.
Privacy And Moderation Points
Visitors can report spammy posts from the Reviews feed. Your team can also report or respond in Meta Business Suite. If a post breaks rules, report it and move on; don’t argue in public. For legal removals or blocks tied to local law, Meta handles requests through its legal process.
Troubleshooting Steps You Can Apply Now
Work through the list below from fastest to deeper settings. This sequence fixes most cases without tech help.
Fast Checks
- Load the Page in a desktop browser while signed in.
- Open the “More” menu and look for Reviews or Recommendations.
- Try a second account to rule out blocks or age limits.
- Update the Facebook app and clear cache on mobile.
Settings Pass
- Open the template and tabs panel; turn the Reviews/Recommendations tab on.
- Open the Recommendations toggle and set it to on.
- Remove strict country and age limits while you test.
- Reorder the Reviews tab near the top of the list.
Symptom-To-Fix Cheat Sheet
| Symptom | Likely Cause | Next Step |
|---|---|---|
| No Reviews tab anywhere | Tab hidden or off | Enable in template and tabs; reorder near top |
| Can’t leave a Recommendation | Feature disabled | Switch the Recommendations toggle on |
| Some people can’t see Reviews | Country/age gates | Remove limits or include their region and age |
| Score badge looks blank | Too few recent reviews | Run a feedback push; check again later |
| Mobile shows empty Reviews | Cache or old app | Update app, clear cache, compare with desktop |
| You can see Reviews; others can’t | Viewer blocked or logged out | Unblock the profile; ask them to log in |
What To Do When Nothing Works
If you’ve run through the steps and the tab still won’t load, try a clean layout pass. Switch to a different Page template, save, then switch back and turn the Reviews tab on again. Test on a second admin account and a guest account. If both can’t see the feed, gather screenshots and send a report through the help menu. Keep the Page open to the public while help staff reviews your case.
Keep Feedback Flowing Over Time
Once the tab shows again, keep the flywheel turning. Ask for Recommendations after purchases, add a reminder in order emails, and share standout quotes in weekly posts. Fresh feedback helps the rating badge appear and gives shoppers the confidence to choose you.