Reviews on a Facebook Page vanish when Recommendations are off, tabs are hidden, or country/age limits block the view.
If you open a business Page and the Reviews area isn’t there, you’re not alone. Meta renamed classic star ratings to Recommendations and tied them to Page settings, tabs, and visibility rules. A few switches—or a policy on the Page—can hide the whole thing from you. This guide shows every common cause and the exact checks to bring reviews back into view.
Can’t View Facebook Page Reviews? Settings That Hide Them
The most frequent reason is that the owner turned Recommendations off. Pages can toggle this feature, and when it’s off the rating and review list disappear for everyone. Another common culprit is the Tabs layout. If the Reviews tab is disabled or buried under “More,” you won’t spot it on desktop. Age or country limits can also block viewers who don’t match the Page’s allowed audience.
| Cause | What You’ll See | Fix |
|---|---|---|
| Recommendations turned off | No rating, no Reviews tab | Ask the owner to enable Recommendations in Page settings |
| Reviews tab disabled/hidden | Tab missing or tucked in “More” | Enable the tab in Templates & Tabs, or reorder tabs |
| Age or country restrictions | Section missing for some viewers | Remove or relax audience limits in Settings |
| Fewer than 5 reviews | No star rating yet | Collect more Recommendations; rating appears after a threshold |
| New Pages experience quirks | Different menu paths | Switch into the Page profile and check the Ratings & Reviews tool |
| Viewing on desktop only | App shows Reviews; desktop route unclear | Check the Facebook app’s Reviews section on iOS/Android |
| Viewer is blocked or not logged in | Limited sections or none | Log in, or check from another account/browser |
| Temporary app/cache glitch | Tab loads blank | Update the app, clear cache, or try another device |
How Reviews Work On Meta’s Platform
Meta treats business feedback as Recommendations. People choose “Recommend” or “Don’t recommend,” then write context and add tags. Pages that enable this feature show a public rating once enough feedback rolls in. The number you see comes from a blend of recent Recommendations and historical ratings.
Two rules matter. First, the Page must switch Recommendations on. Second, a rating may not appear until the Page has enough feedback, which stops empty Pages from showing a misleading score. Owners can also manage the visibility of their Page by age and country, which limits who can see sections like Reviews.
Owner Checks: Turn The Feature On And Surface The Tab
If you manage the Page and your customers report missing reviews, start with two places: the Recommendations toggle and the Tabs layout. In the new Pages experience, switch into the Page profile, open Professional dashboard or Settings, and find the area for Ratings & Reviews. Make sure Recommendations is on. Next, open Templates & Tabs and move the Reviews tab into a visible position. Both steps are quick and fix most cases.
Step-By-Step: Enable Recommendations
- Log in and switch into the Page profile.
- Open Settings or Professional dashboard.
- Find Ratings & Reviews and set Recommendations to On.
- Save changes, then refresh the Page and check the Reviews tab.
Step-By-Step: Show The Reviews Tab
- Go to Settings > Templates & Tabs.
- Toggle the Reviews tab on.
- Drag it higher so it appears without hiding under “More.”
- View the public Page to confirm the tab is visible.
Viewer Checks: Why You May Not See Reviews
Sometimes the Page is fine, and the issue sits on the viewer side. If you’re browsing logged out, sections can be limited. If the Page restricts the audience by age or country, you may not match the allowed set. Mobile often surfaces the Reviews section faster than desktop, so check the Facebook app on iOS or Android.
When a Page has only a handful of Recommendations, the list may exist but the star rating won’t appear yet. That can give the impression that reviews are gone, when they’re just not enough to create a score. A quick way to test is to open the app, tap Reviews under Details, and see if posts from customers appear.
Evidence-Backed Rules From Meta
Meta documents the toggle that controls Recommendations and explains that ratings appear only after enough feedback. It also explains age and country limits that affect who can view Page sections. For owners, there’s a Reviews tool inside Business Suite that pulls in the list, the average, and recent posts. These official resources help you or the Page admin verify settings quickly.
For owners who need to confirm settings fast, Meta posts two helpful guides. Use the page for turning Recommendations on or off, then check the instructions on country and age limits. If the Page already collects feedback, the Business Suite Reviews tool shows the list and average once eligible.
Troubleshooting Playbook: From Fast Checks To Deep Dives
Quick Checks For Everyone
- Reload the Page on mobile and desktop.
- Try a different browser or a private window.
- Confirm you’re logged in and not blocked by the Page.
- Ask a colleague in another region to view the same Page.
Admin-Level Fixes
- Verify the Recommendations toggle is on.
- Open Templates & Tabs and enable the Reviews tab.
- Check age and country limits; loosen them for testing.
- Switch to the Page profile in the new Pages experience before changing settings.
- Use the Business Suite Reviews tool to confirm recent feedback is present.
When The Issue Is Outside Your Control
Some Pages disable reviews during a rebrand or due to spam. Others fall below the feedback threshold for a rating. If the owner prefers Recommendations off, viewers can’t force the section to appear. In those cases, you can only ask the business to turn the feature back on.
Where To Click: Links To Official Controls
To confirm whether the feature is on, use Meta’s guide to turning Recommendations on or off. For audience limits, check the help page on country and age restrictions. If you manage a business, the Business Suite Reviews tool shows the latest feedback and the rating once it’s available.
Why Ratings Vanish After A Redesign
Meta’s new Pages experience changed menu paths and icons. When a Page switches over, admins need to use the Page profile rather than a personal profile to reach settings. Tabs can shift, and the Reviews tab may slide under the “More” menu. That’s why reordering tabs and checking the Page profile view often restores the layout you expect.
Edge Cases That Trip People Up
Not Enough Recommendations Yet
A Page can collect a few comments without showing a star rating. The Reviews list exists, but the average won’t display until the Page reaches the threshold. Keep encouraging customers to leave feedback through the app link.
App-Only Views
Some review surfaces appear faster inside the Facebook app. If you can’t find the section on desktop, try iOS or Android and tap Reviews beneath the Page details. The same content may not be obvious in a browser layout, especially on the new design.
Meta also routes some feedback surfaces through the app first. When a Page recently enabled Recommendations or changed templates, the app tends to refresh faster than desktop. If the Reviews tab appears on mobile but not on a web browser, give it time and reload. Reordering tabs or toggling the feature off and back on can trigger a render again.
Region And Age Gates
Audience limits hide sections from people who don’t meet the selected age or location. This is common with alcohol, adult-only venues, and location-locked services. If you’re traveling or using a VPN, the site may think you’re in a different country and hide the section.
Tabs Switched Off During A Template Change
When owners change the Page template, some tabs reset. The Reviews tab can turn off or move down the list. Turning it back on and moving it up restores visibility in seconds.
What To Say To A Business Owner
If you’re a customer who wants to leave feedback but can’t find the Reviews area, send a short note: “I tried to leave a Recommendation but couldn’t see the Reviews tab. Would you mind switching it on in Settings > Templates & Tabs?” Many owners appreciate the heads-up and fix it the same day.
Table Of Quick Checks By Role And Device
| Person | Where To Look | Notes |
|---|---|---|
| Viewer on mobile | App > Page > Reviews under Details | Fastest route to recent feedback |
| Viewer on desktop | Page > Tabs row | Check “More” if the tab is hidden |
| Owner/admin | Settings > Ratings & Reviews | Toggle on and manage |
| Owner/admin | Templates & Tabs | Enable and reorder the Reviews tab |
| Owner/admin | Audience controls | Remove age/country gates for testing |
| Owner/admin | Business Suite > Reviews | See the list and rating if eligible |
FAQ-Free Final Checks You Can Run Today
Here’s a no-nonsense finish. If you’re a viewer, try the app, confirm you’re logged in, and ask a friend in another region to check the same Page. If you manage the Page, turn Recommendations on, enable the Reviews tab, relax audience limits, and verify the count in Business Suite. These steps catch nearly every cause of missing reviews, and they rarely take more than a few minutes.
Sources: Meta’s documentation on the Recommendations toggle, the rule about rating visibility after enough feedback, and audience limits for age and country. Business Suite includes a dedicated Reviews area that surfaces the list and the overall rating once eligible.
With those switches set correctly, customers can see prior feedback, leave new Recommendations, and trust that your Page reflects recent experiences.