Missing Facebook Page reviews usually come down to settings, privacy choices, template changes, outages, or not enough recent feedback.
If the review section on a Page seems gone or shows zero items, the cause is often simple. Pages can switch recommendations off, the Review tab can be hidden, or Meta may need a minimum number of recent ratings before showing a score. Personal privacy choices from the people who posted feedback can also hide their text.
Can’t View Reviews On Facebook Pages? Likely Reasons
Start with checks that solve the vast majority of cases. The table below lists common triggers, where the symptom appears, and a fast path to a fix.
| Problem | Where It Shows | Quick Fix |
|---|---|---|
| Recommendations turned off | Page has no Reviews tab | Enable recommendations in Page settings |
| New Pages experience layout | Reviews moved under “Reviews” or “About” | Check tabs; add the Reviews tab back |
| Too few recent ratings | No overall score visible | Collect more fresh recommendations |
| Reviewer privacy changes | Some posts vanish | Hidden when profiles lock or delete posts |
| Age or country limits | Section visible to some, not all | Adjust Page audience restrictions |
| Temporary outage | Nothing loads or errors | Check Meta Status; try later |
| Template without Reviews | Tab missing after theme switch | Pick a template that offers Reviews |
First Pass: Quick Checks That Restore The Reviews Tab
Confirm That Recommendations Are Enabled
Only Pages that switch on recommendations can collect new feedback and display the Reviews tab. In the current layout, go to your Page profile, open Settings, and find the recommendation control. Toggle it on. If you don’t manage the Page, ask an admin to check this setting.
Add The Reviews Tab Back To Your Visible Tabs
Tabs can be hidden. In the Page settings, open the Tabs section, then drag Reviews into the visible list. If you run the new layout, check both the main tabs and the About area, since Reviews can sit in either place. Check tabs on mobile.
Pick A Page Template That Includes Ratings
Switching templates can remove the Reviews tab. Choose a template that carries recommendations, then reorder tabs to bring Reviews up near the top.
Why Ratings Or Text Feedback Might Not Appear
Minimum Activity Needed Before A Score Shows
Meta may delay showing a score until enough unique recommendations arrive. A Page can collect a handful of posts without producing a visible number. When the volume grows, the score appears automatically. People can still read the written feedback from the Reviews tab during that ramp-up period.
Privacy Choices By Reviewers
When a person limits profile visibility, deletes a post, or deactivates an account, their past recommendation can disappear from public view. You can’t override those choices, and neither can Page admins. The best path is to invite fresh feedback from recent customers and keep the feed active.
Age, Country, And Content Restrictions
If a Page sets an age gate or country limit, some visitors won’t see reviews at all. Location-based restrictions also affect the Reviews tab on mobile apps. Loosen limits if you want a wider audience to view feedback.
Template Or Layout Switches
Moving to the new Page experience can shuffle sections. Reviews might land under About or appear lower in the tab list. That change can look like the section vanished when it only moved. Re-add the tab and reposition it near the top for easier access.
Temporary Platform Outages
Now and then, Meta has service issues that break tabs, load spinners, or throw errors. If everything looks right in settings, glance at the official status page and wait for service to settle before tearing up your setup.
Step-By-Step: Turn On And Surface Recommendations
Desktop Steps (New Pages Experience)
- Open your Page profile and switch into the Page persona.
- Open Settings and select Privacy & Features.
- Find Recommendations, then toggle it On.
- Open Tabs, make sure Reviews is set to Show, then drag it near the top.
- Visit the public Page view and confirm the Reviews tab appears.
Mobile Steps (iOS And Android)
- From Menu, pick your Page profile.
- Go to Settings, then open Tabs.
- Turn on Reviews and place it near the top.
- Return to the Page, tap More, and confirm Reviews shows for visitors.
Where Ratings Live Now: Tabs, About, And Search
In the current layout, people can tap Reviews from the main tab row, the More menu, or the About section. On small screens, the tab often nests under More. If the page uses a service-forward template, Reviews might sit below Services in the order. Changes to layout do not erase past posts; they only affect where people find them.
When The Reviews Count Looks Wrong
Occasionally the overall count lags behind the written list. That can happen when recommendations arrive in bursts, when Meta filters spam, or when privacy changes remove older posts. The safest check is to count the visible written items and compare that to the score area. Small mismatches usually settle as the system recalculates.
Ask For Fresh Feedback Without Breaking Rules
Invite customers to leave a recommendation in their own words. Avoid scripts, incentives, or contests tied to feedback. Those patterns can trigger filters and reduce trust. A short link in your receipts or booking messages works well. Reply to new posts with thanks and any needed follow-up.
Official Links For Settings And Status
Admins can find the recommendation toggle inside Page settings on the official help article titled Turn Recommendations on or off. If scores are missing, Meta also explains how a rating appears only after enough unique feedback in the rating method. If tabs refuse to load, check the Meta Status page and continue later.
Troubleshooting Matrix: Symptoms, Likely Causes, Fixes
| Symptom | Likely Cause | What To Do |
|---|---|---|
| Reviews tab missing | Tab hidden or template change | Show tab; switch to a template with Reviews |
| No star score | Not enough recent input | Gather more fresh recommendations |
| Some posts gone | Reviewer privacy or deletions | Request new feedback; respect privacy |
| Only some people can see reviews | Age or country limits | Remove audience restrictions |
| Everything spinning | Platform glitch | Check Meta Status; try again later |
Pro Tips To Keep Reviews Showing
Keep A Steady Flow Of Real Posts
Fresh activity helps the section feel alive. Ask after service, include a direct link, and make it easy on mobile. Treat feedback as a two-way street and respond with care.
Watch Page Restrictions
If you set an age gate for a seasonal promo, remove it once the window passes. Country limits can block tourists from seeing feedback during trip planning. Keep the audience setting broad unless you have a strict reason to narrow it.
Audit Tabs After Layout Changes
Any time you switch templates or adopt a new layout, check the Reviews tab, Hours, Services, and About order. Small tweaks here improve discovery and cut help messages from visitors who can’t find basic info.
Train Staff On Replies
People read owner replies. Set a simple tone guide: thank the person, address the point, and offer a next step if needed. Avoid canned lines. A few honest sentences signal that a real person is listening.
Common Edge Cases That Confuse Admins
Personal Profiles And Past Recommendations
People can find their own past posts in activity history. When they tighten privacy or remove a post, it may no longer appear on the Page’s Reviews list.
What A Page Can And Can’t Edit
Only Meta removes posts that break platform rules. Admins can report spam and policy issues, or reply and move on. You can’t edit someone else’s words.
About Star Scores Today
Meta leans on yes/no recommendations and written context. Some layouts still show a star-style number. That score flows from recent input and can change as more people post.
Next Steps If Nothing Works
If settings look correct and the section still refuses to appear, try these actions in order: log out and back in, clear the app cache, switch devices, and review the status page. If the Reviews tab never showed on that Page, move to a template that supports it, then enable recommendations and republish.
If past feedback vanished in bulk, think about what changed: a new template, a switch to the new layout, a sweep of spam filtering, or privacy changes by a cluster of posters. The cure is usually a mix of turning the feature back on and inviting a new round of posts from recent customers.
Lightweight Checklist Before You Message Meta
- Confirm recommendations are On in Page settings.
- Make the Reviews tab visible and near the top.
- Remove age or country restrictions that block visitors.
- Switch to a template that includes Reviews.
- Scan the status page to rule out a platform issue.
- Ask recent customers for fresh, honest feedback.
Measurement Tips For Owners
Track three items month by month: the number of new recommendations, the average score if visible, and the share of replies sent by the Page. A steady stream of fresh posts and prompt owner replies signal an active business. If the count drops or the tab goes quiet, run through the quick checks above and invite a new round of feedback.
What Customers See When Everything Works
Visitors should find a Reviews tab on the main row or under More, a prompt asking whether they recommend the business, and a feed of written posts. On desktop, the score sits near the top of the section; on mobile, it may sit under the business name. A steady trickle of fresh posts keeps that area active and useful.