On Etsy, open Purchases, pick the order, choose stars, add text or media, and submit within the 100-day review window.
Leaving feedback on Etsy helps shops grow and helps buyers decide. This guide walks you through each tap and click, explains when the rating box appears, and clears up the timing rules for star ratings, photos, and edits. You’ll see how to post from the app or web, what qualifies an order, and what happens when a seller replies right now.
Giving A Review On Etsy Orders: Step-By-Step
Here’s the fast path from purchase to posted feedback. The routes are nearly the same on iPhone, Android, and desktop. Screens may shift slightly, yet the buttons carry the same names.
| Action | Where To Tap Or Click | Notes |
|---|---|---|
| Open your order | Profile > Purchases and reviews | Signed-in account required; guest orders need linking first. |
| Find the item | Locate the order card | The “Leave a review” box shows after the delivery date window opens. |
| Choose stars | Tap the 1–5 star selector | Five is best; one is the lowest rating. |
| Add words | Type helpful details | Cover fit, color, build, packaging, shipping time, and service. |
| Add a photo or video | Use the media add button | Show the item in use; keep images clear and well-lit. |
| Submit | Post your review | You can edit within the time window unless the seller posts a public reply. |
When The Review Box Appears
The rating field opens after delivery is confirmed or the estimated delivery date passes. For a digital download, the box opens once the file is downloaded. That timing starts the clock.
Guest checkout creates a hiccup. If you bought without an account, link the email receipt to a new or existing account, then the order shows under Purchases and the rating field becomes available.
Timing Rules, Windows, And Edits
Etsy gives buyers a long but firm window to post feedback and make changes. Here’s the core timing model, in plain language you can act on today.
How Long You Have
You have one hundred days starting from delivery confirmation or the estimated date. For digital goods, the counter begins after downloading the file. Within that span, you can post, edit, and delete your words and rating. If a seller posts a public response, your rating locks, even if that response is later removed.
What Pauses The Window
Open cases don’t pause the timer. If a case closes while the window remains open, the rating box returns. If an order is canceled, you can still post and edit within the same window until it ends.
What You Can Say And Show
Keep your words factual, specific, and helpful to the next shopper. Praise what worked and point out what didn’t. Skip private details and any off-platform contact info. Use the photo or video option to show scale, finish, or color in daylight. That single visual often answers a buyer’s biggest question faster than text.
Ideas That Make Feedback Useful
- Note the item variant you picked, like size or color.
- Mention packaging and protection.
- Share shipping speed vs. estimate.
- Call out service touches, such as sizing help or custom notes.
Editing, Deleting, And Seller Replies
You can edit a posted rating during the window. Update the stars or change the text as things change, such as a replacement arriving. A seller can post one public reply that appears under your words. Once that reply appears, your rating can’t be changed. That lock remains even if the reply is removed later.
Rules Around Eligibility And Content
Feedback is tied to orders placed on the site or in the app. Reviews must follow house rules and respect the platform’s content standards. Media must reflect the actual purchase. If something crosses the line, report it using the control under the review.
Eligibility Checklist
To keep things crisp, work through this quick list before you spend time writing.
- Signed into the same account that placed the order.
- Order shows under Purchases with the rating box visible.
- Delivery reached or estimated date passed; digital file downloaded.
- No open case on the order, or the case is closed now.
Clear Steps On Mobile And Desktop
On The Etsy App
- Open the app, tap You, then Purchases and reviews.
- Pick the order card and tap the star row.
- Type your comments, attach media, and post.
On The Website
- Sign in, open your profile, and choose Purchases and reviews.
- Find the order, select the stars, write your text, and add media.
- Post your rating and check the page for the update.
Why Your Words Matter
Strong, specific feedback helps makers refine listings, sizing charts, and packaging. It also boosts buyer confidence across the marketplace. Media shots add social proof and reduce returns by setting clear expectations.
What Happens If The Package Is Late Or Lost
If tracking hasn’t flipped to Delivered and the estimated date hasn’t passed, the rating box won’t appear yet. If the estimate passes and there’s still no delivery, the rating field opens and you can leave feedback. If the situation needs action, message the shop and ask for an update. If that fails, you can open a case once the order meets the platform’s case rules.
Photo And Video Tips For Helpful Reviews
Media adds context. Shoot in natural light, avoid heavy filters, and frame the item so sizing cues are clear. Keep the clip short and steady. Crop out sensitive info and avoid showing faces without permission.
Troubleshooting When The Rating Box Is Missing
If you can’t find the stars on the order card, run through these quick checks. First, confirm that you’re signed in with the same email used at checkout. Second, make sure delivery has been recorded or the estimate has passed. Third, look for an open case on the order; the rating field returns after a case closes. Fourth, connect a guest order to an account using the link in your email receipt.
Still stuck on timing math? The platform’s help center states that buyers have a one hundred day window that starts on delivery or the estimate, and for a digital file the window starts after the download. Read the official step-by-step page under How to leave a review for the exact screens you’ll see.
How To Write Fair, Shop-Helpful Feedback
Think like a future shopper: What would you want to know before clicking Buy? Mention size, finish, and whether the photos matched the item in your hands. If something missed the mark, describe the gap in plain terms and avoid assumptions. Share what the shop did to make it right. That kind of detail helps owners improve and gives buyers a balanced picture.
Wondering which rules apply to content and media? See the platform’s buyer policy. It explains star ratings, media in reviews, and what qualifies as acceptable content. Keep your words about the product and service, not the person.
Policy Basics That Shape The Process
The platform’s policies outline the review window, star scale, media allowance, and content standards. If you want the official language, scan the buyer rules page and the help article that spells out the steps to post feedback. You’ll find the exact timing math, including the window for digital files and orders with tracking.
Common Scenarios And Fixes
You Checked Out As A Guest
Use the email receipt to connect the purchase to an account. Once linked, the order shows under Purchases and the rating box appears.
The Seller Replied And You Want To Edit
Once a public reply posts, changes aren’t possible. You can still comment privately in messages if you’d like to share an update or thanks.
The Order Was Canceled
The review window remains active until the end of the same one hundred days. You can still post and edit during that span.
What To Write For Different Situations
Five Stars
Lead with the best detail. Name the variant and why it worked, like “medium fits true,” or “matte brass matches the photos.” Add one line on shipping and one on service.
Three Or Four Stars
Point out what you liked and what held the item back. Keep it calm and constructive. If the shop fixed a hiccup, say so.
One Or Two Stars
Stick to facts. List what went wrong and what you tried to resolve it. Avoid personal remarks. If you’ll accept a replacement or refund, say so in messages, not in the review field.
Second Table: Review Rules, Media, And Edits
| Feature | What It Does | Limits |
|---|---|---|
| Star rating | Sets the 1–5 score for the order | Can be edited during the window until a seller reply posts. |
| Text | Lets you describe the experience | Must follow site rules; keep it about the item and service. |
| Photo or video | Adds visual proof of the purchase | Use actual media of your item; short and clear works best. |
Quick Reference: Step List You Can Save
- Sign in on the app or web.
- Open Purchases and find the order.
- Tap the star row and pick a rating.
- Write clear, helpful comments.
- Add a photo or short clip that shows the item well.
- Post. Edit within the window if needed.
For the formal rules and the platform’s step-by-step page, see the official help on leaving feedback and the buyer rules. Those pages carry the exact windows and criteria straight from the source.