Open the Turo menu, tap Account or Host tools, then Reviews to view, sort, and respond to feedback on your trips.
If you’re trying to find feedback on your driving or hosting, the Reviews area is the hub. You can get there from the app or desktop in a few taps, then sort by time frame or vehicle, and reply to any written comments. This guide walks you through the exact paths, shows what appears for guests and hosts, and explains when reviews publish, how ratings differ from written comments, and what to do if something looks off.
Where Reviews Live On Turo (App And Web)
You can reach the Reviews screen two ways. In guest mode, you’ll see trip feedback on your profile page. In host mode, the Reviews tab sits inside Host tools alongside Performance, Vehicles, and Earnings. On desktop, the layout mirrors the app with a left or top navigation that includes Reviews. The table below gives the fastest routes and what you’ll find once you arrive.
| Context | Path | What You See |
|---|---|---|
| Guest (mobile) | Menu → Account → Profile | Your star rating and any written trip comments tied to past bookings |
| Host (mobile) | Menu → Host tools → Reviews | Ratings, written feedback, filters by vehicle and date, and reply controls |
| Desktop (guest or host) | Profile or Host tools → Reviews | Same info as the app with wider tables and quick navigation |
Ways To View Your Turo Reviews Fast
Steps On Mobile (Guest View)
Open the app, tap the hamburger menu, and pick Account. Tap your profile card to open the page that shows your picture, bio, star rating, and any written comments previous hosts left about your trips. Guests can’t respond to host comments on that page, but you’ll see your rating history across trips where a host chose to write a note.
Steps On Mobile (Host View)
Open the app, tap the menu, then choose Host tools. Tap Reviews. You’ll land on a feed of written feedback and star ratings from guests. Use filters to narrow by vehicle or time period when you want to audit a single car or a specific month. Tap any review with text to write a public reply. Keep replies short and factual. If the review is positive, a simple thanks is enough. If it’s mixed, clarify the timeline, mention what you did to fix the issue, and invite the guest to message you in the trip chat for loose ends.
Steps On Desktop
Sign in on a laptop or tablet, then click your avatar. Guests can open their profile page to see ratings and written notes. Hosts can switch to Host tools and pick Reviews from the navigation. The desktop layout makes it easy to scan long lists, copy quotes for training, and export screenshots for internal records. Many hosts keep a monthly check habit: they review new feedback, tag recurring themes, and compare those notes against cleaning, check-in, and handoff steps.
What Shows Up Inside The Reviews Tab
Two data types appear. The first is the star rating, which feeds your overall score. The second is the written comment, which appears publicly on your profile or listing. A guest might leave a rating without text. In that case, hosts will see the rating counted in averages, but there’s no comment to reply to on the profile page. Written notes appear with the trip date, guest name, and the vehicle used when you’re in host mode. Filters let you slice by time range or by car, which helps when you manage multiple listings.
Replying To Written Feedback
Hosts can respond to written guest comments directly from the Reviews feed. Keep replies clear and courteous. Thank the guest, name the touchpoint they praised or flagged, and state a concrete fix when relevant, such as adding a clearer pickup map, adjusting a delivery window, or stocking a better phone mount. Short public replies show future guests that you read feedback and act on it, which supports booking confidence.
When Reviews Publish And Why You Sometimes Don’t See One
Both sides can rate a trip after it ends. Publication uses a double-blind style: ratings and written notes appear to both parties once each has submitted, or automatically after the review window closes. That’s why you might not see a comment right away even if the other party said they sent one. When both are in, the system publishes at the same time so neither side is influenced by the other’s words. You’ll see the new item in your feed and, for hosts, it will also show on the related vehicle’s page.
Rating-Only Vs. Written Comments
A rating feeds your averages. A comment adds context a future host or guest can read. Many quick reviews come in as stars without text, which means there’s nothing to reply to. If you’re trying to diagnose a dip in your score, read the most recent written comments first. Look for patterns around cleanliness, pickup clarity, return timing, communication speed, or fuel level. Fix one friction point at a time and track the next five to ten trips to see if the trend improves.
Time Window And Notifications
Right after a trip ends, both sides can post their feedback. You’ll often get a push or email prompt to leave a rating and, in host mode, you can nudge your guest with a friendly message. Many hosts add a closing note at handoff that says thanks and includes a link to the trip in case the guest wants to leave a comment later. Quick, polite prompts help maintain a steady stream of fresh reviews.
What To Do If A Review Looks Wrong
Most feedback should stay, even if it’s blunt, since reviews help the marketplace work. That said, Turo may remove items that break content rules or stem from trips that didn’t happen. If a review references prohibited behavior, includes personal info, or clearly points to a mix-up, open the related policy page and follow the removal request instructions. Always gather proof first: trip photos, time-stamped messages, handoff screenshots, and any resolution notes. Attach only what’s needed to explain the issue. If the request is denied, post a calm, factual reply that explains what future guests can expect instead.
Pro Tips To Keep Your Score Healthy
Make Written Comments Easy
Guests write more when the process feels simple. Provide a short pickup guide, keep the car tidy, label cables, and leave a parking photo in the trip messages. Small touches reduce confusion and raise the chance someone adds a sentence or two about their experience.
Reply With Care
Public replies are part of your storefront. Keep them brief. Thank the guest, confirm what happened, and share one clear step you took. Avoid back-and-forth in public threads. If more detail is needed, invite the guest to message you in the trip chat so you can resolve it privately while keeping the public note clean.
Use Filters To Audit Trends
In host mode, filter Reviews by vehicle and time range. Pull the last quarter for each car and jot down repeats. If three comments mention pickup confusion, add a curb photo and a map pin to your instructions. If two mention wiper streaks, swap blades today. Fixes that take minutes remove pain points that would keep showing up in feedback.
Common Reasons You Can’t Find A Comment
First, the other party may have left only a star rating. That affects your score but doesn’t create a public comment. Next, one of you may not have submitted feedback yet, so the double-blind system hasn’t published anything. In rare cases, a review sits pending while a support case about the same trip is in motion. When the case closes, the item appears or is removed based on the outcome. If you suspect a technical delay, take a screenshot of the trip page, note the date, and contact support with the trip code so they can check status.
Quick Reference: Visibility, Publishing, And Actions
Use this table when you need a fast answer during a busy turnover. It summarizes who sees what, when it appears, and what you can do next.
| Scenario | What Appears | What You Can Do |
|---|---|---|
| Both sides submit feedback | Ratings and any written comments publish at the same time | Reply to written items, file a policy request only if content breaks rules |
| Rating with no text | Score updates; no comment on the profile or listing | Improve instructions and handoff to encourage text next time |
| Content violates policy | Item may be removed if it meets removal criteria | Submit evidence with dates, photos, and trip messages |
Simple Workflow For Hosts Who Run Multiple Cars
Weekly Sweep
Every week, open Host tools, go to Reviews, and sort by newest. Read the last ten items. Respond to any text comments within a day with a short thank-you or a fix note. That single daily habit keeps your storefront active and shows future guests you care.
Monthly Deep Dive
At the end of each month, filter by vehicle and export screenshots of the latest comments for your internal log. Tag each with a theme like pickup clarity, cleanliness, or communication speed. Pick one theme to improve next month. Add a checklist change, capture a new photo, or tweak your prep workflow. Small, steady updates raise scores over time without a big lift.
Before Peak Weekends
Scan the most recent notes on your top booking car. If someone flagged a small annoyance, fix it before the rush. Replace the phone mount, restock wipes, or rewrite a pickup step in plain language. A five-minute tweak upstream prevents repeat comments and protects your rating.
Guest-Side Tips To Read A Host’s Reputation
Open any listing and scroll to the review section to read what prior renters said about that specific car and host. Pay attention to current comments from the past few months to judge how the host runs handoffs now. If you see clear communication, smooth pickup, and clean returns, you’ll probably have an easy time. If the car you want has limited feedback, tap the host’s profile to see ratings across their other vehicles and pick the listing with stronger recent notes.
When To Ask For Help
If a review hasn’t appeared after both sides sent feedback, or a removal decision seems inconsistent with the policy language, gather proof and contact support from the trip page. Include time-stamped photos, message history, and the trip code. Keep your message short and focused on facts. While you wait for a reply, post a calm public response on any visible comment so future renters understand what happened and how you handled it.
Make Reviews Work For You
Reviews are a free coaching stream. Use them to tighten pickup steps, polish cleaning, and set expectations clearly. When you make a change that solves a repeated gripe, say so in your next few replies. That shows future guests that you listen and improve, which builds trust and keeps bookings steady.
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