Writing about a medical visit can feel awkward. You want to be honest without sounding harsh, appreciative without sounding like a fan, and helpful for the next person who is choosing a clinician. A good doctor review does all three. It gives short, concrete details, keeps names and private info out, and explains the result in plain language. This guide shows a structure you can reuse, examples you can adapt, and simple checks so your post stays fair and publishable on major platforms. You can do this in minutes. It helps.
Writing A Good Doctor Review: Step-By-Step
Start with the basics. State the type of visit, the reason you went, and how you were treated from check-in to check-out. Keep it factual. If you had a telehealth appointment, say so. If it was a first visit, say so. Mention timing, such as early morning or late afternoon, rather than exact dates. That gives context without inviting anyone to dig into your private record.
Pick a platform that welcomes patient feedback and enforces clear content rules. Google Maps is the most visible. Its review policy bans fake content, personal attacks, and off-topic rants; it also expects first-hand experiences only. Health-specific sites work too, but always read the rules before you post. If your write-up breaks a policy, it can vanish without warning.
Use a simple outline: context, what went well, what did not, outcome, and a tip for the next patient. Short paragraphs beat one long block. Direct language beats medical jargon. If you paid out of pocket, you can note the range, not the exact bill. If a nurse or front-desk team stood out, describe the behavior rather than dropping full names.
Here’s a reusable outline you can copy. Keep your own voice; just fill the slots with specifics from your visit.
Section | What To Include | Example Snippet |
---|---|---|
Visit Context | Type of visit and purpose; first visit or follow-up; office or telehealth; general time of day | First visit for knee pain, mid-day telehealth. |
What Went Well | Actions you valued: listening, clear explanations, careful exam, respectful staff | Doctor listened, explained options in plain words. |
What Didn’t Work | Gaps: long wait, rushed answers, billing confusion, portal issues | Waited about 35 minutes past appointment time. |
Outcome | What changed after the visit: a plan, test orders, symptom relief, referral | Left with a clear plan and a PT referral. |
Tip For Others | One practical pointer for future patients | Arrive 10 minutes early; parking fills quickly. |
Rating Rationale | Why your stars match the experience | Four stars for strong care; minus one for the wait. |
Mind privacy and legal lines. Do not post anyone else’s medical details. Skip photos of charts, prescriptions, or lab slips. Clinics and hospitals must follow the HIPAA Privacy Rule; you do not, but sharing your sensitive data in public can backfire, and posting someone’s data can hurt them. Keep the focus on your experience and observable facts.
Disclose any benefit. If you received a discount, free follow-up, or anything of value tied to the review, say so in clear words. A short note such as “I received a fee waiver after a complaint; this review is my honest view” keeps you transparent and within the rules many platforms and regulators expect.
Pre-Write Checklist
- Purpose of the visit and whether it was new care or a follow-up.
- Setting: office, hospital clinic, urgent care, or telehealth.
- Rough timing: morning, mid-day, evening; day of week if helpful.
- Steps of the visit: check-in, waiting room, vitals, exam, tests, checkout.
- Communication notes: who explained what, and how clearly.
- Access notes: parking, call center, portal response, accessibility aids.
- Outcome: diagnosis or working plan, tests ordered, medications, referrals.
- One practical tip you would give a friend before they go.
Shape A Strong Opening Line
Your first sentence should carry the basics in one breath.
- “First visit for a long-running back issue; late-afternoon office slot.”
- “Telehealth follow-up for migraine care; provider explained a new plan.”
- “Pediatric sick visit on a busy Monday; staff stayed kind and efficient.”
- “Same-day urgent care for a rash; check-in was quick and the exam was careful.”
How Long And When To Post
Aim for 120–200 words on public sites. That fits context, a few specifics, and your outcome. If you need more, use short paragraphs. Posting within a week keeps details fresh, but neutral wording works at any time.
What To Say (And Skip) For Maximum Clarity
Be specific about actions, not motives. “The doctor explained side effects and gave me two choices” tells readers far more than “She cared.” Describe what you saw and heard: how questions were handled, whether exam steps were explained, and how follow-up was arranged. That helps others picture the visit flow without guessing at intentions.
Cover access and logistics. Scheduling speed, phone pickup, portal messaging, parking, and wheelchair access all matter to patients. Keep each note crisp: “Same-week appointment,” “Portal reply next day,” “Ramp by the north entrance.” These details are gold for people comparing offices.
Write about communication. Note whether consent and risks were covered, whether your concerns were heard, and whether plain language beat jargon. If you brought a caregiver, you can mention how the team involved them, while avoiding that person’s private details.
Keep tone calm. Strong views are fine; insults and threats are not. Many platforms auto-filter slurs, doxxing, or profanity and may hide your post if it trips those rules. Stick to clean wording and you’ll reach more readers.
Common Mistakes And Easy Fixes
- Using labels instead of facts → Replace “rude” with the action: “cut off my questions.”
- Sharing someone else’s data → Remove names of other patients and any photos of paperwork.
- Turning a billing fight into a medical review → Put clinical notes in the review and handle billing with patient accounts.
- Copy-pasting the same text to many doctors → Personalize each post with visit type and outcome.
- Writing only about the doctor → Mention access, nurses, and systems that shaped the visit.
How To Write A Great Doctor Review That Helps Others
Star ratings matter, but the text carries the weight. A five-star note with two vague lines helps no one. A four-star note with concrete points can steer dozens of patients. Match your stars to the write-up: reserve five for care that nailed every step; use three when big pieces fell short but not everything was broken.
Here are short templates you can adapt. Keep them tight and factual, and swap in your details.
- Five Stars. First visit for chronic sinus issues. Front desk was polite and efficient. Doctor reviewed my history, explained options, and sent a clear after-visit plan. Portal message answered next morning. I felt heard and left with next steps.
- Four Stars. Annual physical. Care was thorough and friendly. I waited about 25 minutes past check-in. Still, the plan was clear and the nurse explained vaccines well. Would return.
- Three Stars. Urgent care for ankle sprain. Clean clinic and quick X-ray. Provider felt rushed and didn’t explain home care fully. I had to call later for instructions.
- Two Stars. Dermatology follow-up. Staff was kind, but the visit started late and my questions were cut off. Billing confusion at checkout took extra time.
- One Star. Pediatrics sick visit. Wait topped an hour and a half. Provider barely made eye contact. I left without a plan and scheduled elsewhere.
When you write the “what didn’t work” line, propose one fix. That keeps the post constructive and often helps the clinic improve. Example: “Consider offering a text when running late” or “Adding a short handout on home care would help.”
Star-Rating Guardrails
Stars are a summary, not the story. Try this: five when care and service lined up; four when care was strong with small slips; three for mixed results; two when big misses outweighed wins; one when safety, respect, or access failed. Always pair stars with text.
Platform Rules That Affect Your Post
Each site sets its own standards. Google Maps bars fake or paid posts, off-topic rants, and harassment; it also removes content with exposed private data. Hospital portals and practice websites often moderate reviews before publishing. Medical boards accept formal complaints about safety or ethics, which is different from a public star rating and better for serious issues.
Quick snapshot of where people post and what matters there:
Platform | Policy Focus | Where To Post |
---|---|---|
Google Maps | First-hand, on-topic, clean language; no incentives; no personal data about others | Search the clinic name and use the Reviews tab. |
Health-Specific Sites | Patient experiences with office flow and care; platform-specific rules apply | Find the doctor profile and click Write a review. |
Practice Or Hospital Site | Often moderated; may contact you; useful for direct service fixes | Use the feedback link on the site or portal. |
If a platform removes your post, it may have tripped an automated filter. Scan for banned words, personal data, or links, then rewrite and try again. Clean, factual posts tend to stick.
If You Need A Different Channel
Some situations need more than a public note. Safety events, discrimination, privacy breaches, or suspected fraud should go to patient relations or the right authority. Your review can say you raised it through formal channels without posting details.
Legal And Ethical Lines You Shouldn’t Cross
Avoid defamation. Stick to what happened to you and skip claims about intent or character. Do not accuse a clinician of crimes unless there is a public record you can cite. If a dispute borders on malpractice, consider using the office complaint path or legal channels instead of a public star rating.
Do not post someone else’s medical or personal data. That includes names of other patients in the waiting room, full names of staff who are not public-facing, photos of charts, or lab values. You keep your review useful and spare others from harm.
If you accepted anything of value related to your review, disclose it. Readers expect honesty, and clear disclosures match the rules many sites and regulators publish. A single short sentence is enough.
Polish Your Review For Readability
Use tight sentences and short paragraphs. Break long thoughts into bullets. Read your post aloud once; trim any parts that sound like venting. Run a spell check. Numbers help: note wait time in minutes or state that portals responded the next day. That kind of detail builds trust.
Keep formatting simple. Avoid all-caps, walls of emojis, or a dozen exclamation points. Use line breaks and white space so readers can scan. End with a single take-away line that sums up your experience. Clear beats clever. Keep it simple. Always.
Quick Style Guide
- Use plain words in place of jargon; swap “edema” for “swelling,” “hypertension” for “high blood pressure.”
- Numbers beat adjectives; write “20-minute wait” instead of “long wait.”
- One idea per sentence keeps readers moving.
When A Private Complaint Works Better
Some problems belong in a private channel first: serious safety issues, discrimination, or billing surprises that need account access. A public review can still help later, but many clinics can fix a problem only after they can look at your record, which they cannot discuss on a public site. Use the patient relations or practice manager route for those cases.
Wrap-Up Points You Can Use Today
- Lead with context: visit type, reason, and setting.
- Describe behaviors you saw and words you heard.
- Note access and logistics that matter to patients.
- Balance praise with one clear fix if needed.
- Skip names and private data; keep photos out.
- Disclose any benefit, discount, or gift.
- Write cleanly with short paragraphs and numbers.
- Pick the right site for the issue you faced.
One-Minute Template You Can Paste
First visit for [reason] at [office or telehealth], [time of day]. Check-in was [brief/slow]. [Doctor or PA] [listened/examined/explained] and laid out [two options/next steps]. Outcome: [plan/test/referral/symptom change]. Tip: [one pointer]. Rating: [X] stars because [one sentence].