Most Hers provider reviews finish within about 48 hours, with many completed sooner depending on your state, service, and provider availability.
Wondering when your intake gets reviewed and your treatment can move forward? This guide lays out the steps, realistic timing, and small delays that can crop up with Hers reviews. You’ll see exactly what triggers movement, what can stall a file, and how to keep things moving.
Hers Medical Review Timeline: What To Expect
Every service starts the same way: you complete a structured online intake, a licensed provider reviews it, and—when medically appropriate—your plan and any prescriptions are issued. Some states require a brief video or phone visit before a prescription can be authorized, which can add a scheduling step.
Typical Stages And Time Windows
The window varies by service line and provider workload. The snapshot below shows common ranges so you can set expectations and plan next steps.
| Stage | What Happens | Typical Time |
|---|---|---|
| Online Intake | You answer health questions and share history, photos, and meds. | 10–15 minutes |
| Provider Review | A licensed clinician reviews your intake in the EMR and may message you for clarifications. | Up to 48 hours |
| State-Required Visit (varies) | Some states require a quick synchronous visit before prescribing. | Same day to a few days |
| Decision & Plan | You receive a message with the treatment plan; you approve or ask questions. | Minutes to 24 hours after review |
| Pharmacy Fulfillment | Pharmacy processes the script; compounding or shipping may add time. | 1–7 days |
Where The “About 48 Hours” Comes From
Hims & Hers help center guidance asks patients to allow a minimum of two days after completing the assessment for the clinical review (“Outstanding Medical Visit”). In practice, many files clear faster when the intake is complete and the state doesn’t require a live visit. If a provider needs more details, they’ll reach out inside your account inbox so the file can proceed once you reply.
What Can Speed Things Up
Most delays trace back to missing information or back-and-forth messages. A little prep goes a long way. Here’s how to help your provider review your file in the first pass.
Complete Intake With Specifics
Be precise with medication names, doses, and dates. List allergies, chronic conditions, and recent lab results if you have them. Upload clear photos when requested. The more complete your intake, the fewer clarifying messages your provider needs to send.
Enable Notifications And Check Messages
Turn on email and app alerts so you don’t miss a provider question. Quick replies keep your place in the queue and prevent a pending status from turning into a stalled file.
Pick A Time For Any Required Visit
If your state requires a quick video or phone consult, grab the first slot that works. Same-day or next-day visits move everything along, while gaps of a week add that much time.
Common Reasons Reviews Take Longer
Most files move inside the standard window, but a few situations can stretch the timeline. None of these are dead ends; they just need an extra step.
State Rules Add A Live Step
Some jurisdictions require real-time contact before certain prescriptions. That extra step adds scheduling time, though the visit itself is brief.
Outstanding Requests In Your Account
If your provider asks for an extra photo, a short answer, or a confirmation, the file pauses until you respond. A quick check under Appointments or Messages often resolves this (order processing guidance). Help pages list steps.
Compounded Medications Or Pharmacy Backlogs
When a treatment requires compounding, a pharmacy may need extra processing time before shipment. Shipping windows also vary based on stock levels and cold-chain needs for certain drugs.
How The Hers Review Process Works
Behind the scenes, your intake moves through a secure electronic medical record. A licensed clinician assigned to your case reviews your answers, photos, and history against clinical criteria and state rules. They may send a message for clarification or request a quick synchronous visit when required. Hers explains the full flow on its How It Works page.
Decision Making And Next Steps
When treatment is appropriate, you’ll get a plan inside your account with medication details, expected effects, and safety guidance. If a prescription isn’t appropriate, you’ll be told why and what alternatives are available, which could include over-the-counter options or a referral.
Safety, Quality, And Content Review
Hims & Hers publishes medical content that is reviewed by clinicians and dated to reflect the latest check. That site-wide approach signals rigor across services, including the intake and prescribing process.
Service-By-Service Timing Hints
Each category follows the same core steps while the pharmacy piece can differ. Use these practical notes to forecast the end-to-end time from intake to your first shipment or local pick-up.
Weight Management Medications
Many candidates can be evaluated asynchronously, then scheduled for a quick video visit only when state rules call for it. When compounded products are involved, add processing days once the script is sent to the partner pharmacy. National demand spikes can stretch shipping, even when the clinical review happens inside two days.
Dermatology Treatments
Topicals and standard oral agents tend to move fast because they rarely need a live visit and the pharmacies that stock them have predictable supply. A clean set of photos and a clear history often leads to same-day clearance, with shipping to follow based on the carrier and distance.
Mental Health Prescriptions
These intakes demand a thorough history, and some states require a live visit before initiating medication. Scheduling that visit is the main time lever. Keep messages open after approval so dose changes or follow-ups don’t add idle days.
Hair And Skin Care
For topical formulas, expect quick turnaround. Oral agents can require lab checks or extra screening in specific cases, which adds review time only when clinically necessary.
Realistic Scenarios And Timing
Here are common paths patients experience, with timing so you can plan. These are examples—not promises—and reflect the range seen across service lines.
| Scenario | Review Outcome | Elapsed Time |
|---|---|---|
| Complete intake; no live visit needed | Provider clears intake; plan issued | Same day to 48 hours |
| Live visit required by state | Short video or phone visit, then decision | 2–5 days including scheduling |
| Compounded Rx with high demand | Order processed; shipping lag | 3–10 days after approval |
| Provider requests clarifications | You reply to messages; review resumes | Varies based on response time |
| Pharmacy stock constraints | Processing waits for inventory | Several days until in stock |
How To Check Status And Nudge A Stalled File
You never have to guess where things stand. Your account shows visit slots, messages, and order status, and help articles outline the exact places to look. If it’s been two days since you submitted everything, take these steps.
Step 1: Check Messages
Look for a provider note asking for a detail, photo, or a quick yes/no. Reply in the same thread so the clinician can proceed without re-triaging your file.
Step 2: Verify Appointment Slots
Open the Appointments area to confirm any scheduled call or visit. If you need to move it earlier, grab the nearest open slot.
Step 3: Follow Up On Fulfillment
When a prescription is approved but stuck at processing, check for any outstanding requests at the pharmacy step, then contact the care team with your order number.
When Shipping Extends The Clock
The clinical part is only one slice of the total wait. Once the provider signs off, a partner pharmacy fills the order. Standard, non-compounded items often ship fast from existing stock. Custom compounds, cold-chain items, or hot-demand therapies can add several days. Tracking updates will reflect label creation, carrier pickup, and transit milestones; those are separate from the clinical review window.
When It’s Faster Than Two Days
Plenty of intakes clear the same day. That tends to happen when photos are sharp, history is complete, and the medication category allows asynchronous prescribing under your state’s rules. If your intake lands early in the workday, it can reach a clinician’s queue before close.
If You Haven’t Heard Back
Once two days have passed, log in and check for unopened messages or visit invites. Then contact the help center with your order number and the date you completed intake. That gives the team what they need to route your ticket to the correct clinical queue.
Service Lines And Different Clocks
The intake and decision steps are similar across categories. The main swing factor is fulfillment: dermatology items usually move fastest, while compounded injectables and back-ordered products take longer. Plan your expectations around the slowest piece of your specific path: review, required visit, or pharmacy fulfillment.
Pre-Visit Checklist For A Smooth Review
Spend ten minutes before you start the intake and you’ll shave time later. Use this short checklist and keep it handy while you fill things out.
Your Quick Prep List
- Current meds with doses and start dates.
- Allergies and past reactions.
- Recent measurements or labs, if available.
- Clear, well-lit photos when requested.
- Insurance card only if your plan is relevant to a local pickup.
- Calendar ready to grab the earliest slot if a live visit is needed.
Bottom Line On Timing And Next Steps
The clinical review usually lands inside two days. Finishing intake in one sitting, replying to messages fast, and scheduling any required visit right away are the simplest ways to keep momentum. From there, fulfillment speed depends on the pharmacy pathway attached to your treatment.
Editorial policy: This guide relies on official help pages and platform information linked above. Medical care is personal; always use your account messages to follow specific instructions from your assigned clinician.