Hims medical review usually completes in under 24 hours, but allow up to 48 hours for provider assessment and next-step instructions.
When you submit a Hims intake, a licensed clinician checks your health history, photos, and answers to determine if treatment fits your case. Most people see a decision fast, yet timing can vary by state rules, clinical safety checks, and message back-and-forth with your provider. This guide breaks down the typical window, what can slow things down, and the moves that help you get a result without hiccups.
How Long The Hims Medical Review Usually Takes
Hims says providers typically respond in under a day in asynchronous visits, while support guidance asks you to allow up to two days for review and next steps. Those two statements fit together: fast when the case is straightforward, up to 48 hours when a provider needs more detail or volume spikes. In a handful of states, you’ll be prompted to book a quick video call before a prescription can be issued; that step adds a small scheduling buffer.
What “Under 24 Hours” Looks Like In Practice
Here’s a common flow. You complete the questionnaire with clear photos. A clinician reviews your file and sends a message the same day with a yes/no decision, dose, safety notes, or a short follow-up question. If all looks good and you approve the plan, the prescription queues for fulfillment or gets routed to a local pharmacy when that option is offered for the treatment type.
When “Up To 48 Hours” Applies
Two days is the conservative window Hims lists in support content to account for nuance: clinical caution, pharmacy checks, state-level visit requirements, and weekends or holidays. You’ll get an email once the decision posts. If you don’t see anything after that time, log in and check for provider messages or outstanding requests.
End-To-End Timeline At A Glance
The table below shows the common steps from intake to shipment or pickup, with typical windows and what affects each step. This compresses the process so you can spot where delays creep in.
| Step | Typical Time | What Affects It |
|---|---|---|
| Submit Intake + Photos | 10–20 minutes | Accuracy of answers, clear images, ID match |
| Provider Review (Async) | Under 24 hours; allow up to 48 hours | Case complexity, volume, state rules, follow-up questions |
| Video Visit (If Required) | Same day to 2 days | Scheduling slots, your availability, state requirement |
| Prescription Approval | Minutes to a few hours | Safety review, drug interactions, clarifications |
| Fulfillment Or Local Pickup | Ships in 1–2 days; store pickup can be same day | Pharmacy choice, cut-off times, carrier handoff |
| Delivery To Door | 2–6 business days | Carrier speed, distance, weather |
Why Timing Varies Between States
Care can be delivered by secure messages when state law allows asynchronous visits. In states that require a live interaction, you’ll be guided to book a quick video call after submitting your form. That call verifies history, confirms identity, and lets the clinician ask focused questions about symptoms, meds, and contraindications. The call itself is short; the only variable is how soon you pick a slot.
What “Asynchronous” Means
Asynchronous care means you and your provider don’t need to be online at the same time. You send a full set of answers and images; the clinician reviews and replies with a plan or questions inside your account inbox. This format cuts wait time and still keeps medical charting, documentation, and safety checks intact.
Sources That Define The Window
Hims’ newsroom describes a typical provider response in under 24 hours for message-based consultations, while a support article advises allowing up to 48 hours after you complete the assessment before next steps are issued. Those two points set a realistic band for most visits. For care structure, a federal guide explains how asynchronous direct-to-consumer telehealth works, which matches the Hims flow in states where it’s permitted.
See Hims’ statement on “providers typically respond in under 24 hours” and the support guidance to “allow a minimum of 48 hours” for review. For context on the care model itself, read the federal primer on asynchronous telehealth. These links open in a new tab:
What You Can Do To Speed Things Up
Give Clear, Complete Answers
Shortcuts slow cases. Fill every field. List health conditions with dates. Include current meds and over-the-counter products with doses. If you’ve tried a treatment before, add the brand, dose, and how you responded. Precision lowers back-and-forth and keeps your file moving.
Upload Sharp, Well-Lit Photos
For hair, skin, and sexual health visits, images matter. Use natural light or a bright lamp. Keep the camera steady and in focus. Add multiple angles when requested. Blurry or dark images often trigger a message asking for new photos, which adds time.
Watch Your Inbox Inside The Account
Provider messages land in your Hims account and by email. A single unanswered question stalls the queue. Log in after submitting your intake and check messages twice a day until the decision posts.
Pick A Video Slot Fast When Prompted
If your state requires a live visit, grab the earliest opening that fits. Same-day slots are common. Rescheduling pushes the whole timeline, including shipment.
What Happens After Approval
Once a clinician signs off on a prescription, you’ll see the plan and can confirm shipment or choose a local pharmacy when that path exists for the treatment. If you pick home delivery, fulfillment begins soon after approval. Delivery speed depends on carrier routes and distance. Tracking links update when a label prints and when the package moves.
How Long Shipping Takes
Carrier timing varies by region and service level. Many orders land within a workweek once they leave the facility. If you prefer speed, ask support if your treatment can be sent to a local pharmacy for pickup, which can cut days off the total window.
Common Hold-Ups And How To Fix Them
Most delays come from incomplete intake details, unclear images, missed messages, or state-level steps. The table below lists the usual suspects and fast fixes that keep your case moving.
| Cause | How It Shows Up | Fix |
|---|---|---|
| Missing Health Details | Provider asks for past meds or doses | Reply with names, strengths, dates used |
| Unclear Photos | Request for new images | Retake in bright light; steady the camera |
| State Requires Video | Prompt to schedule a call | Book the first slot you can attend |
| Message Missed | No decision after 48 hours | Log in; check inbox; answer any follow-ups |
| Carrier Lag | Label created but slow movement | Use tracking; ask support about pharmacy pickup |
How The Visit Type Shapes The Clock
Message-Based Review
This is the default in states that allow it. You fill the form, upload images, and the clinician sends a plan in your inbox. Speed comes from a complete intake and fast replies to any questions. Many cases clear the same day.
Live Video Requirement
Some states require a live encounter before certain prescriptions. The call fits into the same portal. The time you pick determines the overall clock. Choose a near-term slot to keep momentum.
Refills And Follow-Ups
For ongoing care, refill flows can be even quicker. Some treatments auto-refill once you’re stable and meet monitoring checks. Others ask for a short follow-up questionnaire or a new photo set to confirm progress and safety.
What If It’s Been More Than 48 Hours?
Start with the basics. Check your account inbox for provider messages or missing items. Scan your email spam folder in case an alert got filtered. If nothing is pending, contact support with your order number and a short note. Ask whether your state requires a live visit or whether the clinician sent a question you didn’t see. You can also ask about routing a prescription to a local pharmacy when eligible to speed access.
Shipping, Tracking, And Pickup Options
After approval, orders move to fulfillment. You’ll get a tracking link once the label prints. Delivery depends on the carrier and distance. If you prefer speed over convenience, ask support about a pharmacy transfer when that’s allowed for your treatment. Pickup turns the last stage from days to hours in many regions.
Clear Expectations By Scenario
Hair Loss Visit With Photos
Submit a thorough intake with front, crown, and side images in bright light. Many cases receive a plan the same day. Approval triggers fulfillment, and delivery lands within a few business days, depending on your location.
Sexual Health Visit With Medication History
Include blood pressure readings, list of meds, and any prior side effects. Providers often reply in under a day. If a clinician needs a blood pressure update or a different photo angle, answer fast to avoid slipping past the two-day window.
Primary Care Visit In A State Requiring Video
After you complete the form, the portal prompts you to book a short video call. Choose the earliest time that fits your schedule. Many users complete the call the same day and see a decision shortly after.
Pro Tips That Keep Your Case Moving
- Finish the intake in one sitting so nothing gets left out.
- Use a recent photo ID if identity verification is requested.
- Add a note if you’ve tried a dose before and did well or had side effects.
- Keep messages short and direct; answer the exact question asked.
- If a live visit is required, test your camera and mic once you book.
Where To Check Status
Inside your account, open the Appointments or Orders sections for live visit details and shipment tracking. Status labels show whether the visit is in review, needs information, or has been approved. If the status reads “outstanding medical visit,” it means the provider is still reviewing your file; the standard window is up to two days from the time you finished the assessment.
Bottom Line On Timing
Most people see a provider decision inside a day when the intake is complete and images are clear. Plan for as much as two days to cover edge cases and state rules. After approval, shipment adds a few more days, while a local pharmacy pickup—when available—can shorten that last step. If you pass the two-day mark without an update, check your portal, respond to any messages, and ping support with your order number so a human can nudge the queue.
Links in this guide point to official pages so you can verify timing, care format, and shipping details directly: policy pages on provider response windows, the support note on the two-day review allowance, and a federal overview of asynchronous telehealth, all opened above in new tabs.